酒店回复: Dear Amber,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Pittsburgh - McKnight Rd. You expressed that the room smelled like smoke, the door to the bathroom was broken, the towel rack was broken out of the wall, the bathroom mirror was shatter on one of the corners and the other concerns you mentioned hindered your experience. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof ManagementRediResponse Specialist
酒店回复: Dear Judy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Pittsburgh - McKnight Rd. It's great to hear that you were pleased with the friendliness of our staff. However, I sincerely apologize for the noise disturbance, the lack of cleanliness of the floor and all the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
酒店回复: Thank you Shawn, for taking the time to write a review of your stay at the Red Roof Inn Pittsburgh - McKnight Rd. Please accept our most sincere apologies for the concerns you described regarding the smell of the room, its cleanliness and all the other inconveniences. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
员工很好，但是设施太旧太脏了。可能需要翻新。房间很臭，维护很差。我非常犹豫是否再入住。
3.0分
情侣出游
原文
翻译提供方：Google
靠近城市的住宿地点 - 没有任何多余的装饰。我会再住在那里吗？可能不会
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酒店回复: Dear Liisa,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 3/5 score and comments regarding your recent stay at the Red Roof Inn Pittsburgh - McKnight Rd. I'm happy you were pleased with our convenient location. It's saddening to hear that you possible won't be staying with us again. However, Red Roof wishes you all the best in your future travels. Sincerely,RecordoRed Roof ManagementRediresponse Specialist
1.0分
情侣出游
原文
翻译提供方：Google
房间里的电视无法使用。地板和墙壁很脏。窗帘很脏，枕头有霉味。
4.0分
商务出差
原文
翻译提供方：Google
价格合理。
房间干净，一切都符合预期。价格合理。
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Suzanne,Thank you for sharing your experience at Red Roof Inn Pittsburgh - McKnight Rd. We understand that "Ok" suggests there's room for improvement, and we take your feedback seriously. Our goal is to provide all our guests with a truly exceptional experience. Your input is valuable as we continually work to improve. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ViktorRed Roof Management RediResponse Specialist
由于一些评论，我怀疑是否要入住，但这家酒店足以满足我的需求。我丈夫住院期间，我只需要有个地方睡觉。床和枕头都很舒服。房间很干净。我和员工的互动很少。有制冰机，但没有水。房间里没有微波炉。也没有 WiFi。我会再次入住。
我们第一次住在这个地方时，总体来说还不错，但当我们上床睡觉时，我们发现床单上有污渍。我们不知道它们是脏了还是只是污渍。我们打电话给前台，他们告诉我们可以下来拿一套额外的床单。
上周末我们又住在这里，体验并不好。房间里有烟味或动物粪便的味道，浴室的门坏了，没有零件可以关上门，浴帘和毛巾架从墙上掉下来，胶带把毛巾架固定住了。水槽下的地板上有一个用过的卫生棉条，浴室镜子的一个角落被打碎了，窗帘上有可疑的溅污。
首先，由于酒店位于分道公路上，进出酒店非常不方便。工作人员看起来很友好，但房间很脏！房间和洗手间之间的地板门槛用胶带封住，洗手间的门关不上。床上有头发，地板很脏，洗手间的地板很粘，本来应该是白色的毛巾看起来像是车库抹布，上面沾满了污渍。半夜（大约 1:00），走廊那头传来喧闹的音乐声，我们可以听到走廊里有人在说话。这个地方不好，很难走动。
就价格而言，这家酒店还不错，主要抱怨是房间有烟味，床上有一些有趣的污渍和烟头留下的洞，但酒店说这是一间无烟房。我们的房间里也没有肥皂。我们觉得这家酒店很安全，可以把车停在酒店下面，以避开雪天或恶劣天气。但也可以停车，从房间可以看到车。物有所值。但还会再来这里住。
他们没有我们预订的大床房。所以他们给了我们一间双人床房。房间很脏，整层楼都有难闻的烟味，只要你发出一点噪音，隔壁房间里的狗就会叫。我想我不会再住那里了，印象不好。
员工很好，但是设施太旧太脏了。可能需要翻新。房间很臭，维护很差。我非常犹豫是否再入住。
靠近城市的住宿地点 - 没有任何多余的装饰。我会再住在那里吗？可能不会
房间里的电视无法使用。地板和墙壁很脏。窗帘很脏，枕头有霉味。
价格合理。
房间干净，一切都符合预期。价格合理。
好的