酒店回复: Dear Sandor:Thank you very much for taking the time to post your review of your recent stay at Sandy Haven Resort. We are pleased that you enjoyed your stay with us, it was a pleasure hosting you. We look forward to your return to Sandy Haven Resort as Negril is an alluring destination full of adventure waiting to be discovered.Warmest regards.
5.0分
其他
Partial ocean view. Cozy,comfy with a touch of art. Room is spacious, bonus a large balcony. Smart TV with a large screen.
5.0分
其他
Clean rooms great staff. Right on the beach. Our second time at the resort and we are planning to return again.
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酒店回复: Dear Lamont,Thank you for choosing Sandy Haven Resort for your vacation stay. We appreciate you taking the time to review your visit and have shared your wonderful comments with our staff. We look forward to the opportunity to hosting you again.Most Sincerely,Guest Relations.
5.0分
家庭亲子
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this was my second stay at sandy haven and I can't begin to tell you how fabulous it was. I had the best room at the resort "111", roll out of bed and the oven is merely steps away.
the staff goes above and beyond to assure you have whatever it is that you need. andre, our bartender makes the best Pina colada ever.
if you are planning a trip to Jamaica don't pass by the sandy haven you won't regret it..
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酒店回复: Dear Paulette,It was our pleasure to host you once again at Sandy Haven Resort. The staff and management join me in our appreciation of your delightful review of your stay with us. We look forward to your return when next you vacation in Negril.Warmest regards,Guest Relations.
3.0分
家庭亲子
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Pool and hot tub were not clean, continental breakfast was lacking everyday. Staff were friendly, rooms were properly cleaned. Many of the beach umbrellas were broken.
2.0分
朋友出游
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We stayed at the property for a week in June. Let's start with the good. SH staff is exceptional, professional, friendly, and more than the ownership deserves. They did their absolute best under the circumstances. Special shout out to Edward, Ron, Raffie, Chantal, and Keon, but the entire staff was awesome. Ownership needs to step up their game as far as property maintenance. Especially considering the price point. During our previous stays in 2017 and 2018 the property was immaculate and fresh. Today, it is worn down.
Issues with the room(s). We arrived to a room with no AC in the middle of June. One of the double sinks was not operating correctly. Once Edward, the front desk attendant, managed to resolve the issue with the AC, we discovered that while it was functioning it would not adjust. The room quickly became the artic tundra. No hot water as the hotel was waiting on a gas delivery that day. Hot water was either non existent or inconsistent throughout our stay.
Day 2. Ron was kind enough to upgrade us to an ocean front room! He was attentive to our issues and incredibly responsive.
Room upgrade. Wifi on the TV was a constant struggle when it worked. The door did not have a door knob, so opening/closing and locking the door was another struggle. The AC while functioning leaked causing a bubble in the paint that eventually exploded all over my bed. The ocean front view was blocked by unkempt trees (so glad i didn't actually pay for it).
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酒店回复: Dear Melanie:thank you for taking the time to post your review of your recent stay with us, We use reviews to improve on what we fall short on and share with our work colleagues for training purposes. Thank you for your kind words regarding our staff we all strive to serve our guests with our genuine warm hospitality. We have noted your comments where we fell below expectations and have already attended to fixing the mentioned items. We hope you will continue to vacation with us at Sandy Haven Resort and look forward to hosting you on your next Negril vacation.Sincerely.
4.0分
其他
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This was my first trip to Jamaica; therefore, I have no comparisons with other hotels. My stay was also during the off-season, so I do not know what would have been different. The staff were friendly and willing to address any concerns. I'm not a pessimistic, nitpicking individual, and I did not go looking for deficiencies or for everything to be as accommodating as in the U.S. I went to Negri and Sandy Haven Resort to enjoy the experience, my friends, and have a relaxing vacation. That is exactly what I did! I hope to return.
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酒店回复: Dear Vanessa:Thank you for your review of your recent stay with us at Sandy Haven Resort, We endeavour to exceed our guests' expectations and extend our warmest and high quality hospitality at all times. Quiet stays at our property can be more relaxing and rejuvenating as the atmosphere is more tranquil and peaceful while our lovely azure beach continue to be inviting and enchanting. We have shared your very welcomed and appreciated comments with our team. We look forward to hosting you and yours again soon on your next Negril vacation.
3.0分
朋友出游
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Love the location and the staff is wonderful!
Cons...toilet didn't flush and shower was basically a trickle of water. (Friends there at same time did not have this problem)
不过我们的住宿很顺利，
当我们到达时，我们预订了一间可以看到部分海景的房间，但没有看到任何风景，甚至连部分海景都没有。
我们不得不额外支付 200 美元来换房间，同时也忘记了我们通过 ******* 支付的额外费用，以获得我们从未有过的生活！！！”
因此，我希望退还 ******* 因我们从未享受过的部分海景而收取的费用。
谢谢
总体来说不错！
住宿条件有点陈旧，但仍然很好。
Partial ocean view. Cozy,comfy with a touch of art. Room is spacious, bonus a large balcony. Smart TV with a large screen.
Clean rooms great staff. Right on the beach. Our second time at the resort and we are planning to return again.
this was my second stay at sandy haven and I can't begin to tell you how fabulous it was. I had the best room at the resort "111", roll out of bed and the oven is merely steps away.
the staff goes above and beyond to assure you have whatever it is that you need. andre, our bartender makes the best Pina colada ever.
if you are planning a trip to Jamaica don't pass by the sandy haven you won't regret it..
Pool and hot tub were not clean, continental breakfast was lacking everyday. Staff were friendly, rooms were properly cleaned. Many of the beach umbrellas were broken.
We stayed at the property for a week in June. Let's start with the good. SH staff is exceptional, professional, friendly, and more than the ownership deserves. They did their absolute best under the circumstances. Special shout out to Edward, Ron, Raffie, Chantal, and Keon, but the entire staff was awesome. Ownership needs to step up their game as far as property maintenance. Especially considering the price point. During our previous stays in 2017 and 2018 the property was immaculate and fresh. Today, it is worn down.
Issues with the room(s). We arrived to a room with no AC in the middle of June. One of the double sinks was not operating correctly. Once Edward, the front desk attendant, managed to resolve the issue with the AC, we discovered that while it was functioning it would not adjust. The room quickly became the artic tundra. No hot water as the hotel was waiting on a gas delivery that day. Hot water was either non existent or inconsistent throughout our stay.
Day 2. Ron was kind enough to upgrade us to an ocean front room! He was attentive to our issues and incredibly responsive.
Room upgrade. Wifi on the TV was a constant struggle when it worked. The door did not have a door knob, so opening/closing and locking the door was another struggle. The AC while functioning leaked causing a bubble in the paint that eventually exploded all over my bed. The ocean front view was blocked by unkempt trees (so glad i didn't actually pay for it).
This was my first trip to Jamaica; therefore, I have no comparisons with other hotels. My stay was also during the off-season, so I do not know what would have been different. The staff were friendly and willing to address any concerns. I'm not a pessimistic, nitpicking individual, and I did not go looking for deficiencies or for everything to be as accommodating as in the U.S. I went to Negri and Sandy Haven Resort to enjoy the experience, my friends, and have a relaxing vacation. That is exactly what I did! I hope to return.
Love the location and the staff is wonderful!
Cons...toilet didn't flush and shower was basically a trickle of water. (Friends there at same time did not have this problem)
Lovely boutique resort
It was a lovely resort.
could use a little TLC
deck area boards are rotted.
Friendly staff