酒店回复: Thank you for your rating. We’re sorry your stay didn’t fully meet your expectations and hope to welcome you back for an improved experience.
1.0分
其他
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The room was filthy. There were bugs on the floor and holes in the tub. When the window unit was on there was a terrible smell. 2 mornings in a row at 7:30, housekeeping knocked on the door and entered before we could answer. There was mud smeared on the baseboards and a ring of urine around the toilet.
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酒店回复: Thank you for sharing your experience. We’re very sorry to hear about the condition of your room and the issues you encountered with housekeeping. Your concerns have been passed to our management team for review.Please call the hotel directly so we can address your concerns, and we hope to provide a better experience on your next visit.
4.0分
其他
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Nice amenities close by
For the price, it was an incredible value. I only needed a bed for the night so the room was sufficient. It was a better room than most. Nice laminate flooring but WALMART AND MCDONALDS NEXT door. Gas station across the street. Multiple good choices. Didn’t stay for breakfast so I don’t know if it was offered.
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酒店回复: Thank you for sharing your feedback and for rating your stay 8/10. We’re glad to hear that you found our accommodations comfortable and a great value, and that our location offered convenient amenities nearby. It’s wonderful to know that our room quality met your needs for the night.We hope to welcome you back soon, whether for a short stop or a longer stay, and provide an even more enjoyable experience next time.
1.0分
家庭亲子
Very disappointed in the dirty room, doors and fire hazards of certain cords. Never again
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酒店回复: Hi Barry,Thank you for sharing your concerns. I’m truly sorry to hear about the cleanliness and safety issues you encountered. Your feedback has been passed on to management so we can address these matters promptly.Please feel free to reach out to us directly if you’d like to discuss this further. We appreciate your input and hope to have the opportunity to provide a much better experience in the future.
4.0分
商务出差
Good night in Pratt
After a 1,000 mile drive, I was looking for a comfortable bed in a quiet room, and that's exactly what I got. I would stay there again.
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酒店回复: Hi Larry,Thank you for choosing to stay with us and for taking the time to share your experience. We're pleased you found our property to be a comfortable and quiet retreat after your long drive—it’s exactly the kind of rest we aim to provide.We truly appreciate your support and are delighted to hear you’d stay with us again. It would be our pleasure to welcome you back anytime you’re passing through Pratt!
2.0分
其他
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Needs some work
My first impression was that there was a strong odor of garlic in the lobby, which was not appealing. The room is very tired. The remote did not work. The blow dryer did not work. When plugging things in items would not stay in the outlet… They just fell out. Newer granite was installed, but they covered the bottom outlet in the bathroom leaving only one outlet.. that was comical! The air conditioner was weak, the window cloudy so you couldn’t see out,
The good….water pressure in the shower was great! No bugs! Mattress was comfortable. Staff was friendly
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酒店回复: Thank you for sharing such a detailed review of your recent stay. While we're glad to hear that you found the water pressure strong, the mattress comfortable, and our team friendly, we truly regret that other aspects of your experience fell short of expectations.We sincerely apologize for the inconvenience caused by the room condition and maintenance issues — from the non-functioning remote and blow dryer to the outlet difficulties and limited bathroom access. Your note about the covered outlet did bring a smile, though we completely understand your frustration. Feedback like yours is invaluable as we continue to assess and improve the quality of our accommodations.We’re also addressing the concerns regarding the air conditioning and the window clarity, and we’ve alerted our housekeeping team about the lobby odor so it can be promptly investigated.Thank you again for recognizing the positives, and for helping us identify where we need to do better. We hope you’ll consider visiting us again in the future — we’d love the chance to provide you with a more seamless and comfortable experience.
1.0分
其他
Room was very outdated, bathroom door was half off the hinges and wouldn't shut, sheets were clean, but it was a lousy room.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that the condition of the room, particularly the bathroom door, impacted your overall experience. That’s certainly not the standard we aim to provide, and I’ve shared your comments with our maintenance team for immediate attention.That said, I’m glad to know the cleanliness of the sheets met your expectations — our housekeeping team works hard to maintain a clean and welcoming environment.We’re currently reviewing areas of the property for updates and improvements, and your feedback plays an important role in that process. We do hope you’ll consider giving us another opportunity in the future to provide a more comfortable and enjoyable stay.
3.0分
其他
Parking easy, next to Walmart, clean, courteous service
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酒店回复: Thank you for your feedback. We’re glad to hear that you appreciated our convenient location next to Walmart, easy parking, cleanliness, and courteous service. We also take note of your rating and will continue working to enhance the overall guest experience.We hope to welcome you back soon for an even more enjoyable stay.
2.0分
家庭亲子
This is very much a budget hotel but it is not advertised or priced as one.
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酒店回复: Thank you for taking the time to share your feedback.We’re sorry to hear that your expectations were not fully met during your stay. While we strive to offer comfortable accommodations with thoughtful amenities, we understand that the experience may not have aligned with your expectations regarding value.Your comments are important to us, and we’ll take them into consideration as we continue to evaluate how our offerings are presented and priced. Transparency and guest satisfaction are very important to us, and we want every visitor to feel their stay was worthwhile.We do hope you might consider staying with us again. We’re currently making improvements to enhance both comfort and guest experience, and we’d love the chance to welcome you back under better circumstances.
以现在的标准来看，这家酒店有点便宜。它就在主干道旁边。满足了我的基本需求，我本来也没指望有多豪华。
不
The room was filthy. There were bugs on the floor and holes in the tub. When the window unit was on there was a terrible smell. 2 mornings in a row at 7:30, housekeeping knocked on the door and entered before we could answer. There was mud smeared on the baseboards and a ring of urine around the toilet.
Nice amenities close by
For the price, it was an incredible value. I only needed a bed for the night so the room was sufficient. It was a better room than most. Nice laminate flooring but WALMART AND MCDONALDS NEXT door. Gas station across the street. Multiple good choices. Didn’t stay for breakfast so I don’t know if it was offered.
Very disappointed in the dirty room, doors and fire hazards of certain cords. Never again
Good night in Pratt
After a 1,000 mile drive, I was looking for a comfortable bed in a quiet room, and that's exactly what I got. I would stay there again.
Needs some work
My first impression was that there was a strong odor of garlic in the lobby, which was not appealing. The room is very tired. The remote did not work. The blow dryer did not work. When plugging things in items would not stay in the outlet… They just fell out. Newer granite was installed, but they covered the bottom outlet in the bathroom leaving only one outlet.. that was comical! The air conditioner was weak, the window cloudy so you couldn’t see out,
The good….water pressure in the shower was great! No bugs! Mattress was comfortable. Staff was friendly
Room was very outdated, bathroom door was half off the hinges and wouldn't shut, sheets were clean, but it was a lousy room.
Parking easy, next to Walmart, clean, courteous service
This is very much a budget hotel but it is not advertised or priced as one.