It was not the renovated room pictured on the website. It was old and stinky. The bedding did not look like clean sheets.
2.0分
其他
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Vincent was really helpful. I had to book the room for an additional day and he made sure I didn't have to switch rooms. Other than that, it's a pretty run down hotel in a pretty run down area. Also don't park in the lot across the street or they'll give you a parking ticket (learned that the hard way).
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酒店回复: I am sorry you received a ticket. Can you please let me know if you told the front desk about the ticket? If you did, did they get it taken care of? If you didn't, Please let me know the ticket information so I can try to get it taken of.
5.0分
其他
Staff was nice. Clean room and quiet. Shower was actually better than most hotels. Easy walking to where I needed to be.
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酒店回复: Thank you for taking the time to leave us know about your recent stay. We are glad you enjoyed your stay. We hope to see you in the future.
4.0分
其他
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I understand that the property is under renovation so it didn't come off as that appealing to look at but it was clean and everything worked I was comfortable staying there
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酒店回复: thank you for letting us know what you thought about your stay with us. We hope you come back again in the future. Have a great week.
3.0分
家庭亲子
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The gbs took me to the front of the building and the building when I finally found it looked dark, not operational. I understand it's under construction, however the rooms were very unclean. The bedding was clean yes but once you looked at the walls , carpet ECT there were blood stains. It also smelled so bad I had to go out and buy air freshener heck I left it there for the next person. It was a very quiet place which was nice but my door lock didn't work. I had to put items in front of the door at night and the people that I assume live there as tenants made me and my daughter feel very unsafe. I booked it for 2 nights but only stayed the one. The only upside was the very kind staff.
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酒店回复: We are sorry you had trouble finding our hotel. I am sorry you felt unsafe. I will forward the trouble with the lock to the appropriate people if it hasn't already been taken care of. We definitely appreciate your feedback. Thank you and have a wonderful day.
2.0分
家庭亲子
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Only stayed one night and arrived late to find that sheets hadn't been changed. Both beds had hairs on the bottom sheets. One bed had the sheet on top of the thin comforter. The next morning after showering, opened the folded towel and it was disgusting. It looked like someone used it to clean. Excessive dirt on it and fresh blood. There was dirt along the wall where the bed was. Appeared to be blood stains on bathroom wall. Very dim light in bathroom and the light had automatic fan that was extremely loud.
There is about a 2" gap under the door that left light in and extra noisy. We woke up at least 5 times throughout the night from people getting back to their room. The last time being 4:20am. Also excessive noise from highway.
If there was anything positive, it was the lobby appeared to be clean although no furniture to sit and no breakfast.
I did tell them about the room condition when we checked out and nothing was done as far as a refund.
Parking is across the street which is more like an alley. There's a ramp to access it. We did see a lot of people walking through the lot as it is a normal shortcut in town. Overhead lights but no security
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酒店回复: We are sorry that your stay didn't meet your expectations. The issues you mentioned will be looked into and addressed by the appropriate people.
3.0分
其他
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Beds need to be a few inches lower to the ground and staff needs an attitude check. No free early check in not even by a few minutes. No longer serving breakfast but still charging the same higher prices. They would do better to bring back breakfast and give their staff an attitude check.
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酒店回复: Thank you for your feedback. I am sorry your stay didn't meet your expectations.
2.0分
情侣出游
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When checking in they couldn’t find my already paid reservation then was told there wasn’t even a room available then told I would have to pay a additional $70 for a different room because the room i booked and paid for was sold out? Then they finally gave me a different room and i went to the room finally to ho to ned and i walked in and it wS dark i kicked my shies off and walked towards the bathroom where i walked into a soaked carpet by the bathroom were i noticed the toilet was completely empty and when i turned around to look at the room there was 2 toilets in boxes on the floor in the room!!! I need to say I have cancer and have a tumor on the bottom of my foot that i walked right into the soaking wet carpet with my guess the toilet water all over my foot! So inwas sent to another room and that room was never cleaned or made up. No bedding at all. Dirty bathroom with last guests garbage all over it so once again had to walk to another room all while walking in a badvfoot with a tumor on it thats now all wet so they gave me another room that was a upgrade but not for free they just didn’t up charge me!! But after 2 days they did so i had to downgrade my room and move all my stuff again. I had a personal issue that i had no choice but to stay at the hotel for a week and was never once given my money back or even a apology. I have been sick since then my guess from shatever i walked in the first night with a open tumor on my foot. And still nothing has been reimbursed.
1.0分
情侣出游
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The room said free breakfast. There was no breakfast. Water on sink didn't work. No exhaust fan in bathroom. Tv was so snowy you couldn't watch.i should be compsated fot my room
I should get a full refund.
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酒店回复: We are sorry your stay didn't meet your expectations. I will look into these issues and direct them to the appropriate people to be reviewed.
2.0分
商务出差
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Staff was excellent. Understand the hotel is being renovated and the room I stayed in supposedly was renovated. The bedding, mattress and rug were new and excellent but the rest of the furniture and bathroom was very outdated. The AC work great but was very noisy. The bathroom fan sounded like a jet engine so I had to take a shower in the dark. Lastly there was a clicking sounds that occurred randomly and often (maybe 10 times/hr...all night) No idea where the noise was coming from, but it sound like an electrical short behind the bed....or somebody crumbly a plastic bottle. Very annoying.
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酒店回复: We are sorry you didn't have a wonderful stay. We are glad you liked our staff. The issues mentioned will be looked into.
It was not the renovated room pictured on the website. It was old and stinky. The bedding did not look like clean sheets.
Vincent was really helpful. I had to book the room for an additional day and he made sure I didn't have to switch rooms. Other than that, it's a pretty run down hotel in a pretty run down area. Also don't park in the lot across the street or they'll give you a parking ticket (learned that the hard way).
Staff was nice. Clean room and quiet. Shower was actually better than most hotels. Easy walking to where I needed to be.
I understand that the property is under renovation so it didn't come off as that appealing to look at but it was clean and everything worked I was comfortable staying there
The gbs took me to the front of the building and the building when I finally found it looked dark, not operational. I understand it's under construction, however the rooms were very unclean. The bedding was clean yes but once you looked at the walls , carpet ECT there were blood stains. It also smelled so bad I had to go out and buy air freshener heck I left it there for the next person. It was a very quiet place which was nice but my door lock didn't work. I had to put items in front of the door at night and the people that I assume live there as tenants made me and my daughter feel very unsafe. I booked it for 2 nights but only stayed the one. The only upside was the very kind staff.
Only stayed one night and arrived late to find that sheets hadn't been changed. Both beds had hairs on the bottom sheets. One bed had the sheet on top of the thin comforter. The next morning after showering, opened the folded towel and it was disgusting. It looked like someone used it to clean. Excessive dirt on it and fresh blood. There was dirt along the wall where the bed was. Appeared to be blood stains on bathroom wall. Very dim light in bathroom and the light had automatic fan that was extremely loud.
There is about a 2" gap under the door that left light in and extra noisy. We woke up at least 5 times throughout the night from people getting back to their room. The last time being 4:20am. Also excessive noise from highway.
If there was anything positive, it was the lobby appeared to be clean although no furniture to sit and no breakfast.
I did tell them about the room condition when we checked out and nothing was done as far as a refund.
Parking is across the street which is more like an alley. There's a ramp to access it. We did see a lot of people walking through the lot as it is a normal shortcut in town. Overhead lights but no security
Beds need to be a few inches lower to the ground and staff needs an attitude check. No free early check in not even by a few minutes. No longer serving breakfast but still charging the same higher prices. They would do better to bring back breakfast and give their staff an attitude check.
When checking in they couldn’t find my already paid reservation then was told there wasn’t even a room available then told I would have to pay a additional $70 for a different room because the room i booked and paid for was sold out? Then they finally gave me a different room and i went to the room finally to ho to ned and i walked in and it wS dark i kicked my shies off and walked towards the bathroom where i walked into a soaked carpet by the bathroom were i noticed the toilet was completely empty and when i turned around to look at the room there was 2 toilets in boxes on the floor in the room!!! I need to say I have cancer and have a tumor on the bottom of my foot that i walked right into the soaking wet carpet with my guess the toilet water all over my foot! So inwas sent to another room and that room was never cleaned or made up. No bedding at all. Dirty bathroom with last guests garbage all over it so once again had to walk to another room all while walking in a badvfoot with a tumor on it thats now all wet so they gave me another room that was a upgrade but not for free they just didn’t up charge me!! But after 2 days they did so i had to downgrade my room and move all my stuff again. I had a personal issue that i had no choice but to stay at the hotel for a week and was never once given my money back or even a apology. I have been sick since then my guess from shatever i walked in the first night with a open tumor on my foot. And still nothing has been reimbursed.
The room said free breakfast. There was no breakfast. Water on sink didn't work. No exhaust fan in bathroom. Tv was so snowy you couldn't watch.i should be compsated fot my room
I should get a full refund.
Staff was excellent. Understand the hotel is being renovated and the room I stayed in supposedly was renovated. The bedding, mattress and rug were new and excellent but the rest of the furniture and bathroom was very outdated. The AC work great but was very noisy. The bathroom fan sounded like a jet engine so I had to take a shower in the dark. Lastly there was a clicking sounds that occurred randomly and often (maybe 10 times/hr...all night) No idea where the noise was coming from, but it sound like an electrical short behind the bed....or somebody crumbly a plastic bottle. Very annoying.