酒店回复: Dear Edkathy,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
2.0分
其他
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We have booked "Non Smoking room". THey gave us "Smoking Room". If the room is not available for any reason, they should have called us. We reached the hotel around 11:30 PM. We were tired. We could not cancel and go around for another place to stay.
I told the reception. When you know it is not available, please call the customer. So that they can cancel and stay somewhere else.
too bad. We could not sleep well because othe smell.
I hope they will call the customer upfront in future.
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酒店回复: Dear Renganathan,Thank you for sharing your feedback. We sincerely apologize for the mix-up with your room assignment and understand how frustrating this situation must have been, especially after a long journey. Your suggestion regarding notifying guests in advance is invaluable, and we appreciate you highlighting this issue. We hope to improve our communication in the future to ensure a more pleasant experience for our guests.
1.0分
其他
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Sketche people hanging in the parking lot and trash over flowing outside on to the ground pure disgusting and worst part was they gave us a room that we walked in on someone living in it. Clothes and pizza boxes all over the floor. I wouldn't recommend this place to my worst enemy. If i could i would rate it negative stars.
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酒店回复: Dear Joseph,Thank you for sharing your experience. It’s concerning to hear about the condition of the parking lot and the issues you encountered with your room. Your feedback is very important to us, and we will address these matters with the appropriate team to ensure improvements are made. We appreciate you bringing this to our attention.
2.0分
家庭亲子
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It wasn’t clean. I killed 10-12 “stink bugs”. The shampoo dispenser was empty. The refrigerator was barely cool and it was turned up to the highest coldness. The walls seemed paper-thin where I could hear everything outside. Microwave was dirty and rusty inside.
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酒店回复: Dear Amy,Thank you for sharing your feedback. It sounds like your experience fell short of expectations, and we sincerely apologize for the cleanliness and maintenance issues you encountered. Your comments regarding the shampoo dispenser, refrigerator, and noise levels will be addressed with our team to ensure improvements are made. We appreciate your detailed observations, as they help us enhance our services.
1.0分
情侣出游
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Had to be put intoa new room after arriving due to no refrigerator second room was dirty had black mold all over the ceiling in the shower floors were disgusting nothing was wiped down used cups under the bed. We stayed here a few yrs ago and was moved to new rooms because there was literally human feces behind the bathroom door cover with a towel. The price is great and the area is convenient but after giving it another try we wont be back hotel has potential but needs alot of updating and a good cleaning the morning we left the cleaners were waiting at the door to clean no cart just a bucket and clean towels we watched as she walked straight in and made the bed never even changed the sheets the gentlemen swept the floors out on the side walk and they walked back out didnt wipe or clean a thing. Theres cheaper prices and nicer hotels in the area save your self and go some where else
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酒店回复: Dear Ashlee,Thank you for sharing your experience. It’s disappointing to hear that your recent stay did not meet your expectations, especially after having stayed with us before. Cleanliness and maintenance are crucial, and your feedback regarding the condition of the rooms and common areas is taken seriously. We appreciate you bringing these matters to our attention, as it helps us to identify areas for improvement. We hope you find accommodations that meet your standards in your future travels.
2.0分
其他
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The room climate was good, about the only good thing, there was adjustable AC and heat. The parking area on the smoker side was full of cigarette butts and dirt. Looks very unswept and unkept. I did have a smoking room but you can see smoke areas that were not cleaned from the walls. The covers for the ceiling lights had black marks on them that was perhaps grease or tar. When I went to wipe it the black marks did come off. The room hair dryer they provide was dirty not wiped off. There was only one trash can in the whole room. They have a lack of wash Rags you're lucky to get one. And if you have a room on the second floor be aware because there is no lights in the hallways for the steps going up and down. The mirrors were not clean. As stated on their site their coffee makers are provided in the rooms. There was no coffee maker. You had to go downstairs to the office where coffee was supposed to be available from 6:00 a.m. to 11:00 p.m.; however, that machine was broke. The last time I stayed it was also broke. Under the circumstances, I have to give this hotel/motel the rating I feel it deserves, a 2 poor.
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酒店回复: Dear Valerie,Thank you for sharing your experience. It's concerning to hear about the issues you faced during your stay. Cleanliness and maintenance are important to us, and we appreciate your feedback regarding the parking area and room cleanliness. We're also sorry to learn about the problems with the coffee maker and the hallway lighting. Your comments will be taken into consideration as we strive to improve our services. Thank you for bringing these matters to our attention.
3.0分
其他
Lovely room. More cleaning needed. Wall by clothes rack was dirty. Around dresser by head of bed dusty. Found a man’s shirt between head of bed and wall
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酒店回复: Dear Betsy,Thank you for your feedback. We're glad to hear that you enjoyed the lovely room. We appreciate you bringing the cleanliness concerns to our attention, and we will ensure that our team addresses these areas for improvement. Your insights are valuable in helping us enhance the experience for all our guests.
2.0分
其他
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No coffee and staff was at door ready to check us out before check out time and witnessed staff open a room door without knocking and promptly closing it because it was occupied!
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酒店回复: Dear Ariana,Thank you for sharing your experience. I apologize for the inconvenience regarding the coffee availability and the staff's actions. Your feedback is important to us, and we will address these concerns with the team to improve our service going forward. Thank you for bringing this to our attention.
4.0分
情侣出游
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Fast check in and convenient to things. The blackout curtains didnt block out any sun and the place outside could use an up date. The room was nice and comfortable.
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酒店回复: Dear Dawn,Thank you for your positive feedback! We're glad to hear that you enjoyed a fast check-in and found the location convenient. We appreciate your comments regarding the blackout curtains and the outdoor area, as this kind of insight helps us to improve. It's great to know that you found your room nice and comfortable. We hope to welcome you back soon!
5.0分
其他
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Don't always know what to expect with a smoking room but this one was clean and didn't stink like smoke. Walkable restaurant and many quick Doordash options nearby.
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酒店回复: Dear Heidi,Thank you for your wonderful feedback! We're glad to hear that you found the smoking room clean and pleasant. It's great to know you appreciated the nearby dining options as well. We hope to welcome you back soon!
不
We have booked "Non Smoking room". THey gave us "Smoking Room". If the room is not available for any reason, they should have called us. We reached the hotel around 11:30 PM. We were tired. We could not cancel and go around for another place to stay.
I told the reception. When you know it is not available, please call the customer. So that they can cancel and stay somewhere else.
too bad. We could not sleep well because othe smell.
I hope they will call the customer upfront in future.
Sketche people hanging in the parking lot and trash over flowing outside on to the ground pure disgusting and worst part was they gave us a room that we walked in on someone living in it. Clothes and pizza boxes all over the floor. I wouldn't recommend this place to my worst enemy. If i could i would rate it negative stars.
It wasn’t clean. I killed 10-12 “stink bugs”. The shampoo dispenser was empty. The refrigerator was barely cool and it was turned up to the highest coldness. The walls seemed paper-thin where I could hear everything outside. Microwave was dirty and rusty inside.
Had to be put intoa new room after arriving due to no refrigerator second room was dirty had black mold all over the ceiling in the shower floors were disgusting nothing was wiped down used cups under the bed. We stayed here a few yrs ago and was moved to new rooms because there was literally human feces behind the bathroom door cover with a towel. The price is great and the area is convenient but after giving it another try we wont be back hotel has potential but needs alot of updating and a good cleaning the morning we left the cleaners were waiting at the door to clean no cart just a bucket and clean towels we watched as she walked straight in and made the bed never even changed the sheets the gentlemen swept the floors out on the side walk and they walked back out didnt wipe or clean a thing. Theres cheaper prices and nicer hotels in the area save your self and go some where else
The room climate was good, about the only good thing, there was adjustable AC and heat. The parking area on the smoker side was full of cigarette butts and dirt. Looks very unswept and unkept. I did have a smoking room but you can see smoke areas that were not cleaned from the walls. The covers for the ceiling lights had black marks on them that was perhaps grease or tar. When I went to wipe it the black marks did come off. The room hair dryer they provide was dirty not wiped off. There was only one trash can in the whole room. They have a lack of wash Rags you're lucky to get one. And if you have a room on the second floor be aware because there is no lights in the hallways for the steps going up and down. The mirrors were not clean. As stated on their site their coffee makers are provided in the rooms. There was no coffee maker. You had to go downstairs to the office where coffee was supposed to be available from 6:00 a.m. to 11:00 p.m.; however, that machine was broke. The last time I stayed it was also broke. Under the circumstances, I have to give this hotel/motel the rating I feel it deserves, a 2 poor.
Lovely room. More cleaning needed. Wall by clothes rack was dirty. Around dresser by head of bed dusty. Found a man’s shirt between head of bed and wall
No coffee and staff was at door ready to check us out before check out time and witnessed staff open a room door without knocking and promptly closing it because it was occupied!
Fast check in and convenient to things. The blackout curtains didnt block out any sun and the place outside could use an up date. The room was nice and comfortable.
Don't always know what to expect with a smoking room but this one was clean and didn't stink like smoke. Walkable restaurant and many quick Doordash options nearby.