酒店回复: Hi Eliana,Thank you for taking the time to share your experience. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We are currently reviewing the accuracy of the online photos and will work to ensure they reflect the current condition of the property. Cleanliness and comfort are priorities for us, and we have addressed your comments with our housekeeping team to improve our standards moving forward. We’re committed to making things right and would welcome the opportunity to provide you with a better stay in the future.

酒店回复: Hi Danielle,Thank you for taking the time to share your thoughts with us. We understand how important it is for our guests to feel comfortable in all areas of the hotel. Our housekeeping and maintenance teams are already reviewing the conditions of the carpets and shared spaces, and steps are being taken to improve air quality throughout the corridors. We’re also committed to making our property as accessible as possible and are actively evaluating solutions that better support guests with reduced mobility. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.

酒店回复: Hi Sarah, Thank you for sharing your feedback. We are sorry to hear that your room did not meet your expectations, as all of our properties are 100% renovated to ensure a fresh and comfortable stay. We always encourage guests to notify the front desk during their visit if any issues arise, as our team is happy to offer immediate solutions and provide alternative options to make the stay more enjoyable. We appreciate your comments about the breakfast and hope that despite the concerns, you were able to enjoy some aspects of your visit.

酒店回复: Hi Kevin,Thank you for your feedback. We're glad to hear that you found the breakfast service friendly and competent — our team works hard to provide a welcoming start to your day. We understand the importance of having a fully equipped room and will review your concern regarding the missing shower curtain with our housekeeping team to ensure it doesn’t happen again. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

酒店回复: Hi Marie, Thank you for taking the time to share your feedback. We sincerely regret that the cleanliness of the carpet and entrance did not meet your expectations during your visit. Our team follows strict cleaning and maintenance standards, and while occasional lapses may occur due to high guest traffic or weather conditions, we make every effort to address them promptly. Your comments have been noted and shared with the relevant department to ensure our public areas consistently reflect the high standards we strive to maintain.

酒店回复: Thank you for sharing your experience. We’re thrilled to hear that everything was perfect during your stay. It’s always wonderful to know that our efforts to provide comfort, cleanliness, and excellent service made a positive impression. Feedback like yours inspires our team to continue delivering an exceptional experience for every guest. We appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to welcome you back in the future for another great experience!

酒店回复: Hello Jane,Thank you for your positive feedback about the cleanliness and location of the room. We're glad to hear that you enjoyed a peaceful stay and found it convenient for your activities. Your comments are valued, and we hope to welcome you back in the future for another enjoyable experience.

酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found your room clean and appreciated the variety of breakfast options we offer, from fresh waffles and yogurt to eggs and sausages. It’s also great to know that our convenient location near the shopping mall and our value made your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you back for another comfortable and satisfying stay.