It was awful; the room smelled terrible and when another guest complained, nothing was done.
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酒店回复: Hello Nell,Thank you for sharing your experience. We take feedback seriously and will use your comments to improve our guest services. We are committed to providing a pleasant environment for all our guests, and your insights help us in that effort. We appreciate you bringing this to our attention and hope you will consider giving us another chance in the future.
4.0分
其他
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Simple hotel w/good value
Very affordable and walking distance to the concerts at Warner Winery. The hotel is simple but clean, comfy bed. Thats what matters. The clerk who checked me in was very pleasant. Simple breakfast (bagle or cereal) was included. Id stay here again.
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酒店回复: Hello Daryl,Thank you for your feedback! We're glad to hear you enjoyed the convenient location, clean accommodations, and friendly service during your stay. It's great that you found our breakfast options to your liking as well. We appreciate your positive remarks and look forward to welcoming you back on your next visit!
2.0分
其他
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Economy: It is what it Is
If you're on a budget and looking to hang your hat in a quasi-functional room that smells like an odd herbal extract (ginseng we think), look no further. Beds actually worked, unlike the fridge. Had a concert to attend at the vineyard so we got comfortably lit which helped us to crash without much concern.
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酒店回复: Hello Benjamin,Thank you for sharing your experience. We're glad you found the beds comfortable for your stay and that you enjoyed your time at the concert. We appreciate your feedback regarding the room amenities, as it helps us understand where we can improve. Your comments about the room's scent are noted. We hope your next visit offers an even better experience and that you'll find everything to your satisfaction.
1.0分
其他
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Don't stay here
We did not stay here. Arrived and asked about the cleanliness of room. Manager (who had extremely bad body odor) replied that it was clean enough for him, but everyone is different. So I asked to see the room before checking in. The card would not open the door, the hallway reeked and the stairwell was too narrow for our cooler. I asked fir a first floor room abd after being told no other rooms, he finally took me to see a 1st floor room. It sermed acceptable and I thanked him. But he was incredibly rude, telling me I was weird for wanting to see the room first and would not get my money back if I refused to stay. I said inspecting a room first was standard in the US. He became agitated, telling me he had been here 25 years and traveled to 49 countries. I replied I was born here and have traveled to well over 100 countries and all 50 states. I stepped out to tell my significsnt other that there was a room. But the manager was very rude to me. He followed me back to the desk and told the man to stop treatimg me poorly. The manager became more irate. So I decided we would just continue our journey. Manager then insisted I would not get my money. I had not given him my credit card. He said it was their policy to charge the booking card at 6 pm. I protested as the online booking said I would not be chargef until I actually checked in.. He got nastier, yelled to get off his property. As we exited the building, he called us "motherf*ckers" followed us out. Unsafe
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We take guest feedback seriously, and it's concerning to hear about the interactions you had with our staff. Cleanliness and customer service are crucial to a pleasant stay, and we regret that your experience did not reflect our standards. Your safety is paramount, and we will be reviewing your feedback with the appropriate management to ensure a better environment for future guests. Thank you for taking the time to provide your insights.
3.0分
其他
Old and needs updated, fridge seal was falling off, room a little dirty. Staff was super friendly.
Just needs some updating
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酒店回复: Hello Brandon, Thank you for your feedback. We appreciate your comments regarding the condition of your room and are glad to hear that our staff made a positive impression on you. Rest assured, we are continuously evaluating our facilities and will take your suggestions into consideration for future improvements. Your input is valuable as it helps us enhance our guests' experiences. We hope to welcome you back again soon for a better stay.
3.0分
情侣出游
We just came to sleep. This is really all it is worth. Tv didn’t work. We only were there literally to sleep. The office lady was very very sweet!
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酒店回复: Hello Marsha,Thank you for sharing your experience with us. We're glad to hear that our staff made a positive impression during your stay. We appreciate your feedback regarding the TV and will certainly note your comments for future improvement. We aim to provide a satisfactory experience for all guests, and your insights help us in that pursuit. Thank you for staying with us, and we hope for the opportunity to welcome you back in the future.
2.0分
其他
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Lobby was NOT inviting, if it wasn’t so late at night I would have found some other place . Door to room was open when we got upstairs. Condition of room horrible!! Room wall heat/AC grille was dirty , unit needed servicing. Two people in room, two small bath towels , two hand towels, two washcloths, ALL dingy and stained!! Pillows 3 small and thin. Booked two night stay,Checked out in the morning !!!!
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate your input regarding the lobby and room conditions. Every comment helps us understand areas for improvement, and we take guest comfort very seriously. Your concerns regarding the cleanliness and amenities have been noted. We hope you had a safe journey and wish you the best for your future travels.
1.0分
家庭亲子
Disgusting stayed for 10 mins didn’t get a refund for the 2 stays. Really dirty and bad odor.
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酒店回复: Hello Julian,Thank you for sharing your feedback. We are committed to maintaining high standards of cleanliness and comfort for all our guests. Your comments will be reviewed with our team to ensure ongoing improvements in our services. We appreciate you bringing these concerns to our attention and hope you find more suitable accommodations in the future.
5.0分
其他
I always enjoy my stay here. For the price you can’t beat it. It’s very well centrally located for all the surrounding activities between pawpaw and Kalamazoo.
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酒店回复: Hello Nathan,Thank you for your feedback! We’re delighted to hear that you enjoy your stays with us and appreciate our convenient location. It's always our goal to provide a great experience at a great value. We look forward to welcoming you back on your next visit to the area, where you can continue to explore all that Paw Paw and Kalamazoo have to offer.
1.0分
其他
Awful
This hotel needs razed. We turned around and left without even asking for a refund. Don't waste your time. Stay in Kalamazoo and uber to Paw Paw.
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酒店回复: Hello Nicole, Thank you for sharing your feedback. We regret that your experience did not meet your expectations and understand how disappointing this must have been for you. Your comments are important, and we will make sure they are reviewed with the appropriate team. We hope you consider giving us another chance in the future.
It was awful; the room smelled terrible and when another guest complained, nothing was done.
Simple hotel w/good value
Very affordable and walking distance to the concerts at Warner Winery. The hotel is simple but clean, comfy bed. Thats what matters. The clerk who checked me in was very pleasant. Simple breakfast (bagle or cereal) was included. Id stay here again.
Economy: It is what it Is
If you're on a budget and looking to hang your hat in a quasi-functional room that smells like an odd herbal extract (ginseng we think), look no further. Beds actually worked, unlike the fridge. Had a concert to attend at the vineyard so we got comfortably lit which helped us to crash without much concern.
Don't stay here
We did not stay here. Arrived and asked about the cleanliness of room. Manager (who had extremely bad body odor) replied that it was clean enough for him, but everyone is different. So I asked to see the room before checking in. The card would not open the door, the hallway reeked and the stairwell was too narrow for our cooler. I asked fir a first floor room abd after being told no other rooms, he finally took me to see a 1st floor room. It sermed acceptable and I thanked him. But he was incredibly rude, telling me I was weird for wanting to see the room first and would not get my money back if I refused to stay. I said inspecting a room first was standard in the US. He became agitated, telling me he had been here 25 years and traveled to 49 countries. I replied I was born here and have traveled to well over 100 countries and all 50 states. I stepped out to tell my significsnt other that there was a room. But the manager was very rude to me. He followed me back to the desk and told the man to stop treatimg me poorly. The manager became more irate. So I decided we would just continue our journey. Manager then insisted I would not get my money. I had not given him my credit card. He said it was their policy to charge the booking card at 6 pm. I protested as the online booking said I would not be chargef until I actually checked in.. He got nastier, yelled to get off his property. As we exited the building, he called us "motherf*ckers" followed us out. Unsafe
Old and needs updated, fridge seal was falling off, room a little dirty. Staff was super friendly.
Just needs some updating
We just came to sleep. This is really all it is worth. Tv didn’t work. We only were there literally to sleep. The office lady was very very sweet!
Lobby was NOT inviting, if it wasn’t so late at night I would have found some other place . Door to room was open when we got upstairs. Condition of room horrible!! Room wall heat/AC grille was dirty , unit needed servicing. Two people in room, two small bath towels , two hand towels, two washcloths, ALL dingy and stained!! Pillows 3 small and thin. Booked two night stay,Checked out in the morning !!!!
Disgusting stayed for 10 mins didn’t get a refund for the 2 stays. Really dirty and bad odor.
I always enjoy my stay here. For the price you can’t beat it. It’s very well centrally located for all the surrounding activities between pawpaw and Kalamazoo.
Awful
This hotel needs razed. We turned around and left without even asking for a refund. Don't waste your time. Stay in Kalamazoo and uber to Paw Paw.