I had an issue with the toilet in the room. I reported the issue to management and he was very kind and gave me a new room without hesitation. Great office staff very kind and always make me feel welcome.
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After checking in I inspected the room and found a trail of ants throughout the room and a smell of cigarette in a nonsmoking room. I went to request a different room and front desk and housekeeping insisted that the ants in the room are normal, that they are in every room and that there’s nothing they can do about it them. They ended up switching me rooms and that room had a dirty fridge and toilet paper in the drawer in the room.
氛围感很好
圣贝纳迪诺的这家凯悦酒店简直太糟糕了。这是我家人和我住过最差的地方。这地方应该关门重新装修。我的房间明明是非吸烟房，却有股烟味。
缺乏维护
非常糟糕的经历令人沮丧的地方
这个地方条件很差，需要重新装修，房间很脏，当我去要求换房间时，接待处的人留下了一张纸条，说他很快就会回来，但 40 多分钟他都没有回来。到达。毛巾很脏，电话断线，地毯很脏，楼梯塌下来，我和一位老人一起旅行，交通条件很差，他们只告诉我没有更多的房间，我们不得不步行。很多。当应用程序包含早餐时，它不包含早餐，这是我们选择这个地方的唯一原因。总而言之，非常糟糕的体验，非常糟糕的客户服务，他们向我收取了 50 美元的押金，并且没有满意的保证。请不要去这个地方。
我们不建议
页面上提到含早餐，但你到达时餐厅关门了，走廊上铺着超级恶心的地毯，但房间非常好，女服务员的服务非常好，游泳池无可挑剔，问候
地毯味道很臭，外面的清洁不太好，他们提供早餐，甚至没有咖啡，窗边的女士很友好，浴室很丑。
不幸的是，虽然他们打扫了单位，但墙壁又破又脏，而且还有蟑螂。
I had an issue with the toilet in the room. I reported the issue to management and he was very kind and gave me a new room without hesitation. Great office staff very kind and always make me feel welcome.
After checking in I inspected the room and found a trail of ants throughout the room and a smell of cigarette in a nonsmoking room. I went to request a different room and front desk and housekeeping insisted that the ants in the room are normal, that they are in every room and that there’s nothing they can do about it them. They ended up switching me rooms and that room had a dirty fridge and toilet paper in the drawer in the room.