酒店回复: Hello Roger,We're glad to hear you found our hotel nice and clean during your stay. Being situated along the road has its advantages for easy access, although we understand it may require a short drive for dinners. Thank you for sharing your feedback with us.
酒店回复: Hello Kirk, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment
5.0分
其他
原文
翻译提供方：Google
很干净
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酒店回复: Hello Miguel,Nos alegra saber que encontró nuestra hotel muy limpia. Mantenemos altos estándares de limpieza para la comodidad de nuestros huéspedes. ¡Esperamos tener el placer de recibirle de nuevo en el futuro!
5.0分
其他
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This hotel was recently converted to a Best Western. It is in a location convenient to Massena and St. Lawrence river attractions and not too far from Potsdam colleges. The proprietor was attentive to our needs even though it was a busy time for them with a pro fishing derby taking place nearby.
5.0分
商务出差
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Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet
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酒店回复: Thanks Bradley! We are always happy to have you and we appreciate your review.
5.0分
家庭亲子
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Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
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酒店回复: Hello Mark,We are pleased to hear that you found the check-in process smooth and enjoyed the cleanliness of your room. It's great that you appreciated the new mattresses. Our convenient location near various stores and the Canadian border aims to provide easy access to everything you might need during your stay. Thank you for sharing your feedback with us.
5.0分
其他
Great place to stay
The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
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酒店回复: Hello Melissia,We're delighted to hear that you found our hotel to be clean and our staff accommodating. It's wonderful that you were able to enjoy a quiet and pleasant stay with us. Should you have any feedback or require further assistance, please do not hesitate to reach out to our management team.
4.0分
其他
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The rooms were very clean, and the staff was friendly. Checking in and checking out was easy.
It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.
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酒店回复: Hello Naza, Thank you for sharing your positive feedback on our clean rooms and friendly staff. We regret the noise and ventilation issues you experienced during your stay. We appreciate your insights and will address them with the relevant teams for enhancements. We hope you'll consider staying with us again in the future.
3.0分
其他
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Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
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酒店回复: Hello Kathi,We are pleased to hear that you found your room clean. We value your feedback regarding the property and the breakfast availability. Please reach out to our management team directly so they can address your concerns appropriately. Your comments will help us improve the guest experience moving forward.
4.0分
商务出差
It’s Quiet and the price is reasonable for the rooms
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酒店回复: Hello Michael, We're glad to hear you appreciated our quiet ambiance and found our room rates reasonable. Your feedback is valuable to us, as we strive to provide a peaceful and affordable stay for all our guests. Should you have any further comments or suggestions, please feel free to reach out.
漂亮又干净，，，，，不错的地方，只是有点偏僻，但位于路边，所以不用绕路。除了晚餐。
广告上的早餐......没有早餐......即使在前台服务员尝试修复后，遥控器也无法使用......不是最干净的......
很干净
This hotel was recently converted to a Best Western. It is in a location convenient to Massena and St. Lawrence river attractions and not too far from Potsdam colleges. The proprietor was attentive to our needs even though it was a busy time for them with a pro fishing derby taking place nearby.
Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet
Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Great place to stay
The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
The rooms were very clean, and the staff was friendly. Checking in and checking out was easy.
It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.
Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
It’s Quiet and the price is reasonable for the rooms