Booked through *******, got to the hotel and had to pay a $100 deposit that was NEVER mentioned on ******* or google. The property had a creepy feeling. Hair was all over in the bathroom including the tub, no hand soap or trash can. Toilet paper crammed into the bathroom wall holes, hairdryer was melted, tissue box and coffee pot were disgusting. Ceiling paint was chipping, Outlets didn't work and neither did the lights by the beds, then I found what looked like a bedbug in the bathroom. We told the front desk guy and he said he will tell Housekeeping. While we were getting our stuff to leave, I contacted ******* to let them know the conditions and to get a refund, ******* contacted the hotel and by the time we got downstairs to the office, the guy was coming out to tell us we had to leave immediately and he was extremely rude! He tossed our deposit money at us and walked away without any apologies
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酒店回复: We’re very sorry for the experience you had during your stay. This is not the standard we aim to provide, and we sincerely apologize for the issues you encountered with cleanliness, amenities, and the handling of your concerns. Your feedback has been shared with our housekeeping and management teams to ensure these problems are addressed immediately. We appreciate you bringing this to our attention and regret that your stay was disappointing.
3.0分
其他
Many maintenance problems. Two lights out. Diverter in shower only semi-functional.
Toilet paper holder broken.
Ice bucket full of junk.
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酒店回复: Thank you for your feedback, we apologize for the experience, we will work hard to fix the things you identified and we hope you give us another opportunity in the future to turn this experience around.
2.0分
商务出差
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Cheap room. You get what you pay for.
Room not cleaned after first night. Some lights not working. Someone else’s food in refrigerator! Coffee packet opened. I requested clean up first evening, still not cleaned. Second night they moved me to another room. One light out there and door would not open or close unless forced.
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酒店回复: We’re very sorry for the issues you experienced during your stay. This is not the experience we want for our guests. Your feedback regarding cleanliness, maintenance, and room conditions has been shared with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing these concerns to our attention and hope you’ll consider giving us another opportunity in the future.
1.0分
其他
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Smoke alarm missing, just wires hanging out. Coffee pot had thick mold. Bulbs missing from light sockets. Disgraceful place. I immediately left my room and went to another hotel.
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酒店回复: We sincerely apologize for the serious issues you encountered during your stay. The conditions you described, including the missing smoke alarm, mold in the coffee pot, and missing light bulbs, are completely unacceptable and do not meet our standards for safety and cleanliness.Your feedback has been immediately shared with our maintenance and housekeeping teams to address these issues and prevent them from happening again. We truly appreciate you bringing this to our attention and hope you might give us another opportunity in the future to provide a safe, clean, and comfortable stay.
3.0分
商务出差
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I would say, without a doubt that this was the noisiest motel that I ever stayed in. I'm not sure what the girl in 118 was doing, but she was outside all night with assorted people coming and going. She was also smoking in her room. Maybe she's the boss of the hotel, perhaps some poor unfortunate who has to live there on the Ohio taxpayer. Who knows, but someone should teach her some manners.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the noise and disturbances you experienced during your stay — that is certainly not the experience we want for our guests. Your comments have been shared with our team so we can look into the situation and take steps to ensure a more peaceful environment for all guests. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.
1.0分
家庭亲子
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Pool was closed, the WiFi only worked in the lobby, I found a cockroach in my room the first night and a bedbug in my room the second night. Breakfast was subpar. As I write this, I am working on deep cleaning all of my laundry because I found bug bites that weren’t there before my trip. Incredibly noisy and the night desk attendant wasn’t great either. Stay anywhere else.
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酒店回复: We sincerely apologize for the experience you described during your stay. What you encountered does not reflect the standards we strive to provide our guests. Your feedback is extremely important, and we are addressing the issues you mentioned with both our housekeeping and maintenance teams to ensure they are corrected. We are also reviewing your concerns with our staff to improve service at all times of day and night. Thank you for bringing this to our attention, and we regret that we fell short during your visit.
2.0分
其他
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Not so Happy
The Pool was closed, The hotel was run down. The breakfast bar was barley anything. There were dogs barking all night and all day next to my room. The staff was pleasant but over all I will not stay at this hotel again. It needs to be updated.
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酒店回复: We’re very sorry to hear about your disappointing experience. While we’re glad our staff left a positive impression, we regret that other aspects of your stay fell short, including the pool closure, breakfast, and noise concerns. Your comments about updates and improvements are valuable, and we will share them with our team as we continue working to enhance the guest experience. Thank you for bringing this to our attention.
这是一次愉快的短暂休憩。每个人都很友善乐于助人，孩子们也很喜欢泳池。
酒店的卫生状况一般。但房间里浓重的烟味让人住着很不舒服，一晚上都呆不下去。
好的
Booked through *******, got to the hotel and had to pay a $100 deposit that was NEVER mentioned on ******* or google. The property had a creepy feeling. Hair was all over in the bathroom including the tub, no hand soap or trash can. Toilet paper crammed into the bathroom wall holes, hairdryer was melted, tissue box and coffee pot were disgusting. Ceiling paint was chipping, Outlets didn't work and neither did the lights by the beds, then I found what looked like a bedbug in the bathroom. We told the front desk guy and he said he will tell Housekeeping. While we were getting our stuff to leave, I contacted ******* to let them know the conditions and to get a refund, ******* contacted the hotel and by the time we got downstairs to the office, the guy was coming out to tell us we had to leave immediately and he was extremely rude! He tossed our deposit money at us and walked away without any apologies
Many maintenance problems. Two lights out. Diverter in shower only semi-functional.
Toilet paper holder broken.
Ice bucket full of junk.
Cheap room. You get what you pay for.
Room not cleaned after first night. Some lights not working. Someone else’s food in refrigerator! Coffee packet opened. I requested clean up first evening, still not cleaned. Second night they moved me to another room. One light out there and door would not open or close unless forced.
Smoke alarm missing, just wires hanging out. Coffee pot had thick mold. Bulbs missing from light sockets. Disgraceful place. I immediately left my room and went to another hotel.
I would say, without a doubt that this was the noisiest motel that I ever stayed in. I'm not sure what the girl in 118 was doing, but she was outside all night with assorted people coming and going. She was also smoking in her room. Maybe she's the boss of the hotel, perhaps some poor unfortunate who has to live there on the Ohio taxpayer. Who knows, but someone should teach her some manners.
Pool was closed, the WiFi only worked in the lobby, I found a cockroach in my room the first night and a bedbug in my room the second night. Breakfast was subpar. As I write this, I am working on deep cleaning all of my laundry because I found bug bites that weren’t there before my trip. Incredibly noisy and the night desk attendant wasn’t great either. Stay anywhere else.
Not so Happy
The Pool was closed, The hotel was run down. The breakfast bar was barley anything. There were dogs barking all night and all day next to my room. The staff was pleasant but over all I will not stay at this hotel again. It needs to be updated.