酒店回复: Liebe Nicole, Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihren Erfahrungen im Red Roof Inn Van Horn zu erzählen. Ich freue mich zu lesen, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren. Allerdings haben Sie erwähnt, dass die Sauberkeit nicht Ihren Erwartungen entsprach. Bei Red Roof arbeiten wir kontinuierlich daran, unser Hotel zu verbessern, daher freue ich mich sehr über Ihr Feedback.Sollten Sie in Zukunft während Ihres Aufenthaltes bei uns Probleme haben, zögern Sie bitte nicht, dies unserer Rezeption mitzuteilen, damit wir uns um das Problem kümmern können, um Ihre Zufriedenheit zu gewährleisten. Nochmals vielen Dank und wir hoffen, dass Sie uns bei Ihrer nächsten Reise wieder besuchen!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
没有真正的问题。
4.0分
其他
原文
翻译提供方：Google
早餐咖啡看起来像水。
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酒店回复: Estimado Óscar,Gracias por tomarse el tiempo para escribir una reseña de su estadía en RED ROOF INN VAN HORN. El personal y yo estuvimos muy contentos de haber obtenido su puntuación de 4/5 después de su estancia. Sin embargo, usted expresó que el café del desayuno no era de su agrado, lo cual fue decepcionante. Nuestro equipo de Red Roof está comprometido a satisfacer a nuestros huéspedes, por lo que agradecemos sus comentarios, ya que nos ayudarán a mejorar la calidad de nuestros servicios.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,samanthaGestión del techo rojoEspecialista en RediResponse
5.0分
其他
原文
翻译提供方：Google
很棒的路过酒店……
3.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Hello Michael,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Van Horn and I are saddened to see your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,BreannaRed Roof ManagementRediResponse Specialist
5.0分
其他
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The breakfast was amazing a whole lot more than I expected. The staff was very very helpful. Lotta good restaurants nearby especially the Broadway Café oh my God best salsa in my life.
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酒店回复: Dear Dale,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Van Horn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the wonderful breakfast that was to your liking, accommodating staff, and our convenient location that is near to a lot of good restaurants.Your kind words are highly appreciated. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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The hallway carpet was dirty and obviously from an earlier era. The room was merely satisfactory. The furniture was worn out and dirty. The bathroom floor had bits of toilet paper on it. The refrigerator handle had some sticky residue. There was only one bath towel in a room with 2 queen beds.
However, the woman at the front desk was great! Friendly, efficient, helpful. Promptly supplied sufficient bath towels when requested, and even helped with suggestions on where to shop for some late night foodstuff in the town. 5 stars for her.
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酒店回复: Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Van Horn. We sincerely appreciate your comments and are happy to hear you were satisfied with our staff who did an exceptional service. However, we're very sorry that the cleanliness of the room and that some of the amenities of the room did not meet your expectations.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
The check in was easy, the room was big and clean and it was quiet. Perfect for nights rest after being on the road all day
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酒店回复: Dear Sherica, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Van Horn. We are thrilled to read that you were pleased with the cleanliness of our rooms, your check-in was a breeze and other positives highlighted in your comments. We strive to provide our guests with excellent service, so I am delighted that we were able to achieve this goal with your visit.At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope to continue to provide comfortable experiences for you. Thank you again for sharing your experience with us. We look forward to your next visit. Sincerely,AngelRed Roof Management RediResponse Specialist
5.0分
情侣出游
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We checked in and Twyla was so personable. The hotel that we were at before was inhabitable for the night. We asked her if we could see the room before we checked in and she was completely agreeable to that. It was perfect for for the night and for the price. Everything was spot on…
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酒店回复: Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Van Horn. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates and personable staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
5.0分
其他
This was a perfectly clean and comfortable room at a good price. Extremely helpful staff.
住1-2晚还可以
总而言之，一切都很好。可以稍微清洗一下。
没有真正的问题。
早餐咖啡看起来像水。
很棒的路过酒店……
好的
The breakfast was amazing a whole lot more than I expected. The staff was very very helpful. Lotta good restaurants nearby especially the Broadway Café oh my God best salsa in my life.
The hallway carpet was dirty and obviously from an earlier era. The room was merely satisfactory. The furniture was worn out and dirty. The bathroom floor had bits of toilet paper on it. The refrigerator handle had some sticky residue. There was only one bath towel in a room with 2 queen beds.
However, the woman at the front desk was great! Friendly, efficient, helpful. Promptly supplied sufficient bath towels when requested, and even helped with suggestions on where to shop for some late night foodstuff in the town. 5 stars for her.
The check in was easy, the room was big and clean and it was quiet. Perfect for nights rest after being on the road all day
We checked in and Twyla was so personable. The hotel that we were at before was inhabitable for the night. We asked her if we could see the room before we checked in and she was completely agreeable to that. It was perfect for for the night and for the price. Everything was spot on…
This was a perfectly clean and comfortable room at a good price. Extremely helpful staff.