The place is clean inside but couple of years ago was better..The most scary and worrying issue is that no even first aid , if there is anybody wounded or needs help , unfortunately, he ll find no help ….Though five years ago ,there used to be a nurse on duty till very late at night … No variety of food ,, most of the food is tasteless… Suddenly, I find soft drinks added on my room number , I had to fight to be cancelled.. The Place deteriorated to the extreme…Even the efficient doctors and nurses left…. Don’t recommend Radium Palace…as a healthy useful Spa or Wellness… Using the lift is a very big issue ,as one of the lifts wasn’t working and till we left it hasn’t been repaired.. The place should make some ramps to facilitate the movement of the elders ,wheelchairs,crutches etc…this has to be highly considered… More care and attention is needed to that lovely place..
1.0分
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Everything was of poor quality since before my arrival. Communication was very poor, complicated , it took me 5emails, 3 phone calls and chats in WhatsApp to get few appointments booked! The hotel itself is very old, no AC on all floors except for the fifth floor. The ACs on the fifth floor are old and barely working. I was charged different price for the same coffee, lady at the bar seems to never smile, always grumpy. Some staff are nice and helpful , but some are very rude and shouldn’t work in hospitality field as they are clearly hating their job and the people in general. Such is the lady at the restaurant who refused to provide me with cutleries and didn’t care to prepare the table for the breakfast because I had no “card”. I told her I have breakfast paid and will bring you the card after the breakfast since I had no much time left before my next treatment (I didn’t get the card for breakfast at the reception during check in). She didn’t care to check the guest list or do anything to resolve the incident, which is her job. But what really surprised me is the rudeness of Mrs Monica at the basement level who is working with patients and is supposed to help them , not being rude the way she is. She doesn’t know what politeness and good customer service mean. Aggressive, she showed me out because I didn’t speak Czech language and she couldn’t understand me!!!! And when I asked her where is the “koupel” which is a Czech word, she still showed me out and didn’t care to help / understand me. This is not just a hotel, this is a rehabilitation center , which needs to provide an extra care for the patients. Instead, they never seem to surprise with the worst service and bad manners. Also, the location for the treatments are marked differently from those on the rooms, which is very confusing since I don’t speak Czech. Careless receptionist said no one had any issues with it before and smiled at me sarcastically, thanks for helping 👍🏻😂 Renting a room on Airbnb will be definitely a much more pleasant experience. Objectively, the worst experience and wasted time and money.
3.0分
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We live nearby, across the border in Germany - and were curious to experience this hotel, which is one of the largest hotels offering spa treatments etc. in this historical 'spa triangle' of north-western Czech republic. We chose one of the higher-end rooms since we heard that this would mean having your meals in a special smaller, higher-quality restaurant (the 'blue saloon'). The room was huge - very clean and comfortable - although it didn't have a shower (?!), which we found strange, given that the facility had a major overhaul not so long ago. As some other reviews suggested, the impression we had was of a 'sanatorium-hotel' - i.e. the majority of guests staying there at the time were there for the various treatments and to avail of the famous (but medically unproven) 'radon baths'. We were curious about that aspect - but were mainly interested in spending a relaxing few days in a nice hotel, with nice surroundings. Which was certainly an issue - Jachymov turned out to be a rather run-down and shabby small town, with absolutely nothing else interesting to offer. We ended up going on day trips to nearby Carlsbad (beautiful old Europe style - plenty of great hotels - the fantastic GRAND HOTEL PUPP, similarly priced as the RADIUM PALACE - will definitely be our choice next time) and into the hills of Western Bohemia. - Not to forget however: by far the best experience at the RADIUM PALACE was the food; as predicted by friends, the meals, including service and atmosphere, in the BLUE SALOON were excellent, we really enjoyed that part.
5.0分
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Das Haus ist imposant, äußerst gepflegt und versetzt seine Gäste mit seiner Architektur und der Ausstattung in die Anfänge des letzten Jahrhunderts. Mein Zimmer war sehr groß, schön eingerichtet, ruhig und mit einem schönen Blick ins Tal. Während meines Aufenthaltes gab es vier wunderschöne Harfe- und Klavierkonzerte. Das Personal ist sehr hilfsbereit, zuvorkommend und professionell. Der Kurbereich ist perfekt organisiert. Alle Anwendungen fangen minutengenau an. Ich hatte insgesamt 42 Behandlungen, 12 davon waren Radonbäder. Ein besonderes Dankeschön gilt meinem behandelnden Arzt Herrn Dr. Radovan Kamenec für die umfassende Beratung und für die Verordnung optimaler Behandlung und meiner sehr netten, immer freundlichen und immer mit einem Lächeln, Betreuerin bei den Radonbäder Frau Petra Hulakova. Dank diesen Mitarbeitern der Kurabteilung fühlte ich mich besonders wohl und willkommen. Insgesamt eine sehr schöne Erinnerung an das Hotel Radium Palace.
我们于2020年12月28日至2026年1月2日入住拉顿宫酒店，选择了半膳服务。房间非常干净，员工也很友好，尤其是客房服务人员，这绝对是亮点。餐厅的部分员工很热情，但也有一些员工态度冷淡。遗憾的是，整体食物令人非常失望。早餐时，我们被告知供应至上午10点。然而，当我们还在用餐时，酒店却要求我们在10点准时离开餐厅。在大多数酒店，“早餐供应至上午10点”意味着之后不再提供新的菜品，而不是要求你立即停止进食并离开餐盘。我们觉得这种做法非常不友好。晚餐自助餐的质量很差，味道也不好。第一天晚上有小牛肉，第二天晚上有少量猪肉，之后就只有鸡肉和鱼肉，而我都不吃这些。12月份我腹泻了，之后就吃不下酒店的食物了。尽管我们已全额支付了半膳费用，但直到1月2日离开酒店，我们都没有再在酒店用餐。糟糕的食物质量和餐厅的管理严重影响了我们的入住体验。酒店的清洁程度和部分员工的服务态度尚可，但餐厅区域亟需改进。
如果您喜欢后俄罗斯风情，那么您来对地方了。 “健康区”很有趣。开放时间为下午 3:45 至晚上 9:00（晚餐至晚上 7:30）桑拿浴室可容纳 6 人，不允许输液，整个区域仅允许放置 6 张躺椅，禁止使用手机，禁止购买饮料，没有杯子或饮水机，提供床单而不是手巾或浴巾。除了少数例外，你可以看到员工们都很喜欢自己的工作。在组织方面，它不是最新的：1 张房间卡、1 张分别为“他”和“她”的健康区卡，以及一张用于食物和饮料的纸质通行证。食物和饮料都是积极的。
这不是一家四星级酒店，而是一家具有专制规则的高档疗养院。 “酒店”一词具有误导性；在所展示的房屋规则中，业主将其房屋称为“住宿设施”。这所房子不适合普通的放松寻求者。客人受到令人难以置信的粗鲁和傲慢对待。有像青年旅社一样的专制房屋规则。当你穿过房子遇到工作人员时，他们不会向你打招呼，而是会忽略你，最多会用脾气暴躁的眼神看着你。平均客人人数远超 60 人。这些人因病需要进行氡气浴。这是人们前往这个疗养院的主要原因。食物低于平均水平。任何对食物评价良好的人都没有与其他酒店进行比较，也没有对四星级酒店的期望（不要相信主页上的广告视频！）。唯一的例外是洋葱啤酒酱牛胸肉。效果很好，但最终以爆发性腹泻告终。任何给这座疗养院打满分的人都不知道有什么可比的房子，或者被这座建筑令人印象深刻的背景弄得眼花缭乱。这所房子已经过了鼎盛时期。如果您正在寻找一家好的酒店，在任何情况下都不要预订这家酒店！
The place is clean inside but couple of years ago was better..The most scary and worrying issue is that no even first aid , if there is anybody wounded or needs help , unfortunately, he ll find no help ….Though five years ago ,there used to be a nurse on duty till very late at night … No variety of food ,, most of the food is tasteless… Suddenly, I find soft drinks added on my room number , I had to fight to be cancelled.. The Place deteriorated to the extreme…Even the efficient doctors and nurses left…. Don’t recommend Radium Palace…as a healthy useful Spa or Wellness… Using the lift is a very big issue ,as one of the lifts wasn’t working and till we left it hasn’t been repaired.. The place should make some ramps to facilitate the movement of the elders ,wheelchairs,crutches etc…this has to be highly considered… More care and attention is needed to that lovely place..
Everything was of poor quality since before my arrival. Communication was very poor, complicated , it took me 5emails, 3 phone calls and chats in WhatsApp to get few appointments booked! The hotel itself is very old, no AC on all floors except for the fifth floor. The ACs on the fifth floor are old and barely working. I was charged different price for the same coffee, lady at the bar seems to never smile, always grumpy. Some staff are nice and helpful , but some are very rude and shouldn’t work in hospitality field as they are clearly hating their job and the people in general. Such is the lady at the restaurant who refused to provide me with cutleries and didn’t care to prepare the table for the breakfast because I had no “card”. I told her I have breakfast paid and will bring you the card after the breakfast since I had no much time left before my next treatment (I didn’t get the card for breakfast at the reception during check in). She didn’t care to check the guest list or do anything to resolve the incident, which is her job. But what really surprised me is the rudeness of Mrs Monica at the basement level who is working with patients and is supposed to help them , not being rude the way she is. She doesn’t know what politeness and good customer service mean. Aggressive, she showed me out because I didn’t speak Czech language and she couldn’t understand me!!!! And when I asked her where is the “koupel” which is a Czech word, she still showed me out and didn’t care to help / understand me. This is not just a hotel, this is a rehabilitation center , which needs to provide an extra care for the patients. Instead, they never seem to surprise with the worst service and bad manners. Also, the location for the treatments are marked differently from those on the rooms, which is very confusing since I don’t speak Czech. Careless receptionist said no one had any issues with it before and smiled at me sarcastically, thanks for helping 👍🏻😂 Renting a room on Airbnb will be definitely a much more pleasant experience. Objectively, the worst experience and wasted time and money.
We live nearby, across the border in Germany - and were curious to experience this hotel, which is one of the largest hotels offering spa treatments etc. in this historical 'spa triangle' of north-western Czech republic. We chose one of the higher-end rooms since we heard that this would mean having your meals in a special smaller, higher-quality restaurant (the 'blue saloon'). The room was huge - very clean and comfortable - although it didn't have a shower (?!), which we found strange, given that the facility had a major overhaul not so long ago. As some other reviews suggested, the impression we had was of a 'sanatorium-hotel' - i.e. the majority of guests staying there at the time were there for the various treatments and to avail of the famous (but medically unproven) 'radon baths'. We were curious about that aspect - but were mainly interested in spending a relaxing few days in a nice hotel, with nice surroundings. Which was certainly an issue - Jachymov turned out to be a rather run-down and shabby small town, with absolutely nothing else interesting to offer. We ended up going on day trips to nearby Carlsbad (beautiful old Europe style - plenty of great hotels - the fantastic GRAND HOTEL PUPP, similarly priced as the RADIUM PALACE - will definitely be our choice next time) and into the hills of Western Bohemia. - Not to forget however: by far the best experience at the RADIUM PALACE was the food; as predicted by friends, the meals, including service and atmosphere, in the BLUE SALOON were excellent, we really enjoyed that part.
Das Haus ist imposant, äußerst gepflegt und versetzt seine Gäste mit seiner Architektur und der Ausstattung in die Anfänge des letzten Jahrhunderts. Mein Zimmer war sehr groß, schön eingerichtet, ruhig und mit einem schönen Blick ins Tal. Während meines Aufenthaltes gab es vier wunderschöne Harfe- und Klavierkonzerte. Das Personal ist sehr hilfsbereit, zuvorkommend und professionell. Der Kurbereich ist perfekt organisiert. Alle Anwendungen fangen minutengenau an. Ich hatte insgesamt 42 Behandlungen, 12 davon waren Radonbäder. Ein besonderes Dankeschön gilt meinem behandelnden Arzt Herrn Dr. Radovan Kamenec für die umfassende Beratung und für die Verordnung optimaler Behandlung und meiner sehr netten, immer freundlichen und immer mit einem Lächeln, Betreuerin bei den Radonbäder Frau Petra Hulakova. Dank diesen Mitarbeitern der Kurabteilung fühlte ich mich besonders wohl und willkommen. Insgesamt eine sehr schöne Erinnerung an das Hotel Radium Palace.