Wonderful stay! Staff was so kind and the entire hotel was very clean! The breakfast was also amazing!
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酒店回复: Thank you for feedback hope to see you again with nice and comfortable stay again
3.0分
其他
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Our stay was okay for the price. Needs some updating of worn carpet. Clearing of main areas was fair. Light in bathroom over the mirror did not work and no ice bucket in the room.
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酒店回复: Thank you for your feedback. We appreciate you sharing your experience with us. Your comments about the carpet, lighting, and in-room amenities have been noted, and we will address them with our team to ensure improvements. We’re glad you found value in your stay and hope to welcome you again for an even better experience.
5.0分
其他
Clean room and nice staff. It could use some updates as the curtain and AC in my room were broken.
酒店回复: Thank you for feedback
1.0分
商务出差
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Health Hazzard doesn't begin to describe here
Disgusting hotel. The room was 85 degrees when I walked in. Immediately smelled of mildew. The sheets felt sticky. There was mold throughout the shower. The show was dripping wet like someone just finished bathing, there were fingernails on the carpet. The refrigerator was plugged into the lamp because they're was no outlets available. The walls has something brown and sticky caked on them. I went to Walmart and purchased cleaning supplies and air freshener because I was told there was no rooms to be had due to the state fair was going on and I was there for a funeral so proximity was key.
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酒店回复: Thank you for your feedback. The mark you noticed in the shower is not mold but a stain left from tape. We always inspect and clean our rooms before check-in, and our housekeeping team will be reminded to double-check details to ensure everything meets our standards. We appreciate your comments and will continue working to maintain a comfortable stay for all our guests.
2.0分
其他
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buddhist presence
Christians should know that buddha is represented at the front desk and sounded like eastern prayer music coming from the office. I am not saying ownership/staff don't have a right to express their religious ideals, only that Christians should know that buddhist influence is apparent. Room was a bit musty smelling. Otherwise a decent experience.
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酒店回复: Thank you for your feedback. We respect all cultures and beliefs, and any decorative items or music at the property are simply part of the atmosphere we provide for our guests. We will also look into the musty smell you mentioned to ensure rooms remain fresh and comfortable. We’re glad to hear the rest of your experience was decent and appreciate you sharing your thoughts.
2.0分
其他
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It was just okay
While I didn’t eat from the breakfast, there was no coffee, the AC ran constantly and didn’t cool the room much, the back door didn’t lock so anyone could come inside at any hour. The room was good, minus the AC.
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酒店回复: Thank you for your feedback. Our coffee station is available 24/7, and if you didn’t find it, our front desk staff would have been happy to assist. The AC units are checked regularly, and you should have informed our front desk staff during your stay so we could have assisted right away. The back doors are monitored 24/7 for guest safety, and we will also double-check to ensure everything is functioning properly. We’re glad you found the room itself to be good and appreciate your comments to help us improve further.
3.0分
家庭亲子
This hotel has a lot of cosmetic things that need to be replaced. In bad shaped at every corner we turned
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酒店回复: Thank you for your feedback. We always inspect our rooms before checking in any guest, and we have not had cosmetic issues as mentioned. Our housekeeping team is also trained to ensure rooms are cleaned thoroughly. We appreciate your comments and will continue to maintain our standards for all guests.
1.0分
情侣出游
They changed the check-in age policy apparently the day before my stay so i was forced to sleep in my car in west desmoines.
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酒店回复: we have no change the policy it's been from long time above 21 years. you should call before booking
3.0分
家庭亲子
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The rooms were pretty dirty. Stains on the walls, we found a bug in our bed, hair in the tub etc. overpriced for the state the hotel is in. I wouldn’t eat the breakfast food because everything was so dirty. Nice staff but that was about the only positive thing I have to say sadly.
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酒店回复: Thank you for your feedback. Cleanliness is a priority, and we always inspect every room before checking in our guests. You should have informed our front desk staff during your stay, as they are always available and would have assisted you right away to make things right. We appreciate your kind words about our staff and will continue to work on improving further.
3.0分
家庭亲子
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I thought the rooms have not been taken care of good enough. The walls need to be painted scratch and dents. Few places bathroom floor look like it had dirt. Food was good bad was good.
Wonderful stay! Staff was so kind and the entire hotel was very clean! The breakfast was also amazing!
Our stay was okay for the price. Needs some updating of worn carpet. Clearing of main areas was fair. Light in bathroom over the mirror did not work and no ice bucket in the room.
Clean room and nice staff. It could use some updates as the curtain and AC in my room were broken.
Health Hazzard doesn't begin to describe here
Disgusting hotel. The room was 85 degrees when I walked in. Immediately smelled of mildew. The sheets felt sticky. There was mold throughout the shower. The show was dripping wet like someone just finished bathing, there were fingernails on the carpet. The refrigerator was plugged into the lamp because they're was no outlets available. The walls has something brown and sticky caked on them. I went to Walmart and purchased cleaning supplies and air freshener because I was told there was no rooms to be had due to the state fair was going on and I was there for a funeral so proximity was key.
buddhist presence
Christians should know that buddha is represented at the front desk and sounded like eastern prayer music coming from the office. I am not saying ownership/staff don't have a right to express their religious ideals, only that Christians should know that buddhist influence is apparent. Room was a bit musty smelling. Otherwise a decent experience.
It was just okay
While I didn’t eat from the breakfast, there was no coffee, the AC ran constantly and didn’t cool the room much, the back door didn’t lock so anyone could come inside at any hour. The room was good, minus the AC.
This hotel has a lot of cosmetic things that need to be replaced. In bad shaped at every corner we turned
They changed the check-in age policy apparently the day before my stay so i was forced to sleep in my car in west desmoines.
The rooms were pretty dirty. Stains on the walls, we found a bug in our bed, hair in the tub etc. overpriced for the state the hotel is in. I wouldn’t eat the breakfast food because everything was so dirty. Nice staff but that was about the only positive thing I have to say sadly.
I thought the rooms have not been taken care of good enough. The walls need to be painted scratch and dents. Few places bathroom floor look like it had dirt. Food was good bad was good.