酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Sutton. We are dismayed to read that you are unhappy with your stay due to the state of the outlet and that the television and shower were not to your liking. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,HannahRed Roof Management RediResponse Specialist
酒店回复: Dear Nicole,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Sutton. We are pleased to know you enjoyed the spaciousness and cleanliness of your room. We also appreciate your note about the lobby; we will look into the cleaning product scent. It's great to hear the location was convenient for the wedding you attended.We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof ManagementRediResponse Specialist
确实不是特别干净，但是房间很大，服务很热情，我很满意！
一开始我们的入住还算顺利，但附近几乎没什么地方可以步行前往。我们甚至得沿着高速公路走才能找到吃的。结果第二天下午就停电了，而且房东竟然还想让我们退房，我们当时根本没法去别的酒店。停电导致我们冰箱里将近20美元的食物都坏了，房东既没赔偿我们这笔损失，也没因为停电带来的种种不便给我们免费多住一天。我绝对不推荐任何人住这家酒店，哪怕预算非常紧张也不行。对了，房间抽屉里还全是雪茄烟草和一些绿色粉末状的东西，地板边缘也有很多碎屑垃圾。
因为某些原因，我需要延长住宿时间，酒店员工非常乐于助人。
Gtgyhh
还不算最差。客房服务只有你打电话到前台才会有人来。床边的插座完全坏了。淋浴间很旧。如果你想要便宜的话还可以。电视至少有15年的历史了。
他们给了我110房间，我一进去就闻到一股难闻的气味，所以我回到办公室要求换一间房。那个人告诉我没有空房了，我觉得他在撒谎，但他确实告诉我没有空房了。
婚礼过夜
为了参加婚礼，我们在这里住了一晚。我们的房间干净宽敞。大堂里有一股明显的清洁用品味，但我们并不介意。去婚礼场地非常方便。
难闻的气味。房间里的沙发令人作呕，又脏又黏。整个房间都黏糊糊的，贴着薄膜。窗户密封条上到处都是死虫子。
不得不独自把行李搬到二楼，没有任何人帮忙。这对老年人来说非常困难。我们已经71岁了。
我们住的是按摩浴缸套房，太脏了！！浴缸脏得不行，浴室的浴缸上还有血迹。以后再也不住这里了。