The hotel was okay the woman at the desk helped us out and was very nice. But starting at 5:00 a.m. in the morning there were people talking really loudly right in the area where my room was and as such I didn't sleep very well. The shower head in the shower was not adjustable and was at a very strange angle. I would say the mattress was terrible my impression it was very old and uncomfortable. Combination of bad mattress and noisy other guests left me wishing I had stayed someplace else. I might try again but I would be very sure where my room is located in advance I was near the lobby maybe that was why I was so noisy super early in the morning. I didn't eat breakfast so I can't comment.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
5.0分
其他
Very clean, and everything was in working order. Very nice to stay in such a well maintained facility.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
5.0分
其他
The staff was very friendly and helpful. I loved that they decorated the lobby and elevator. Definitely made my stay feel comfortable ☺️
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
4.0分
商务出差
The rooms were great, clean and comfortable.
The staff was very helpful and friendly.
Their breakfast was excellent with plenty of options.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
2.0分
家庭亲子
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The hotel is older and the pool is pretty gross. We had cold showers the first night so they moved our room and the water in the next room was just lukewarm. On the positive side the staff are very nice and friendly and the beds were comfortable.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
5.0分
其他
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The breakfast was an unexpected treat. Eggs, 3 types of meat, potatoes, biscuits and gravy, and giant muffins, along with the typical packaged fair. The room was ok, dated, but they allow pets for a nominal fee and it was super quiet. I would 100% stay again if passing that way.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
4.0分
其他
Comfortable Hotel
Nice hotel and great pool! The staff is very friendly and helpful!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
5.0分
其他
Clean and comfortable room, delicious breakfast, and friendly staff.We’ll be back!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
1.0分
商务出差
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Great Staff - but hotel smells awful
The hotel had an awful smell. The staff was nice, but the rooms were terrible and the smell was even worse. It was extremely difficult to sleep in that
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
1.0分
其他
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I made the reservation for two nights, but when plans changed, I called several days ahead and tried to cancel the reservation. The worker who answered the phone directed me to ******* where I was told the amount I had paid was nonrefundable. I had been led to believe that I didn't have to pay for the room until I was at Story City and had no notice the thing was nonrefundable. I hung up. This was a very unfortunate experience, but I can promise you I will never bother ******* with any further business and am telling all my friends to avoid ******* and the Comfort Inn in Story City, Iowa. I regret this development as we have stayed at the Comfort Inn several times a year for the past five years or so and have generally been pleased with the hotel.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City
The hotel was okay the woman at the desk helped us out and was very nice. But starting at 5:00 a.m. in the morning there were people talking really loudly right in the area where my room was and as such I didn't sleep very well. The shower head in the shower was not adjustable and was at a very strange angle. I would say the mattress was terrible my impression it was very old and uncomfortable. Combination of bad mattress and noisy other guests left me wishing I had stayed someplace else. I might try again but I would be very sure where my room is located in advance I was near the lobby maybe that was why I was so noisy super early in the morning. I didn't eat breakfast so I can't comment.
Very clean, and everything was in working order. Very nice to stay in such a well maintained facility.
The staff was very friendly and helpful. I loved that they decorated the lobby and elevator. Definitely made my stay feel comfortable ☺️
The rooms were great, clean and comfortable.
The staff was very helpful and friendly.
Their breakfast was excellent with plenty of options.
The hotel is older and the pool is pretty gross. We had cold showers the first night so they moved our room and the water in the next room was just lukewarm. On the positive side the staff are very nice and friendly and the beds were comfortable.
The breakfast was an unexpected treat. Eggs, 3 types of meat, potatoes, biscuits and gravy, and giant muffins, along with the typical packaged fair. The room was ok, dated, but they allow pets for a nominal fee and it was super quiet. I would 100% stay again if passing that way.
Comfortable Hotel
Nice hotel and great pool! The staff is very friendly and helpful!
Clean and comfortable room, delicious breakfast, and friendly staff.We’ll be back!
Great Staff - but hotel smells awful
The hotel had an awful smell. The staff was nice, but the rooms were terrible and the smell was even worse. It was extremely difficult to sleep in that
I made the reservation for two nights, but when plans changed, I called several days ahead and tried to cancel the reservation. The worker who answered the phone directed me to ******* where I was told the amount I had paid was nonrefundable. I had been led to believe that I didn't have to pay for the room until I was at Story City and had no notice the thing was nonrefundable. I hung up. This was a very unfortunate experience, but I can promise you I will never bother ******* with any further business and am telling all my friends to avoid ******* and the Comfort Inn in Story City, Iowa. I regret this development as we have stayed at the Comfort Inn several times a year for the past five years or so and have generally been pleased with the hotel.