酒店回复: Dear Judy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Pittsburgh - McKnight Rd. It's great to hear that you were pleased with the friendliness of our staff. However, I sincerely apologize for the noise disturbance, the lack of cleanliness of the floor and all the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
员工很好，但是设施太旧太脏了。可能需要翻新。房间很臭，维护很差。我非常犹豫是否再入住。
4.0分
商务出差
原文
翻译提供方：Google
价格合理。
房间干净，一切都符合预期。价格合理。
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Suzanne,Thank you for sharing your experience at Red Roof Inn Pittsburgh - McKnight Rd. We understand that "Ok" suggests there's room for improvement, and we take your feedback seriously. Our goal is to provide all our guests with a truly exceptional experience. Your input is valuable as we continually work to improve. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
商务出差
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The room was dirty. There was hair EVERYWHERE in the bathroom. The shower curtain was visibly dirty. The tub drained extremely slowly, but the time I was done showering the water covered my feet. There was no actual blanket. When I called to the front desk, around 1230am, I was told they didn't have any extra. It took over an hour after turning up the heat to get the room to regester at 70*. The heater put off a smell and visible dust. There was no breakfast food. Only black coffee was offered, no cream or sugar.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Pittsburgh - McKnight Rd. We're sorry to hear about the condition of your room. The cleanliness issues you described with the bathroom and the heater are certainly not up to our standards. We also apologize for the inconvenience of the slow-draining tub and the lack of a blanket and breakfast options. We aim to provide a comfortable and pleasant stay, and we regret that we fell short during your visit.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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Upon arrival, staff was extremely rude and unkind. The rooms were ok. No fan in bathroom, so entire room was hot and steamy when showered. Sheets had rips in them. But, was a cheap spot to sleep.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Pittsburgh - McKnight Rd. It's disheartening to know about the interaction and service you received from our staff as well as the condition of your room not meeting your expectations. This is not the standard we aim to provide. I have forwarded your feedback to management’s attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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the heat did not work, i called the front desk and told them, instead of giving me a new room he said let it run 5 minutes, after 15 minutes i just packed upnand left, im sure im not the first one to complain no heat so i ask him why give me a room with no heat i left aftef a few hours i had a kid not feeling good with a cold couldn't stay there with no heat,
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酒店回复: Dear Valued Guest, We appreciate you taking the time to share your feedback about your stay at Red Roof Inn Pittsburgh - McKnight Rd. I am disheartened to know that the state of the heater and the interaction you had with our staff did not meet your expectations. That's definitely not the kind of experience we want our guests to have.I will make sure to share your comments with the property to ensure that your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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Very very basic and unclean. All amenities have been removed. No TV in room, feel like it was probably stolen. Mirror cracked and held together with tape. Emergency exit sign falling from ceiling in the hallway. Dirty sheets, lumpy pillows, just didn't feel comfortable or clean anywhere in the room.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Pittsburgh - McKnight Rd. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations and that your stay was inconvenienced by the state of the amenities you detailed. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
很满意 服务态度也很好
由于一些评论，我怀疑是否要入住，但这家酒店足以满足我的需求。我丈夫住院期间，我只需要有个地方睡觉。床和枕头都很舒服。房间很干净。我和员工的互动很少。有制冰机，但没有水。房间里没有微波炉。也没有 WiFi。我会再次入住。
首先，由于酒店位于分道公路上，进出酒店非常不方便。工作人员看起来很友好，但房间很脏！房间和洗手间之间的地板门槛用胶带封住，洗手间的门关不上。床上有头发，地板很脏，洗手间的地板很粘，本来应该是白色的毛巾看起来像是车库抹布，上面沾满了污渍。半夜（大约 1:00），走廊那头传来喧闹的音乐声，我们可以听到走廊里有人在说话。这个地方不好，很难走动。
员工很好，但是设施太旧太脏了。可能需要翻新。房间很臭，维护很差。我非常犹豫是否再入住。
价格合理。
房间干净，一切都符合预期。价格合理。
好的
The room was dirty. There was hair EVERYWHERE in the bathroom. The shower curtain was visibly dirty. The tub drained extremely slowly, but the time I was done showering the water covered my feet. There was no actual blanket. When I called to the front desk, around 1230am, I was told they didn't have any extra. It took over an hour after turning up the heat to get the room to regester at 70*. The heater put off a smell and visible dust. There was no breakfast food. Only black coffee was offered, no cream or sugar.
Upon arrival, staff was extremely rude and unkind. The rooms were ok. No fan in bathroom, so entire room was hot and steamy when showered. Sheets had rips in them. But, was a cheap spot to sleep.
the heat did not work, i called the front desk and told them, instead of giving me a new room he said let it run 5 minutes, after 15 minutes i just packed upnand left, im sure im not the first one to complain no heat so i ask him why give me a room with no heat i left aftef a few hours i had a kid not feeling good with a cold couldn't stay there with no heat,
Very very basic and unclean. All amenities have been removed. No TV in room, feel like it was probably stolen. Mirror cracked and held together with tape. Emergency exit sign falling from ceiling in the hallway. Dirty sheets, lumpy pillows, just didn't feel comfortable or clean anywhere in the room.