酒店回复: Dear Tina,Thank you for staying with us at Ozark Junction Mountain View by OYO. We’re sorry for the inconvenience you experienced with room amenities and cleanliness. Your feedback will be shared with our team to ensure immediate improvements.Warm regards,EvaOzark Junction Mountain View by OYO
1.0分
家庭亲子
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Wallpaper pealing, mold everywhere and toilet leaking. In fact we had to leave a day early because the seal on the toilet busted and water went everywhere. Fridge froze our drinks to the point of one of them exploded.
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酒店回复: Dear Deborah,Thank you for sharing your experience at Ozark Junction Mountain View by OYO. We are very sorry to hear about the issues you encountered during your stay. Your feedback is extremely important, and we will address these maintenance concerns immediately to ensure a better experience for our future guests.We sincerely apologize for the inconvenience and hope to have the opportunity to provide a much improved stay in the future.Warm regards,LisaOzark Junction Mountain View by OYO
2.0分
其他
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To start with the room we reserved was not available at checkin. We requested a king bed and a double bed. All that was available was 2 doubles. The website states handicap accessibility, also not available. The room did not have a working tv or fridge. I might have understood some things not being availabe except for the fact there were a total of 3 cars on the entire property. I don't know if any of those belonged to the staff. The room didnt look like it had been prepared for guests. the kleenex box was empty.There were no trash bags in the trash cans, and there wasn't even any soap in the bathroom Erica was very helpful and tried her best resolve issues.
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酒店回复: Dear Pat,We sincerely apologize for the issues you encountered during your stay at Ozark Junction Mountain View by OYO. Your experience with room availability, amenities, and cleanliness does not meet the standard we aim to provide. We’re glad to hear that Erica was helpful, and we’ve shared your feedback with our team to ensure improvements are made.We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.Kind regards,The Ozark Junction Mountain View by OYO Team
1.0分
其他
Bed bugs
Got there at 10:30 was woke up 12:30 ate up with bed bugs no refund took another room no bed bugs I can tell.got back to sleep about to 2 AM.
1.0分
家庭亲子
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This stay….. Sadly disappointing considering it was AN ******* booking. The place was in sad disrepair! Dirty , smelly and in need of many repairs. I took pictures by cannot upload them here. The desk staff was super friendly but the room was horrible.
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酒店回复: Dear Corky,Thank you for staying at Aransas Bay Inn & Suites Corpus Christi by OYO. We appreciate your feedback and hope to have the opportunity to make your next stay more enjoyable.Best regards,JamesAransas Bay Inn & Suites Corpus Christi by OYO
1.0分
家庭亲子
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Staff behind desk was not very helpful. There were bed bugs as well and when i stated my concern nothing was said just that i would have to contact ******* for a refund.
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酒店回复: Dear Melissa,Thank you for your feedback regarding your recent stay at Ozark Junction Mountain View by OYO. We sincerely apologize for the concerns you experienced, particularly with cleanliness and the lack of support at the front desk. Please know this is not the standard we strive to maintain. Your comments have been shared with our team so immediate corrective action can be taken. We appreciate you bringing this to our attention and regret that your stay did not meet expectations.Best regards,Ozark Junction Mountain View by OYO Management
2.0分
其他
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The shower had towels in it from the last people, diapers was in the trash can in the bathroom and the one bed had stuff on it mostly from the kid's pther than that the service was good.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your stay at Ozark Junction Mountain View by OYO. We’re glad to hear you found our service good, but we sincerely apologize for the housekeeping concerns you encountered. Cleanliness is a top priority, and your comments will be shared with our team to ensure better attention to detail moving forward. We appreciate your input and hope to welcome you back for an improved experience.Best regards,Ozark Junction Mountain View by OYO Management
4.0分
其他
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Staff was friendly. After reading numerous sub par reviews, I was hesitant to stay here, but the price was right so I took a chance. The property needs work, but my room was clean and comfortable. Would stay here again.
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酒店回复: Dear Harlen,Thank you for sharing your experience at Ozark Junction Mountain View by OYO. We’re pleased to know you found the staff friendly and your room clean and comfortable. We also appreciate your comments about the property and will take them into account as we improve. We’re glad you would stay with us again and look forward to welcoming you back.Best regards,EvaOzark Junction Mountain View by OYO
3.0分
其他
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Great service, not so great room.
The service was its saving grace. Our first non-smoking room was obviously smoked in, the second room was musty, so we stayed in the third room facing the highway. After the air ran the room was nice and cold and the smell was mostly gone. The swimming pool was not working. The room wasn't loud, but the towel rack was comimg out of the wall and the tv didn't work. The toilet ran all night, too. The shower curtain was falling also.
This property has great potential, but next time we willl look elsewhere.
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酒店回复: Dear Carmen,Thank you for sharing your detailed feedback regarding your stay at Ozark Junction Mountain View by OYO. We sincerely apologize for the issues you encountered with the room and facilities. We appreciate your kind words about our service, and your comments will help us address these concerns to improve our guests’ experience.We hope you might consider giving us another opportunity in the future to provide a stay that meets your expectations.Warm regards,EvaOzark Junction Mountain View by OYO
就一个词：蟑螂。恶心。
没有冰箱、微波炉、垃圾袋、电话。房间不打扫（不倒垃圾），床不整理，毛巾也不干净。墙纸起毛起球，墙壁和墙纸上都有黑色霉菌
Wallpaper pealing, mold everywhere and toilet leaking. In fact we had to leave a day early because the seal on the toilet busted and water went everywhere. Fridge froze our drinks to the point of one of them exploded.
To start with the room we reserved was not available at checkin. We requested a king bed and a double bed. All that was available was 2 doubles. The website states handicap accessibility, also not available. The room did not have a working tv or fridge. I might have understood some things not being availabe except for the fact there were a total of 3 cars on the entire property. I don't know if any of those belonged to the staff. The room didnt look like it had been prepared for guests. the kleenex box was empty.There were no trash bags in the trash cans, and there wasn't even any soap in the bathroom Erica was very helpful and tried her best resolve issues.
Bed bugs
Got there at 10:30 was woke up 12:30 ate up with bed bugs no refund took another room no bed bugs I can tell.got back to sleep about to 2 AM.
This stay….. Sadly disappointing considering it was AN ******* booking. The place was in sad disrepair! Dirty , smelly and in need of many repairs. I took pictures by cannot upload them here. The desk staff was super friendly but the room was horrible.
Staff behind desk was not very helpful. There were bed bugs as well and when i stated my concern nothing was said just that i would have to contact ******* for a refund.
The shower had towels in it from the last people, diapers was in the trash can in the bathroom and the one bed had stuff on it mostly from the kid's pther than that the service was good.
Staff was friendly. After reading numerous sub par reviews, I was hesitant to stay here, but the price was right so I took a chance. The property needs work, but my room was clean and comfortable. Would stay here again.
Great service, not so great room.
The service was its saving grace. Our first non-smoking room was obviously smoked in, the second room was musty, so we stayed in the third room facing the highway. After the air ran the room was nice and cold and the smell was mostly gone. The swimming pool was not working. The room wasn't loud, but the towel rack was comimg out of the wall and the tv didn't work. The toilet ran all night, too. The shower curtain was falling also.
This property has great potential, but next time we willl look elsewhere.