酒店回复: Thank you for letting us know what a terrific stay you had.
2.0分
其他
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We ended up staying a couple nights due to family emergency. The first night I messed up on the date. Was my fault but I hoped they would refund me, they didn't. The second night we were missing half the curtain so that ******. But overall the rooms were clean and the breakfast was good. The staff was friendly.
1.0分
其他
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Family trip not the best hotel to stay at
The smell in the room was awful smelled like smoke, they wouldn’t let us change rooms. Big stain on the ceiling, wouldn’t recommend staying
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酒店回复: I am sorry for the issues with your room. However, it was not that we would not move you rooms. It was we could not move you rooms as we were sold out and would have had to kick another guest out of their room to move you to a different room.
3.0分
家庭亲子
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Good overall, I didn’t like being assumed of having all kinds of people with me when we got there. Didn’t like the staff checking on my door middle of night because we ordered door dash.
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酒店回复: We verify the number of people in a room, the number of nights and the room type at check in as well as if they are traveling with any pets. We do this will all arrivals. The main reason is we charge for pets and we charge $10 extra per adult after 2 adults. As for you r doo, we do security rounds multiple times throughout our shifts. If we see a door left open during a security round, we make a note of it and if we see the door still open on the next security round we do inquire. We do this to ensure our guests have a safe, relaxing stay.
1.0分
家庭亲子
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The linen our bed was dirty. I went down with a pillow. It had food on it, the cover that covered the top of us was also filthyi.I told and showed the person at the front desk, and he said that he would have the maid clean it when we came back that evening I checked the bed and all she had done was remake the bad she had not changed the linen .
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酒店回复: I am sorry for the issue with your room. I have addressed this with the housekeeper and assure you it will never happen again as she is no longer employed with us. Thank you for bringing this to my attention.
4.0分
其他
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Comfort Inn Pueblo
First of all, I liked this hotel. But it did need some upgrades and repairs. Everything was clean but looked dated and old. My door handle kept coming off but I was able to put it back on every time and it didn't seem to make any difference with security of the door. Breakfast was basic. No water though.
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酒店回复: We have fixed your door handle. We do indeed have water in the breakfast area. It is in the juice machine clearly marked WATER right next to the apple juice, orange juice and kiwi water.
4.0分
商务出差
It’s an older hotel, but is always nice. Good price in Pueblo and very decent breakfast!
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酒店回复: I am glad to see you had such a nice stay and enjoyed our breakfast. Thank you.
4.0分
其他
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Everything was fine except breakfast was cold and waffle iron did not work correctly. On a good note, manager was able to fix the clothes dryer so we could get a load of laundry done. Since this was the most expensive hotel on this trip I expected more
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酒店回复: We appreciate you staying at our property. We will look into the issues you mentioned. Thank you!
3.0分
其他
Wouldn’t recommend
The room was pretty dirty and there was a whole in the closet door. Even though the room was a decent size it was nasty.
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酒店回复: I am sorry for the issue with your door. We have to have them hand made as they are an off size. The person who did this for us passed away and we are having difficulty finding someone else to make them for us.
3.0分
其他
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There was noise all throughout the night of people slamming doors, hitting the walls and sounds of people falling/slammimg into things. Do not stay on level 2 if you can help it. Super noisy! There was also sugar ants and flys in the breakfast.
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酒店回复: I am sorry for the issues with the noise. If you had informed us, we would have found out who was making the noise and told them if we get a 2nd noise complaint, they would be asked to leave and their stay nonrefundable.
好的
We ended up staying a couple nights due to family emergency. The first night I messed up on the date. Was my fault but I hoped they would refund me, they didn't. The second night we were missing half the curtain so that ******. But overall the rooms were clean and the breakfast was good. The staff was friendly.
Family trip not the best hotel to stay at
The smell in the room was awful smelled like smoke, they wouldn’t let us change rooms. Big stain on the ceiling, wouldn’t recommend staying
Good overall, I didn’t like being assumed of having all kinds of people with me when we got there. Didn’t like the staff checking on my door middle of night because we ordered door dash.
The linen our bed was dirty. I went down with a pillow. It had food on it, the cover that covered the top of us was also filthyi.I told and showed the person at the front desk, and he said that he would have the maid clean it when we came back that evening I checked the bed and all she had done was remake the bad she had not changed the linen .
Comfort Inn Pueblo
First of all, I liked this hotel. But it did need some upgrades and repairs. Everything was clean but looked dated and old. My door handle kept coming off but I was able to put it back on every time and it didn't seem to make any difference with security of the door. Breakfast was basic. No water though.
It’s an older hotel, but is always nice. Good price in Pueblo and very decent breakfast!
Everything was fine except breakfast was cold and waffle iron did not work correctly. On a good note, manager was able to fix the clothes dryer so we could get a load of laundry done. Since this was the most expensive hotel on this trip I expected more
Wouldn’t recommend
The room was pretty dirty and there was a whole in the closet door. Even though the room was a decent size it was nasty.
There was noise all throughout the night of people slamming doors, hitting the walls and sounds of people falling/slammimg into things. Do not stay on level 2 if you can help it. Super noisy! There was also sugar ants and flys in the breakfast.