酒店回复: Dear Michael,Thank you for taking the time to share your feedback with Red Roof PLUS+ West Palm Beach. We are delighted to hear that you enjoyed your stay with us, especially with the room provided during your stay. We appreciate your positive feedback regarding our early check-in service, and we are glad that it was convenient for you. We strive to provide our guests with a seamless and enjoyable experience, and it's wonderful to hear that we met your expectations.Your kind words are greatly appreciated and it fuels our passion to provide the best possible experience for every guest. We hope to continue to provide great experiences for you. Thank you for choosing Red Roof, and we look forward to welcoming you back in the future!Sincerely,YnnaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Regina, I appreciate you sharing your feedback regarding your Red Roof PLUS+ West Palm Beach. I was saddened to read that your stay fell short of your expectations due to the insects you reported and all other factors. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be as we apologize for all factors that disrupted your stay.  On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.  Sincerely,ShemarRed Roof Management RediResponse Specialist

酒店回复: Dear Sophie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with the up keep of the property and the early check in fee. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

酒店回复: Dear Olga,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with unclean rooms and towels. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en Red Roof PLUS+ West Palm Beach. Lamentamos mucho saber que experimentó un problema con la habitación. Siempre nos esforzamos por brindar un ambiente cómodo a nuestros huéspedes, y nos decepciona saber que no lo logramos. Gracias por informarnos.En Red Roof, valoramos mucho sus comentarios. Esperamos que nos dé otra oportunidad para demostrar nuestro compromiso de brindar un ambiente limpio y cómodo.Atentamente,JaneGerencia de Red RoofEspecialista en RediResponse