酒店回复: Dear Alejandro, I just received your review. Upon checking into the housekeeping paperwork, your room was serviced each day. Garbage removal, beds made, fresh towels. Also, upon checking in, you were given slips for breakfast in your key envelope. All you needed to do was bring your slips to the front desk, or ask front desk about breakfast, as it is available daily. I am sorry if you thought you didn't receive service. If there was something more we could have done for you, please let us know.
酒店回复: As mentioned in previous emails. You booked your room through a 3rd party, with a NON-REFUNDABLE policy. If you would have booked through us directly, we would've been able to cancel with no fees. But again, you booked a NON-REFUNDABLE room with a different company. Thank you,Management
酒店回复: Dear Valued Guest,Thank you for taking the time in sharing your feedback. We appreciate your comments regarding your recent stay at the Red Roof Inn Norwich. We understand that your experience was satisfactory, but not exceptional.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
The hotel was outdated and the area really didn’t have much to offer but the room itself was nice and clean.
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酒店回复: Dear Esteemed Guest, Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Norwich. We appreciate you taking the time to share your experience. We understand that the hotel's dated appearance and the surrounding area did not meet your expectations. It’s good to hear that you found your room to be nice and clean, and we are happy that aspect of your stay was positive.Red Roof remains steadfastly committed to providing exemplary hospitality services and expresses assurance that our offerings will surpass your expectations during your next accommodation experience.Sincerely,JMRed Roof Management RediResponse Specialist
4.0分
其他
Our room shared a door with an adjacent room, and the noise from that room via that door kept us from getting a good night sleep.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Norwich. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible noise you may have encountered.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
其他
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Loved it here! My only complaint is breakfast. I think it would be better if you didn’t offer breakfast as to what was actually given. Juice and granola bars are breakfast for people in a rush.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Norwich. While I am glad you found our location to your liking, however, I'm sorry to hear that our breakfast didn't meet your expectations. We aim to provide a satisfying experience for all our guests. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope we have the opportunity to see you again in the future. Sincerely, ErikaRed Roof Management RediResponse Specialist
在附近办事很方便，停车也方便，小镇子没啥好餐厅，酒店的早餐太差了，去麦当劳吃的，总之无功无过吧。zz
这是我第二次入住这里，感觉非常好。性价比很高，步行即可到达Park Place酒吧/餐厅。交通便利，价格也不算贵。淋浴水压可以再大一些，但对我们来说还算可以。
没有外带早餐，在我们没有给小费之后的最后三天也没有客房服务，前两天每天都有一个信封，第二天之后没有人给我们干净的毛巾，没有人整理床铺或做任何类似的事情，酒店不错，只是服务很差
他们扣留了我的钱，但我们前一天就取消了，因为之前的*****酒店有臭虫。我做得对，他们也扣留了我的钱以表感谢。
我们一家人出城探亲，住在这里。两个晚上，我们都在凌晨3点左右被住在走廊对面房间的人吵醒。他们在走廊里大声喊叫、咒骂。这种情况每晚持续几个小时。我和两个女儿住在同一个房间里，感觉很不安全。
前台无人，入住时需等候。退房时前台无人。房卡落在键盘上了。早餐包括燕麦棒和苹果酱。
好的
The hotel was outdated and the area really didn’t have much to offer but the room itself was nice and clean.
Our room shared a door with an adjacent room, and the noise from that room via that door kept us from getting a good night sleep.
Loved it here! My only complaint is breakfast. I think it would be better if you didn’t offer breakfast as to what was actually given. Juice and granola bars are breakfast for people in a rush.