酒店回复: Hello Gualberto,Lamentamos que su habitación no haya sido limpiada durante su estancia. Este no es el estándar que nos esforzamos por mantener. Su opinión es importante para nosotros y será considerada en futuras capacitaciones de nuestro equipo. Agradecemos que nos haya compartido su experiencia, ya que esto nos ayuda a mejorar nuestro servicio.
3.0分
商务出差
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Staff was fine. Bed was not in very good shape. If you laid on the edge you would roll toward the middle. The room smelled and overall needed updating. Disappointed.
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酒店回复: Hello Harmon,Thank you for your feedback regarding your recent stay. We appreciate your comments about our staff and will ensure they are acknowledged. Your observations about the bed condition and room updates are valuable to us, and we will pass this information along to the appropriate teams for consideration. We hope to have the opportunity to welcome you back in the future for an improved experience.
5.0分
商务出差
Loved the room and the size of it. The doors were hard to get access into.the building and was u comfortabke with that but wverything else was good
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酒店回复: Hello Frankie,Thank you for your feedback on the room size; we're glad you enjoyed it! We appreciate your comments regarding the building access doors, as guest comfort and convenience are important to us. Your input will be shared with our team for future considerations. We hope you had a pleasant overall experience during your stay and we look forward to welcoming you back again!
3.0分
其他
The staff were great, but the hallways smell of smoke and the rooms are quite dilapidated.
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酒店回复: Hello Eric,Thank you for your feedback regarding your recent stay. We're pleased to hear that you found our staff helpful. However, we take your comments about the hallways and room condition seriously. Your observations are vital for us to enhance our guests' experiences, and we will share your feedback with the appropriate team. We appreciate you bringing this to our attention and hope you consider staying with us again in the future.
2.0分
其他
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It was relatively noisy for just a few people staying. The person who checked us in had no personality. Place needs renovated and was overpriced. Not their fault but the highway renovation nearby is half a nightmare.
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酒店回复: Hello Robert D,Thank you for sharing your feedback about your recent stay. We apologize for the noise you experienced and appreciate your insights regarding our check-in service and the condition of the property. Your comments are valuable as they help us understand areas for improvement. We hope to have the opportunity to welcome you back in the future to provide a better experience.
1.0分
其他
We left. The smell was repulsive. Cigarette burns everywhere. The ceiling was falling down in the room. Many stains. Terrible. Just terrible.
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酒店回复: Hello James, Thank you for your feedback regarding your recent stay. We take all guest comments seriously and appreciate you bringing these matters to our attention. Cleanliness and maintenance are priorities for us, and your experiences will be communicated with the appropriate team for further review. We strive to provide a comfortable environment for all guests and value your input as we work to improve future stays. Thank you for sharing your thoughts.
2.0分
家庭亲子
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We reserved a handicap accessible room - and were assigned a room with a roll in shower
If you utilize a roll in shower you need either a bench or shower chair to transfer into - you can't wheel the chair into the shower
If you're able to stand but have balance issues you no need to hold onto a grab bar so you don't fall
The shower nozzle is at about 5 feet so it's too low to get under if you're able to stand compounded by the fact you only are able to use one hand
We ended up checking out a day early as the shower is completely unusable
The staff member indicated that they've worked at the property for 3 years and there's never been a chair
While I don't expect a desk clerk to be a disability expert I do expect the franchise owner or General Manager to have an understanding or to contact the corporate office for support
In addition the room phone was missing buttons and inoperable
I called the front desk directly after check in which was late Friday - so I understand the issue couldn't be addressed instantly but it could have been rectified on Saturday by visiting any medical supply store and buying a shower chair for approximately $100
The message sent by this property is we technically meet ADA requirements but we really don't care about disabled customers especially after getting the stock " we're sorry for the inconvenience"
You're really not - and having an unworking phone is a safety hazard
I will be speaking with the corporate office this week
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酒店回复: Hello Richard,Thank you for sharing your feedback regarding your recent stay. We sincerely value your insights as they highlight important areas for improvement. Your concerns about the accessibility features in the room and the inoperable phone will be noted for future discussions with our management team. We understand your frustration and appreciate your intent to communicate directly with corporate, as they will be best positioned to address your observations. Your experience is important to us, and we hope you find a resolution that meets your needs.
4.0分
其他
Friendly staff! Just a little hard to find at night with the roads under construction
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酒店回复: Hello Kim,Thank you for your feedback regarding your stay. We're glad to hear that our staff made a positive impression on you. We understand that construction can be inconvenient, and we appreciate your patience. Your comments will be noted for future reference, and we hope your next visit is smoother and more enjoyable. Safe travels!
2.0分
朋友出游
Room smelled of tobacco, Room was dirty. Bucket in hallway to catch water from roof leak.,
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酒店回复: Hello JAYNE D,Thank you for sharing your feedback. We take cleanliness and maintenance seriously and your comments will be noted for future improvements. Our team is continuously working to enhance the guest experience, and your insights contribute to that effort. We appreciate your understanding and hope that you consider staying with us again in the future, as we strive to provide a better experience.
5.0分
其他
Festival
Easy quick check in. Veers friendly staff. Clean room. Very satisfied
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酒店回复: Hello Steven,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed a smooth check-in, found our staff to be friendly, and appreciated the cleanliness of your room. Your satisfaction is important to us, and we hope to welcome you back on your next visit for another enjoyable stay.
在我住宿的四个晚上里他们都没有打扫我的房间！！
Staff was fine. Bed was not in very good shape. If you laid on the edge you would roll toward the middle. The room smelled and overall needed updating. Disappointed.
Loved the room and the size of it. The doors were hard to get access into.the building and was u comfortabke with that but wverything else was good
The staff were great, but the hallways smell of smoke and the rooms are quite dilapidated.
It was relatively noisy for just a few people staying. The person who checked us in had no personality. Place needs renovated and was overpriced. Not their fault but the highway renovation nearby is half a nightmare.
We left. The smell was repulsive. Cigarette burns everywhere. The ceiling was falling down in the room. Many stains. Terrible. Just terrible.
We reserved a handicap accessible room - and were assigned a room with a roll in shower
If you utilize a roll in shower you need either a bench or shower chair to transfer into - you can't wheel the chair into the shower
If you're able to stand but have balance issues you no need to hold onto a grab bar so you don't fall
The shower nozzle is at about 5 feet so it's too low to get under if you're able to stand compounded by the fact you only are able to use one hand
We ended up checking out a day early as the shower is completely unusable
The staff member indicated that they've worked at the property for 3 years and there's never been a chair
While I don't expect a desk clerk to be a disability expert I do expect the franchise owner or General Manager to have an understanding or to contact the corporate office for support
In addition the room phone was missing buttons and inoperable
I called the front desk directly after check in which was late Friday - so I understand the issue couldn't be addressed instantly but it could have been rectified on Saturday by visiting any medical supply store and buying a shower chair for approximately $100
The message sent by this property is we technically meet ADA requirements but we really don't care about disabled customers especially after getting the stock " we're sorry for the inconvenience"
You're really not - and having an unworking phone is a safety hazard
I will be speaking with the corporate office this week
Friendly staff! Just a little hard to find at night with the roads under construction
Room smelled of tobacco, Room was dirty. Bucket in hallway to catch water from roof leak.,
Festival
Easy quick check in. Veers friendly staff. Clean room. Very satisfied