Audra was truly amazing! Everything we had a question or concern about she was there right away! I will definitely be visiting Hiltop again on my next trip!!!! And she’s hilarious which was just the cherry on top!
5.0分
其他
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If you're in bakersfield you are either A) resident B) stopping on your way to another town C) in hiding I won't tell you which is my option. However, I will tell you that this hotel is so charming! Between the koi pond in the front of the hotel and the randomn Aston Martin parked in lobby (belonged to Kobe Bryant), lace curtains in rooms, lush trees surrounding massive pool, I am very happy to choose this hotel for each of my trips here from now on Audra at front desk it's so sweet and so knowledgeable. My comfort was indeed a priority. Restaurant is attached to the hotel and everybody.There is just fantastic. The food is only $7 if you dine there and stay at hotel. That's unheard of and because of that, and my sheer complete laziness to go anywhere else, I chose the restaurant next to the hotel for all of my meals which were a great. Pizza made fresh and fabulous. Bed was A+ Parking is easy and secure. Definitely, five stars for what they are trying to achieve in this city.
1.0分
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Concerning Experience During Recent Stay Dear [General Manager’s Name], I am writing to express my concerns regarding an experience during my recent stay at your property on the evening of March 28th. I had traveled a long distance to participate in an important tournament scheduled for the following days, and unfortunately, my experience upon arrival was far from welcoming. When I first arrived, I found that my room key did not work. I had to return to the front desk three times to request assistance. The front desk staff member on duty, a woman with straight black hair with partially white strands at the front, responded unprofessionally. She accused me of not knowing my room number and displayed an unhelpful attitude when I inquired about the parking situation. When I requested an extra towel and blanket for a friend who was arriving later, she insisted it was against policy and suggested I needed to add an extra person to the room officially. She even went so far as to threaten to call the police when I expressed frustration about the key card issue. Fortunately, a gentleman on staff who spoke Spanish came to my room. I demonstrated that the door lock was indeed faulty and that my key card was not working properly. This interaction helped clear up the misunderstanding, but it was disheartening to have been wrongly accused in the first place. What added to my frustration was the change in the staff member’s demeanor when my friends arrived later that evening. She treated them with kindness, provided them with towels and extra blankets without issue, and did not charge extra—something she had previously denied me. Because of my apprehension about being locked out of my room again, I avoided moving my car to the gated parking area, despite it being safer. I was simply too exhausted to deal with another potential issue with the room key. Earlier in the day, another staff member, a friendly African-American woman, had assured me that I could receive additional towels and blankets upon my return. Her professionalism and warm demeanor stood in stark contrast to the treatment I received later. I do not appreciate being accused of dishonesty, nor do I tolerate discriminatory behavior. While I strive to remain professional in all situations, this experience was particularly disheartening. As someone in the hospitality industry, I believe your staff member should have exhibited greater professionalism and empathy. I appreciate your attention to this matter and hope that my feedback will contribute to a better experience for future guests. Lastly, when I informed Her about the room having a bug inside, she totally ignored me, unfortunately, I cannot upload recording on this platform.
5.0分
其他
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Good service very helpful! Audra olivarez front desk was great! Helpful to my needs . Answered all my questions. Room was well , clean .. great way to get to near by areas for restaurants and grocery stores . Will definitely come back again . Thank you
对于中转过夜来说，这算是一个中规中矩的住宿选择。早餐很差，因为他们只提供廉价的塑料餐具。
不错，干净，员工很友好。散步的好地方。周围一切都很好。如果我再来的话会考虑再次入住😊😊😊
糟糕的老酒店。入住手续办理得太久了，让人头晕。
该酒店是一家大型公寓式酒店，您可以将车辆停放在酒店内。房间看起来很旧，但看起来很干净。浴室相当不错，而且经过翻新。街对面的餐厅提供早餐，有多种菜单可供选择。
如果可以的话，我会给零星的糟糕经历。我们在这家酒店预订了一晚（尽管评论很糟糕，我们不得不适应），以中断旧金山和拉斯维加斯之间的旅程。经过长途旅行后，我们晚上 10:30 到达酒店，疲惫不堪，确信我们会在这里过夜。当我到达接待处时，女孩告诉我，由于超额预订，预订已被取消，因此我们无法入睡。这个女孩甚至没有对我们的抱怨表现出同情心。我们甚至没有收到当天的通知，否则我们会以不同的方式组织这一天。酒店和接待处的女孩的专业精神为零。出乎意料的行为，他甚至没有尝试为我们寻找另一个住所。坏的经验。
我们在公路旅行期间在这家酒店住了一晚。酒店很破旧，房间里的地毯很糟糕，浴室很糟糕（尤其是淋浴间和浴缸）需要一些现代化改造。积极的一点是，房间很大（我们两个人有两张特大号双人床），如果你路过，我会说这很好。不错的早餐。
Audra was truly amazing! Everything we had a question or concern about she was there right away! I will definitely be visiting Hiltop again on my next trip!!!! And she’s hilarious which was just the cherry on top!
If you're in bakersfield you are either A) resident B) stopping on your way to another town C) in hiding I won't tell you which is my option. However, I will tell you that this hotel is so charming! Between the koi pond in the front of the hotel and the randomn Aston Martin parked in lobby (belonged to Kobe Bryant), lace curtains in rooms, lush trees surrounding massive pool, I am very happy to choose this hotel for each of my trips here from now on Audra at front desk it's so sweet and so knowledgeable. My comfort was indeed a priority. Restaurant is attached to the hotel and everybody.There is just fantastic. The food is only $7 if you dine there and stay at hotel. That's unheard of and because of that, and my sheer complete laziness to go anywhere else, I chose the restaurant next to the hotel for all of my meals which were a great. Pizza made fresh and fabulous. Bed was A+ Parking is easy and secure. Definitely, five stars for what they are trying to achieve in this city.
Concerning Experience During Recent Stay Dear [General Manager’s Name], I am writing to express my concerns regarding an experience during my recent stay at your property on the evening of March 28th. I had traveled a long distance to participate in an important tournament scheduled for the following days, and unfortunately, my experience upon arrival was far from welcoming. When I first arrived, I found that my room key did not work. I had to return to the front desk three times to request assistance. The front desk staff member on duty, a woman with straight black hair with partially white strands at the front, responded unprofessionally. She accused me of not knowing my room number and displayed an unhelpful attitude when I inquired about the parking situation. When I requested an extra towel and blanket for a friend who was arriving later, she insisted it was against policy and suggested I needed to add an extra person to the room officially. She even went so far as to threaten to call the police when I expressed frustration about the key card issue. Fortunately, a gentleman on staff who spoke Spanish came to my room. I demonstrated that the door lock was indeed faulty and that my key card was not working properly. This interaction helped clear up the misunderstanding, but it was disheartening to have been wrongly accused in the first place. What added to my frustration was the change in the staff member’s demeanor when my friends arrived later that evening. She treated them with kindness, provided them with towels and extra blankets without issue, and did not charge extra—something she had previously denied me. Because of my apprehension about being locked out of my room again, I avoided moving my car to the gated parking area, despite it being safer. I was simply too exhausted to deal with another potential issue with the room key. Earlier in the day, another staff member, a friendly African-American woman, had assured me that I could receive additional towels and blankets upon my return. Her professionalism and warm demeanor stood in stark contrast to the treatment I received later. I do not appreciate being accused of dishonesty, nor do I tolerate discriminatory behavior. While I strive to remain professional in all situations, this experience was particularly disheartening. As someone in the hospitality industry, I believe your staff member should have exhibited greater professionalism and empathy. I appreciate your attention to this matter and hope that my feedback will contribute to a better experience for future guests. Lastly, when I informed Her about the room having a bug inside, she totally ignored me, unfortunately, I cannot upload recording on this platform.
Good service very helpful! Audra olivarez front desk was great! Helpful to my needs . Answered all my questions. Room was well , clean .. great way to get to near by areas for restaurants and grocery stores . Will definitely come back again . Thank you