酒店回复: Dear Guest,I am truly sorry to hear about the unpleasant smell in your room and the issue with the hair dryer. This is certainly not the experience we want for our guests, and we understand your concerns. We appreciate you leaving a note about the hair dryer, and we will address both the smell and the safety concern with our team immediately. Thank you for bringing this to our attention, and we hope to provide a much better experience if you choose to stay with us again.
2.0分
家庭亲子
原文
翻译提供方：Google
特大床被放在一个吱吱作响的手工床架上。真是荒唐。床几乎塞不进房间。房间条件如此，价格也太高了。
展开
酒店回复: Dear Guest,I am truly sorry to hear that you were disappointed with the bed and the overall room experience. We understand how important comfort is, and we regret the issues with the bed frame and the pricing. Your feedback is valuable, and we will share it with our team to address these concerns and make improvements. We hope to have the opportunity to provide you with a better experience in the future.
1.0分
情侣出游
原文
翻译提供方：Google
房间很脏，我们房间的锁坏了。浴室也很脏，看起来好像没打扫过。床单上到处都是污渍。
展开
酒店回复: Dear Guest,We apologise for the issues you experienced with cleanliness and room maintenance. This is not the standard we strive for, and we will take immediate action to address these concerns. Thank you for your feedback, and we hope to offer a better experience in the future.
1.0分
家庭亲子
原文
翻译提供方：Google
那里真是又潮又潮湿，还有一股樟脑丸的臭味。我们预订的第一天就退房了，还取消了剩下的行程。
展开
酒店回复: Dear Guest,I am truly sorry to hear about your experience. The dampness, moisture, and mothball odor are not acceptable, and we completely understand your decision to leave early. We will share your feedback with the team to address these issues and ensure a more comfortable environment for future guests. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience.
1.0分
家庭亲子
展开
1st room door was ajar with tools in it upon arrival. 2nd room had black mold in the bathroom and no hot water. Breakfast room was unattended with all the tables dirty and some trash.
展开
酒店回复: Dear Kathleen,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you faced during your stay, including the condition of your rooms and the breakfast area. Your feedback is valuable in helping us improve our services and ensure a better experience for our guests in the future.
2.0分
其他
展开
The first room I was assigned smelled of strong cigarette smoke.Therefore, I requested to change rooms.However, the second room, the floor was filthy.The bathroom was filthy.I pulled out my lysol wipes and spray to wipe everything down and use my own pillow. I should be fined and ashamed.
展开
酒店回复: Dear Robin,Thank you for sharing your experience. It's concerning to hear about the issues you faced with the first room and the cleanliness in the second room. We understand how important a clean and comfortable environment is, and we sincerely apologize for not meeting your expectations. Your feedback is valuable and will be addressed to improve our services.
3.0分
其他
Old and out dated. Great for budget. Although it was completely overpriced. I would have paid $40 more for an updated place.
展开
酒店回复: Dear Angela,Thank you for sharing your thoughts. We understand the importance of having a comfortable and modern experience, and we're sorry to hear that you felt the accommodations did not meet your expectations. Your feedback is valuable, and we will take it into consideration for future improvements.
4.0分
其他
Good value
The bed was comfortable and the staff was friendly and helpful. A bit out dated, but very clean.
展开
酒店回复: Dear Kenneth,Thank you for your positive feedback! We're glad to hear you found the bed comfortable and the staff friendly and helpful. We appreciate your comments about cleanliness and will take note of the feedback regarding updates. Your satisfaction means a lot to us!
喜欢床和被子很柔软舒服，房间宽敞整洁，很安静的
环境
说实话，这酒店很棒，有一个漂亮的泳池，服务也很亲切，我会再来的。
我们的房间闻起来很难闻！就像陈年霉味一样。这味道究竟是怎么来的，真让人担心。另外，吹风机背面的通风口盖不见了。这样吹干头发很危险。我留了张纸条，说是吹风机的问题。
特大床被放在一个吱吱作响的手工床架上。真是荒唐。床几乎塞不进房间。房间条件如此，价格也太高了。
房间很脏，我们房间的锁坏了。浴室也很脏，看起来好像没打扫过。床单上到处都是污渍。
那里真是又潮又潮湿，还有一股樟脑丸的臭味。我们预订的第一天就退房了，还取消了剩下的行程。
1st room door was ajar with tools in it upon arrival. 2nd room had black mold in the bathroom and no hot water. Breakfast room was unattended with all the tables dirty and some trash.
The first room I was assigned smelled of strong cigarette smoke.Therefore, I requested to change rooms.However, the second room, the floor was filthy.The bathroom was filthy.I pulled out my lysol wipes and spray to wipe everything down and use my own pillow. I should be fined and ashamed.
Old and out dated. Great for budget. Although it was completely overpriced. I would have paid $40 more for an updated place.
Good value
The bed was comfortable and the staff was friendly and helpful. A bit out dated, but very clean.