Staff was great although they left the property for lunch and no one was there when we were trying to check in at the desk. Noel, Vincent, Autumn, and the gentlemen who helped with the TV were very kind and hospitable. The facility itself is not new and has undergone soft renovations with paint and flooring over the years. The service was better than years past when we have stayed there, and glad that breakfast in the English Room is back when it was discontinued during the pandemic. This was our first stay since 2022.
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酒店回复: We are sorry there wasn't anyone at the desk when you were trying to check in. We will look into that situation. We are however very glad that you liked our staff. We hope you come back to see us again in the future.
4.0分
家庭亲子
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Good place to spend a night if you are in pottsville area. The staff is very helpful, pleasant, and friendly. Making up for the mildly over priced room and the lack luster continental breakfast.
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酒店回复: We are very glad you liked our staff. We are sorry the breakfast did not meet your expectations. We are looking into different menu options.
3.0分
家庭亲子
Heatwr was broken and shower made and horrendous squealing sound the entire time it was being used
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酒店回复: Thank you for letting us know about the issues you came across. We will definitely be looking into those issues and having them dealt with appropriately.
4.0分
其他
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Construction makes it hard to evaluate. Handicap access was rough on person with mobility aids. Lobby is great. Staff were welcoming and helpful. Interior walls and carpet are VERY worn. Lots of patching. A coat of paint and go back to hard floors would do a lot to spruce it up. It is only place in Pottsville. Could be worth investment.
5.0分
其他
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The room was very clean and the bed was so comfy! I love that there was NO carpet, but a laminate type floor! Cross street parking and no issues, the street really isn’t busy and there’s a crosswalk. Very, very kind and helpful staff! If I had one suggestion, it would be to possibly put some handrails in the tub. I have ankle and knee issues so that would be helpful, definitely NOT a deal breaker! Looking forward to our yearly visit next August! Will want to stay here again!
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酒店回复: Thank you for taking the time to leave a review of your recent stay. It makes us very happy that you enjoyed your stay. I will also pass on your suggestion.
4.0分
情侣出游
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Even though the hotel is under renovations, it was very clean. Housekeeping did a great job. The staff was very friendly. The only downside we found was with the breakfast. They would only fill a few pieces of eggs and sausage at a time. If you said they needed more, it would take approximately 15 minutes to get more. The breakfast attendant was VERY friendly and helpful though
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酒店回复: We appreciate you telling us about your stay. I will let housekeeping know about your comments. Unfortunately, our breakfast person is on the new side.
3.0分
其他
It was not the renovated room pictured on the website. It was old and stinky. The bedding did not look like clean sheets.
2.0分
其他
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Vincent was really helpful. I had to book the room for an additional day and he made sure I didn't have to switch rooms. Other than that, it's a pretty run down hotel in a pretty run down area. Also don't park in the lot across the street or they'll give you a parking ticket (learned that the hard way).
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酒店回复: I am sorry you received a ticket. Can you please let me know if you told the front desk about the ticket? If you did, did they get it taken care of? If you didn't, Please let me know the ticket information so I can try to get it taken of.
5.0分
其他
Staff was nice. Clean room and quiet. Shower was actually better than most hotels. Easy walking to where I needed to be.
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酒店回复: Thank you for taking the time to leave us know about your recent stay. We are glad you enjoyed your stay. We hope to see you in the future.
4.0分
其他
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I understand that the property is under renovation so it didn't come off as that appealing to look at but it was clean and everything worked I was comfortable staying there
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酒店回复: thank you for letting us know what you thought about your stay with us. We hope you come back again in the future. Have a great week.
Staff was great although they left the property for lunch and no one was there when we were trying to check in at the desk. Noel, Vincent, Autumn, and the gentlemen who helped with the TV were very kind and hospitable. The facility itself is not new and has undergone soft renovations with paint and flooring over the years. The service was better than years past when we have stayed there, and glad that breakfast in the English Room is back when it was discontinued during the pandemic. This was our first stay since 2022.
Good place to spend a night if you are in pottsville area. The staff is very helpful, pleasant, and friendly. Making up for the mildly over priced room and the lack luster continental breakfast.
Heatwr was broken and shower made and horrendous squealing sound the entire time it was being used
Construction makes it hard to evaluate. Handicap access was rough on person with mobility aids. Lobby is great. Staff were welcoming and helpful. Interior walls and carpet are VERY worn. Lots of patching. A coat of paint and go back to hard floors would do a lot to spruce it up. It is only place in Pottsville. Could be worth investment.
The room was very clean and the bed was so comfy! I love that there was NO carpet, but a laminate type floor! Cross street parking and no issues, the street really isn’t busy and there’s a crosswalk. Very, very kind and helpful staff! If I had one suggestion, it would be to possibly put some handrails in the tub. I have ankle and knee issues so that would be helpful, definitely NOT a deal breaker! Looking forward to our yearly visit next August! Will want to stay here again!
Even though the hotel is under renovations, it was very clean. Housekeeping did a great job. The staff was very friendly. The only downside we found was with the breakfast. They would only fill a few pieces of eggs and sausage at a time. If you said they needed more, it would take approximately 15 minutes to get more. The breakfast attendant was VERY friendly and helpful though
It was not the renovated room pictured on the website. It was old and stinky. The bedding did not look like clean sheets.
Vincent was really helpful. I had to book the room for an additional day and he made sure I didn't have to switch rooms. Other than that, it's a pretty run down hotel in a pretty run down area. Also don't park in the lot across the street or they'll give you a parking ticket (learned that the hard way).
Staff was nice. Clean room and quiet. Shower was actually better than most hotels. Easy walking to where I needed to be.
I understand that the property is under renovation so it didn't come off as that appealing to look at but it was clean and everything worked I was comfortable staying there