Maintenance was lacking- towel bar, falling off the wall, leaky tub, faucet, loose, toilet seat, etc. However, the staff was friendly and courteous, and the rooms were quite clean!
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酒店回复: Thank you for taking the time to leave a review. We appreciate your honest feedback and your comments about our team. Guest experiences like yours are important to us and help provide a clearer picture of overall stays.
5.0分
其他
Super nice check in staff. Room was clean, comfortable, and nicer than expected. Very comfortable bed.
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酒店回复: Thank you so much for sharing your experience. We are delighted to hear that our check in team made a great first impression and that your room was clean, comfortable, and even nicer than you expected. It is wonderful to know you enjoyed the bed as well. We truly appreciate you staying with us and we hope to welcome you back again soon.
2.0分
情侣出游
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CONS:
-Receptionist that checked us in took a phone call while checking me in causing her to double charge me and take much longer than should have.
-Non-smoking room had small smell of smoke but bathroom REEKED of smoke anytime you turned on the fan.
-Advertised Free Breakfast consisted of Coffee, Juice, and/or your choice of pack of crackers or chewy bar.
PROS:
-Felt safe
-Lots to eat around the property.
-Bed was very comfortable and room felt clean besides the smoke smell.
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酒店回复: Thank you for taking the time to leave a review. We appreciate you sharing your experience and your thoughts about the stay. Guest feedback like this is valuable to us, and we thank you for choosing to stay with us.
3.0分
其他
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Room was clean enough but had a couple of maintenance issues. Unfolded a “clean” bath towel to find an empty alcohol miniature. Advertised breakfast is fruit juice And packaged peanut butter and crackers.
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酒店回复: Thank you for taking the time to share your experience. We are glad to hear your room was clean, but we are very sorry for the maintenance concerns you encountered. Finding an item inside a folded towel is absolutely not acceptable and we will be addressing this with our housekeeping team right away. We also apologize that the breakfast did not meet your expectations. Your feedback helps us improve and we appreciate you bringing these matters to our attention. We hope to provide you with a much better stay in the future.
5.0分
其他
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The manager forces the housekeeping staff to start knocking on doors at 9am and check out isn't until 11am. My fiancee has terminal cancer and was up most of the night and they knocked on our door at 9:16 am. When my fiancee asked for his supervisors contact information he refused to give it to him then went on to tell my fiancee he'd never get his info.
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酒店回复: Thank you for sharing this experience. We are truly sorry for the distress this caused, especially given the circumstances you described. This is not the level of care or consideration we want any guest to feel during their stay. We appreciate you taking the time to bring this to our attention and for choosing to stay with us.
1.0分
其他
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I never ever complain, but this room was bad , entire room was damp, no WiFi so no tv, no heat would blow and the safety lock on the door was gone . It wouldn’t be so bad if it was a reasonable price for the night but with the ut game it was 140 bucks with tax
1.0分
其他
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Check-in was very slow and when I got to my room the key did not work, requiring a trip back to the office in a different building. Have not gotten into my room yet and already regret staying here.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear that your check-in experience was frustrating and not up to the level of service we want our guests to have. We understand how inconvenient it can be to deal with room key issues and long wait times, especially after a day of travel.Your comments have been shared with our front desk team so we can address this directly and ensure smoother check-ins moving forward. We hope you’ll consider giving us another opportunity in the future to provide a much better experience from the start.
4.0分
其他
Beds were comfortable and rooms were clean. Easy access with our boat and truck and outdoor power to charge up over night
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酒店回复: Thank you for your wonderful feedback! We’re so glad to hear you enjoyed a clean, comfortable stay and found our property easy to access with your boat and truck. It’s great to know the outdoor power hookup was convenient for you as well. We appreciate you choosing to stay with us and hope to welcome you back again soon!
3.0分
其他
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It was okay but no continental breakfast lol
The price was good being less than $100. However, the toilet ran Non-Stop I'm guessing because of a bladder or reservoir issue? The AC was great in the room. The morning breakfast was nothing more than granola bars and fruit bars. No eggs or sausage or bacon at this place LOL. They did have pineapple juice apple juice orange juice and water selections along with coffee. Like I said convenient and reasonably priced.
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酒店回复: Thank you for taking the time to share your experience! We’re glad you found our hotel convenient and affordable, and that your room stayed nice and cool during your stay. We appreciate your feedback about the toilet and breakfast options as this helps us identify ways to improve the guest experience. We hope to have the opportunity to welcome you back and provide an even better visit next time.
不推荐
Maintenance was lacking- towel bar, falling off the wall, leaky tub, faucet, loose, toilet seat, etc. However, the staff was friendly and courteous, and the rooms were quite clean!
Super nice check in staff. Room was clean, comfortable, and nicer than expected. Very comfortable bed.
CONS:
-Receptionist that checked us in took a phone call while checking me in causing her to double charge me and take much longer than should have.
-Non-smoking room had small smell of smoke but bathroom REEKED of smoke anytime you turned on the fan.
-Advertised Free Breakfast consisted of Coffee, Juice, and/or your choice of pack of crackers or chewy bar.
PROS:
-Felt safe
-Lots to eat around the property.
-Bed was very comfortable and room felt clean besides the smoke smell.
Room was clean enough but had a couple of maintenance issues. Unfolded a “clean” bath towel to find an empty alcohol miniature. Advertised breakfast is fruit juice And packaged peanut butter and crackers.
The manager forces the housekeeping staff to start knocking on doors at 9am and check out isn't until 11am. My fiancee has terminal cancer and was up most of the night and they knocked on our door at 9:16 am. When my fiancee asked for his supervisors contact information he refused to give it to him then went on to tell my fiancee he'd never get his info.
I never ever complain, but this room was bad , entire room was damp, no WiFi so no tv, no heat would blow and the safety lock on the door was gone . It wouldn’t be so bad if it was a reasonable price for the night but with the ut game it was 140 bucks with tax
Check-in was very slow and when I got to my room the key did not work, requiring a trip back to the office in a different building. Have not gotten into my room yet and already regret staying here.
Beds were comfortable and rooms were clean. Easy access with our boat and truck and outdoor power to charge up over night
It was okay but no continental breakfast lol
The price was good being less than $100. However, the toilet ran Non-Stop I'm guessing because of a bladder or reservoir issue? The AC was great in the room. The morning breakfast was nothing more than granola bars and fruit bars. No eggs or sausage or bacon at this place LOL. They did have pineapple juice apple juice orange juice and water selections along with coffee. Like I said convenient and reasonably priced.