Room 118 was dirty,dried poop on bathroom wall. Bathroom wall was covered in hair. Walls and ceiling were black with mold and room smell terrible
3.0分
商务出差
It was what it was. Bugs in the tub, flies in the room, children screaming outside until 10 pm. Was only there to sleep.
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酒店回复: Dear Rebecca, I appreciate you sharing your feedback following your stay at the Red Roof Inn Bishopville. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the noise disturbance and all the other highlighted issues which hindered your stay. Please know that we work with a Pest Control company who treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,KamariaRed Roof Management RediResponse Specialist
2.0分
其他
Beds were dirty and stained. Didn’t want to give extra towels floors were gross. Phones didn’t work in rooms.
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酒店回复: We're sorry you're unhappy with our service ,i look up housekeeper list when she knocked your door you said to her no service and same day you call around 4pm say i need clean sheets and towel so front desk was give you new sheets and towel so i don't thinks so that is our mistakes.
3.0分
其他
Tourist
Many flies inside, old style room, manual turn CC on tv not remote. Many good stores or restaurant nearby. Just right on I-20 highway exit
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酒店回复: We're sorry you are unhappy with some service, yes, we are running renovation worked is on next time you come you will see new room condition. We're really appreciate your time to do feedback.
4.0分
其他
Nice, clean, simpke room with working tv (which is more than i can say for the last 2 Motel 6's ive stayed at)
酒店回复: We appreciate your business with us hope we will see you again.
3.0分
家庭亲子
It's OK for a quick stop on a long trip
2.0分
其他
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Problem not again
Forest let me just say this was unscheduled last minute trip due to family emergency. Haven’t been in this town in 20 years remembering this hotel had a lot of problems in the past however I think some remodeling happening I decided I would give it a chance first room condition was terrible that was older in the room however, the room appeared to be clean, they changed the room to the second room had towels. The refrigerator did not work that was older in the room as well one night stay then decided we had to stay over again unplanned paid online for the same room, we was awakened by a loud knock as if it was a police matter they said the room was not paid, I said let me look into it on and it was paid another employee had to show it or do a quick training for they staff meanwhile we was rudely interrupted out of our sleep however he apologize OKbut we would not stay here again.
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酒店回复: Dear Bob, Thank you for taking the time to tell us about your experience at the Red Roof Inn Bishopville. I am glad to hear that the second room had towels. However, you mentioned that refrigerator was not working, you were awakened by loud knocks as the staff were having a drill and the other listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4.0分
其他
It was right off the exit with restaurants and gas stations close
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酒店回复: We're appreciate your business with us hope we'll see you again. Thank you take out some minutes for feedback.
4.0分
其他
Bugs, bunch of hairs in the bathroom and smelled. Really needed cleaned
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酒店回复: we're sorry you were unhappy with our service and thank you for the sharing your experience with us .
干净整洁，挺好的
Room 118 was dirty,dried poop on bathroom wall. Bathroom wall was covered in hair. Walls and ceiling were black with mold and room smell terrible
It was what it was. Bugs in the tub, flies in the room, children screaming outside until 10 pm. Was only there to sleep.
Beds were dirty and stained. Didn’t want to give extra towels floors were gross. Phones didn’t work in rooms.
Tourist
Many flies inside, old style room, manual turn CC on tv not remote. Many good stores or restaurant nearby. Just right on I-20 highway exit
Nice, clean, simpke room with working tv (which is more than i can say for the last 2 Motel 6's ive stayed at)
It's OK for a quick stop on a long trip
Problem not again
Forest let me just say this was unscheduled last minute trip due to family emergency. Haven’t been in this town in 20 years remembering this hotel had a lot of problems in the past however I think some remodeling happening I decided I would give it a chance first room condition was terrible that was older in the room however, the room appeared to be clean, they changed the room to the second room had towels. The refrigerator did not work that was older in the room as well one night stay then decided we had to stay over again unplanned paid online for the same room, we was awakened by a loud knock as if it was a police matter they said the room was not paid, I said let me look into it on and it was paid another employee had to show it or do a quick training for they staff meanwhile we was rudely interrupted out of our sleep however he apologize OKbut we would not stay here again.
It was right off the exit with restaurants and gas stations close
Bugs, bunch of hairs in the bathroom and smelled. Really needed cleaned