酒店回复: Dear Alejandro, I just received your review. Upon checking into the housekeeping paperwork, your room was serviced each day. Garbage removal, beds made, fresh towels. Also, upon checking in, you were given slips for breakfast in your key envelope. All you needed to do was bring your slips to the front desk, or ask front desk about breakfast, as it is available daily. I am sorry if you thought you didn't receive service. If there was something more we could have done for you, please let us know.
酒店回复: As mentioned in previous emails. You booked your room through a 3rd party, with a NON-REFUNDABLE policy. If you would have booked through us directly, we would've been able to cancel with no fees. But again, you booked a NON-REFUNDABLE room with a different company. Thank you,Management
酒店回复: Dear Valued Guest,Thank you for taking the time in sharing your feedback. We appreciate your comments regarding your recent stay at the Red Roof Inn Norwich. We understand that your experience was satisfactory, but not exceptional.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
Had problem with an electronic key and had to move . Plastic cups a little tacky but overall stay was comfortable and convenient
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Norwich. We are happy to hear that you found your stay to be comfortable and convenient. However, we are saddened to learn that your stay was inconvenienced by the state of the key you mentioned. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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Staff at check in was unfriendly, uncommunicative, and unwelcoming. Too bad because it was our 1st time at this hotel. 1st impressions matter!
The room was good. Room was clean and had all the basic necessities. Noticed the the door had a fairly huge gap at the bottom. Good thing it wasn’t noisy outside our room
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酒店回复: Hello Valued Guest,We appreciate you taking the time to share your feedback at Red Roof Inn Norwich. I am glad to know you found the room to be clean and well-equipped. I understand your disappointment with the check-in experience. This is certainly not the standard we aim to provide, and I regret the inconvenience and distress it has caused you.At Red Roof, we are committed to preventing future issues as we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
5.0分
其他
Didn't get the room i reserved but the rooms were clean and staff were very nice overall great experience
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Norwich. We're happy to hear that you had a positive stay with us and that you found the rooms clean and the staff friendly. We're also so sorry that you didn't receive the room you reserved.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
在附近办事很方便，停车也方便，小镇子没啥好餐厅，酒店的早餐太差了，去麦当劳吃的，总之无功无过吧。zz
这是我第二次入住这里，感觉非常好。性价比很高，步行即可到达Park Place酒吧/餐厅。交通便利，价格也不算贵。淋浴水压可以再大一些，但对我们来说还算可以。
没有外带早餐，在我们没有给小费之后的最后三天也没有客房服务，前两天每天都有一个信封，第二天之后没有人给我们干净的毛巾，没有人整理床铺或做任何类似的事情，酒店不错，只是服务很差
他们扣留了我的钱，但我们前一天就取消了，因为之前的*****酒店有臭虫。我做得对，他们也扣留了我的钱以表感谢。
我们一家人出城探亲，住在这里。两个晚上，我们都在凌晨3点左右被住在走廊对面房间的人吵醒。他们在走廊里大声喊叫、咒骂。这种情况每晚持续几个小时。我和两个女儿住在同一个房间里，感觉很不安全。
前台无人，入住时需等候。退房时前台无人。房卡落在键盘上了。早餐包括燕麦棒和苹果酱。
好的
Had problem with an electronic key and had to move . Plastic cups a little tacky but overall stay was comfortable and convenient
Staff at check in was unfriendly, uncommunicative, and unwelcoming. Too bad because it was our 1st time at this hotel. 1st impressions matter!
The room was good. Room was clean and had all the basic necessities. Noticed the the door had a fairly huge gap at the bottom. Good thing it wasn’t noisy outside our room
Didn't get the room i reserved but the rooms were clean and staff were very nice overall great experience