酒店回复: Dear Tina,Thank you for taking the time to share your experience with us. We’re happy to hear you found our location convenient and enjoyed the nearby dining options, as well as the ease of booking through Ctrip.We’re also grateful for your feedback about the room size. We understand how important comfort and space are during a stay, and your comments will certainly be shared with our team as we look for ways to improve.We hope to have the chance to welcome you back again and provide you with an even better experience.Warm regards,Amina MuralievaHyatt Regency Bishkek Team

酒店回复: 尊敬的 Adilet， 感谢您的反馈以及您入住我们酒店的感受。 首先，对于由此造成的不便，我们深表歉意。我们非常抱歉您的入住体验未能达到您的期望，尤其是在入住、客房设施和服务水平方面。 我们已将您的意见转达相关部门，以便认真考虑。我们向您保证，清洁度、设备技术状况和入住舒适度是我们工作的重中之重，我们正在采取措施提升服务质量。 特别感谢您对酒店外观和位置的评价。如果有机会再次欢迎您，我们将非常高兴，并向您展示我们根据宾客反馈所实施的改进措施。 此致， Amina Muralieva 比什凯克凯悦酒店

酒店回复: 尊敬的宾客： 非常感谢您抽出宝贵时间分享您的详细反馈！ 我们很高兴得知您在我们酒店度过了愉快的五晚住宿，并且对我们酒店优越的地理位置、友好的员工和卓越的服务印象深刻。我们非常重视您对客房的评价——我们想告诉您，我们已经在进行翻新计划，以更新和提升客房内部设施，从而提高宾客的舒适度。 我们非常感谢您的好评，并期待在不久的将来再次欢迎您！ 此致， Amina Muralieva 比什凯克凯悦酒店

酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re glad you appreciated the cleanliness and enjoyed our central location in downtown Bishkek. We also appreciate your feedback about the facilities and want you to know that we are continuously working on improvements to enhance our guests' comfort.We hope to welcome you back soon for an even better stay!Warm regards,Amina MuralievaHyatt Regency Bishkek

酒店回复: Dear Guest,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, especially regarding our service. Your comments are important to us, and we will use them to improve and provide a better experience for all our guests.We hope to have the chance to welcome you again and deliver a more enjoyable stay.Best regards,Amina MuralievaHyatt Regency Bishkek

酒店回复: Dear Guest,Thank you very much for sharing your feedback. We are delighted to hear that you found our front desk team enthusiastic, responsible, and patient — your kind words about their first-class service mean a lot to us.We also appreciate your comments regarding the noise on the west side of the road and the windows. Your observations are valuable, and we will review possible improvements to enhance guest comfort.We hope to welcome you back again soon and provide you with an even better experience.Warm regards,Amina MuralievaHyatt Regency Bishkek Team

酒店回复: Dear Guest,Thank you for your kind feedback! We’re glad you enjoyed the spacious entrance and overall experience. We appreciate your comments about the room size and will keep this in mind as we continue to improve. We hope to welcome you back soon!Warm regards,Amina MuralievaHyatt Regency Bishkek

酒店回复: 尊敬的宾客： 非常感谢您精彩的反馈！ 我们很高兴听到您入住体验如此愉快，并认为我们是比什凯克最好的酒店。您对我们酒店的性价比、服务，尤其是早餐的赞赏，对我们来说意义非凡。 您的好评激励着我们的团队继续做我们热爱的事情——为宾客创造难忘的体验。 我们期待着您的再次光临！ 此致， Amina Muralieva 比什凯克凯悦酒店

酒店回复: 尊敬的宾客： 感谢您的宝贵反馈。我们很高兴您在入住期间享受到酒店的清洁和环境。然而，对于您在客房清洁和酒吧服务方面遇到的问题，我们深表歉意。您对清洁流程和咖啡服务的反馈对我们非常重要，我们将与相关团队共同解决这些问题，以提升我们的标准。 感谢您告知我们您的问题，并希望未来有机会为您提供更优质的体验。 此致， Amina Muralieva 比什凯克凯悦酒店

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We're truly sorry to hear about the inconvenience you faced during your stay, particularly regarding the issue with the wash basin.Please accept our sincere apologies — this is certainly not the standard we strive to uphold. Your comments have been shared with our maintenance team for immediate attention, and we are taking steps to ensure this does not happen again.We hope you might consider giving us another opportunity in the future to offer you a more pleasant and comfortable stay.Kind regards,Amina MuralievaHyatt Regency Bishkek