酒店回复: Dear Paola,Thank you for taking the time to share your experience at Comfort Inn Pine Grove. We are glad to hear that you found our hotel to be good value for your stay. Your satisfaction is important to us and we will be using your feedback to ensure we offer an exceptional experience for our guests in the future. We hope that should you return to Pine Grove, we will have another opportunity to exceed your expectations.Warm Regards,Guest Relations Manager,Comfort Inn Pine Grove.
5.0分
家庭亲子
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翻译提供方：Google
这是一个非常安静的地方。
3.0分
其他
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Just fine
Hotel was largely fine. Place was clean. My white sheets had bleeding on them from being washed with other colors. Biggest issue was the 2 mornings I ate there they ran out of hot food for breakfast. That just can’t happen.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Comfort Inn Pine Grove. We appreciate your comments and are glad to hear that you found our hotel to be clean.We sincerely apologize for the issues you experienced with the linens and the breakfast service. The situation with the sheets is certainly not the standard we strive for, and we appreciate you bringing it to our attention. Additionally, running out of hot food during breakfast is not acceptable, and we understand how disappointing that can be.Your insights are invaluable as we continually work to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
4.0分
家庭亲子
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The hotel is conveniently located just off the highway. It was a good place to stay overnight...clean room, large lighted parking lot and a good breakfast. Bathroom could use some updates as rust around the drain but good shower water pressure. Also, the room was a great value at half the price compared to other hotels nearby for a Saturday night.
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酒店回复: Thank you for taking the time to share your experience with us at Comfort Inn Pine Grove. We are pleased to hear that you found our location convenient and that your stay was comfortable overall. It's great to know that you appreciated the cleanliness of your room, the spacious parking area, and the breakfast we offer.We also appreciate your feedback regarding the bathroom updates. Your comments about the rust around the drain have been noted, and we will certainly take them into consideration as we continuously strive to improve our facilities. We're glad to hear that you enjoyed the good shower water pressure, and that you found our rates to be a great value.Thank you once again for your insights. We hope to welcome you back for another stay in the future.
2.0分
其他
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I do not recommend.
Between the half full bathroom supplies, the broken dirty lamp shades and the poorly and crooked hung mirror, this property needs some serious TLC.
The pool area although kind of lovely, also needs some polish!
Breakfast closing at 9 am?
Would I recommend it? No!!
Will I return? No.
I wish I could request a refund or discount.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Comfort Inn Pine Grove. We genuinely appreciate your insights, as they help us understand areas where we can improve.We sincerely apologize for the issues you encountered, including the bathroom supplies, the condition of the lamp shades, and the mirror. Your comments regarding the pool area and breakfast hours have also been noted. We strive to provide our guests with a comfortable and enjoyable experience, and it is clear we fell short during your visit.We take your concerns seriously and will address them with our team to ensure that we make the necessary improvements. We value your feedback as it plays a crucial role in enhancing our services.Thank you once again for your honest review. We hope you might consider giving us another chance in the future.
5.0分
其他
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A pleasant surprise considering it is a value priced hotel. Conveniently located and plenty of parking. Breakfast was also included. Do yourself a favor and DONT go to the dinner down the street. That place is awful. I did a separate review of them. This hotel is awesome and ill stay here again when in the area.
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that you found Comfort Inn Pine Grove to be a pleasant surprise. It’s great to know that our convenient location and ample parking made your stay more enjoyable.We’re also glad you appreciated the complimentary breakfast—we strive to offer a variety of options to kickstart our guests' days. Your recommendation regarding the dinner venue down the street is noted, and we always appreciate feedback that helps future guests make informed choices.We look forward to welcoming you back on your next visit to the area. Your kind words motivate us to continue providing excellent service.
2.0分
其他
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This hotel had musty smell even in the lobby when we checked in. We should’ve left then to find another hotel but it was 10 PM. The AC unit in our room did not work at all, which was why our room smelled of mildew. The beds were very hard and uncomfortable. The bathroom showed signs of brown rust in the shower, which we Could not use and also had a sewage smell. Rooms were dated along with the lobby that had one TV that did not work. The continental breakfast was very minimal and mediocre. Ending on a positive note the person that checked us in was very pleasant For working that late at night.
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酒店回复: Thank you for sharing your feedback regarding your recent stay at Comfort Inn Pine Grove. We sincerely apologize for the musty smell you encountered upon your arrival, as well as the issues with the air conditioning unit and the overall condition of your room. We understand that a comfortable environment is essential for a pleasant stay, and we regret that we fell short in this regard.We also appreciate your comments about the bathroom and the continental breakfast. Your insights are valuable as we continuously strive to improve our facilities and services. We are glad to hear that our front desk staff made a positive impression during your late-night check-in, and we will certainly pass along your kind words.Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.
1.0分
其他
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The property was disgusting! We didn't stay and after I showed them pictures of the room they refunded me. The bathtub had hair and dirt in it. The pillows should've been tossed years ago! They were lumpy, folded in half and put in a pillowcase. The sheets looked like they weren't changed, they had something sparkly on parts of them. The carpet near the baseboards in the hall and room had months worth of dust and dirt. The layout of the room was nice, but that was it.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent experience at Comfort Inn Pine Grove. We sincerely apologize for the condition of your room and the overall cleanliness issues you encountered during your visit. It is disappointing to hear that we did not meet your expectations, particularly regarding the bathtub, pillows, and bedding.We take cleanliness very seriously, and your comments will be shared with our housekeeping team to ensure that we address these concerns immediately. We strive to provide a comfortable and welcoming environment for all our guests, and it seems we fell short in your case.We appreciate your understanding in receiving a refund, and we hope that you might consider giving us another chance to provide you with the quality experience we aim to deliver.
1.0分
其他
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Would NOT stay here again
Room smelled moldy, carpet was soaking wet, air wasn't coming out of vents, bathroom rusty/moldy, missing smoke detector from ceiling - left 1 night early
住一晚还不错。
我只在那里住了一晚，事实上，就我所付的钱而言，这已经很不错了。
这是一个非常安静的地方。
Just fine
Hotel was largely fine. Place was clean. My white sheets had bleeding on them from being washed with other colors. Biggest issue was the 2 mornings I ate there they ran out of hot food for breakfast. That just can’t happen.
The hotel is conveniently located just off the highway. It was a good place to stay overnight...clean room, large lighted parking lot and a good breakfast. Bathroom could use some updates as rust around the drain but good shower water pressure. Also, the room was a great value at half the price compared to other hotels nearby for a Saturday night.
I do not recommend.
Between the half full bathroom supplies, the broken dirty lamp shades and the poorly and crooked hung mirror, this property needs some serious TLC.
The pool area although kind of lovely, also needs some polish!
Breakfast closing at 9 am?
Would I recommend it? No!!
Will I return? No.
I wish I could request a refund or discount.
A pleasant surprise considering it is a value priced hotel. Conveniently located and plenty of parking. Breakfast was also included. Do yourself a favor and DONT go to the dinner down the street. That place is awful. I did a separate review of them. This hotel is awesome and ill stay here again when in the area.
This hotel had musty smell even in the lobby when we checked in. We should’ve left then to find another hotel but it was 10 PM. The AC unit in our room did not work at all, which was why our room smelled of mildew. The beds were very hard and uncomfortable. The bathroom showed signs of brown rust in the shower, which we Could not use and also had a sewage smell. Rooms were dated along with the lobby that had one TV that did not work. The continental breakfast was very minimal and mediocre. Ending on a positive note the person that checked us in was very pleasant For working that late at night.
The property was disgusting! We didn't stay and after I showed them pictures of the room they refunded me. The bathtub had hair and dirt in it. The pillows should've been tossed years ago! They were lumpy, folded in half and put in a pillowcase. The sheets looked like they weren't changed, they had something sparkly on parts of them. The carpet near the baseboards in the hall and room had months worth of dust and dirt. The layout of the room was nice, but that was it.
Would NOT stay here again
Room smelled moldy, carpet was soaking wet, air wasn't coming out of vents, bathroom rusty/moldy, missing smoke detector from ceiling - left 1 night early