Excellent customer service. Great breakfast. The buffet includes eggs, hashbrowns, and sausage patties. Plus waffles, bagels, juice, and coffee. All fresh and hot. Our room was nice, clean and had all the necessary amenities. They had a sitting area, with sofas, and chairs, plus a large outside area between the buildings. We felt safe during our stay. Close to local eating establishments. Recommend the Van Horn Cattle Company for dinner
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酒店回复: Dear Miles R, We appreciate your comments regarding your recent stay at the RED ROOF INN VAN HORN. We always enjoy hearing about the positive experiences our guests have at our hotels especially regarding the safety of our location, the great breakfast options offered, the amenities available to you, our excellent service and the rooms cleanliness. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist
4.0分
情侣出游
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Nope it is not fancy. But it is clean, friendly and quiet. We asked for a room in the back away from the highway. The bed was very comfortable and we slept great. For the money it was worth every penny. Breakfast is included but it did not start till we were on the road.
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酒店回复: Hi Valued Guest, I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Van Horn with us. It was so rewarding to see that we earned your 4/5 score with our comfortable rooms and our great value-based prices, despite our location not being fancy. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays. Best regards, Xao Red Roof Management RediResponse Specialist
5.0分
独自旅行
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Hotel staff was very helpful with helping me with my luggage. Manager checked me in and was very pleasant. We had a lovely conversation. Room was clean. It's a nice hotel for an in and out trip. Would highly recommend staying here.
1.0分
其他
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the windows in our room looked like they hadn't been cleaned in a month. looks like the pool has been filled in, and is now a doggie park. the whole place looked shabby and in need of repair except the lobby.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VAN HORN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the uncleanliness of the window, pool not filled and the other issues you had. We sincerely apologize for your experience. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Dannielle Red Roof Management
5.0分
独自旅行
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The hotel is absolutely fabulous. The room was clean, quiet, and very comfortable. The bed was extremely comfortable. The staff was awesome. I recommend this hotel completely. The location of the hotel is next to interstate 10 which makes it very convenient and it is in a very safe neighborhood.
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酒店回复: Hello Lnihiser, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VAN HORN. I am happy to read your comments regarding our hotel is absolutely fabulous, you found your room to be clean, quiet and very comfortable, the bed to be extremely comfortable, our staff to be awesome, and all the other kind remarks highlighted resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. The staff and I would love to provide you with another clean and comfortable stay in the future. Sincerely, Sharma Red Roof Management RediResponse Specialist
5.0分
其他
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We were traveling on I-10 and had not originally intended on stopping in Van Horn but decided it was a good idea (we were exhausted and it would be getting dark soon). While still on the road I booked this hotel through Priceline and it turned out to be a great decision for us. The lady at the front desk was very friendly and the room itself was clean and comfortable. We were able to get some much needed rest and back on the road the following morning. Would stay here again if I ever needed to do so.
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酒店回复: Hi Kilpatricku2, Thanks for sharing your feedback with us. The staff at our Red Roof Inn Van Horn were elated to see that we earned your 5/5 score. You mentioned some highlights, such as the friendly front desk staff and our clean and comfortable rooms, which were pleasing to read. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future, should your travels require it. Respectfully, Xao RediResponse Specialist
5.0分
情侣出游
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Very clean, newly updated room. Dollar General within walking distance. Will stay here again. Friendly staff. The breakfast was simple but that was expected for the low price of the room. As long as their are hot waffles, hubby is happy. Felt very safe staying here.
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酒店回复: Dear Valued Guest, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Van Horn. It is so rewarding to read that you enjoyed the the cleanliness of your room, the convenience of our location to the Dollar General and that the staff was very friendly. It means a lot to us that you’ve taken the time to share the many positive features of your stay with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you and your hubby back in the future! Sincerely, Chevanese RediResponse Specialist
Excellent customer service. Great breakfast. The buffet includes eggs, hashbrowns, and sausage patties. Plus waffles, bagels, juice, and coffee. All fresh and hot. Our room was nice, clean and had all the necessary amenities. They had a sitting area, with sofas, and chairs, plus a large outside area between the buildings. We felt safe during our stay. Close to local eating establishments. Recommend the Van Horn Cattle Company for dinner
Nope it is not fancy. But it is clean, friendly and quiet. We asked for a room in the back away from the highway. The bed was very comfortable and we slept great. For the money it was worth every penny. Breakfast is included but it did not start till we were on the road.
Hotel staff was very helpful with helping me with my luggage. Manager checked me in and was very pleasant. We had a lovely conversation. Room was clean. It's a nice hotel for an in and out trip. Would highly recommend staying here.
the windows in our room looked like they hadn't been cleaned in a month. looks like the pool has been filled in, and is now a doggie park. the whole place looked shabby and in need of repair except the lobby.
The hotel is absolutely fabulous. The room was clean, quiet, and very comfortable. The bed was extremely comfortable. The staff was awesome. I recommend this hotel completely. The location of the hotel is next to interstate 10 which makes it very convenient and it is in a very safe neighborhood.
We were traveling on I-10 and had not originally intended on stopping in Van Horn but decided it was a good idea (we were exhausted and it would be getting dark soon). While still on the road I booked this hotel through Priceline and it turned out to be a great decision for us. The lady at the front desk was very friendly and the room itself was clean and comfortable. We were able to get some much needed rest and back on the road the following morning. Would stay here again if I ever needed to do so.
Very clean, newly updated room. Dollar General within walking distance. Will stay here again. Friendly staff. The breakfast was simple but that was expected for the low price of the room. As long as their are hot waffles, hubby is happy. Felt very safe staying here.