We had a wonderful weekend staying here. Nice staff and comfortable room.
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酒店回复: Hello, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay with us, especially interacting with our staff and the comfortable accommodations and hope to welcome you back in the future. Thank you for your business.
1.0分
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Why I do not recommend this hotel.
Please bring your hair dryer from home when staying here.
I've stayed in many hotels in the world, but I've never seen one, no matter how low-rated, without a hair dryer.
However, there is no hair dryer in the room here. We asked for a hair dryer in the evening, but the front desk staff said there were no hair dryers left. The next morning I called the front desk again and asked for a hair dryer and the front desk staff said the housekeeper would bring it to our room, but I didn't receive it until I checked out. In the end, I couldn't dry my hair after showering, and my daughter, who has long hair, needs to dry her hair after shower, so she gave up showering.
It is basic to have a hair dryer in each room, but I can't imagine not having a hair dryer in a hotel room. Also, I saw a review saying that an indoor pool booking was necessary, so I inquired about how to make a pool reservation through the hotel website the day before check-in, but there was no reply until check-in.
So we were not able to use the swimming pool on the first day of our stay. Also, there is a disgusting sewer smell in the elevator. My family hated the smell so much that we had to always use the stairs while staying at this hotel.
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酒店回复: Hello, we were sorry to read of the disappointments during your recent visit with us and sincerely apologize for the issues you encountered and how that affected your overall stay. There should have been a hair dryer in your room which is a common amenity and we have asked the housekeeping management team to investigate and discuss with their team members. We also apologize for not responding to your inquiry regarding the pool booking time slots prior to your arrival and have forwarded your comment to the respective manager to investigate. We understand your disappointment and thank you for the feedback.
预定的king size的大床房一室一厅68平，特意选了king想着床大一些，但现场看到的也就是个queen，68平的房型在新楼，不能带宠物，卧室一个大床一个沙发床，客厅一个三人位沙发一个单人位沙发一个圆桌四个椅子，还有微波炉咖啡壶电冰箱。四人入住其中一人只能睡客厅，如果床是king的，就不用睡客厅了。 朋友家带宠物预定了24平的房型。在大堂所在的那栋楼，房间内两张queen的大床和一个沙发床，5人也能睡的下，房间虽小，很实用。价格跟我的68平房型几乎一样。 BTW，朋友的狗狗50加币/天。我的一室一厅入住第二天，马桶漏水，很闹心。因为大部分时间在外面滑雪，也没有跟酒店协调换房。 新楼楼道里还有点装修味道，房间里没有。酒店距雪场开车11分钟，途中有很大的商业区，有Walmart，fresco， metro，starbucks，McDonald……也有吃吃喝喝的地方，非常方便。住在雪场里和这里都有各自的好处，都是很好的选择。 另外，订房时查了一些国外常用订房网站和携程，携程价格便宜了几百rmb，中间出了点小插曲需要携程帮忙协调酒店，携程的服务相当好，反应迅速，工作认真到位，回复及时，协调尽责尽力，真心为携程的服务点赞。
位置很好，开车或骑车去哪儿都很方便。
服务还行，不算太差。
卫生也还可以。
工作人员非常乐于助人。
泳池很棒
房间卫生一般
服务很好，房间干净又安静。活水村的餐厅食物很美味。
很棒的地方
We had a wonderful weekend staying here. Nice staff and comfortable room.
Why I do not recommend this hotel.
Please bring your hair dryer from home when staying here.
I've stayed in many hotels in the world, but I've never seen one, no matter how low-rated, without a hair dryer.
However, there is no hair dryer in the room here. We asked for a hair dryer in the evening, but the front desk staff said there were no hair dryers left. The next morning I called the front desk again and asked for a hair dryer and the front desk staff said the housekeeper would bring it to our room, but I didn't receive it until I checked out. In the end, I couldn't dry my hair after showering, and my daughter, who has long hair, needs to dry her hair after shower, so she gave up showering.
It is basic to have a hair dryer in each room, but I can't imagine not having a hair dryer in a hotel room. Also, I saw a review saying that an indoor pool booking was necessary, so I inquired about how to make a pool reservation through the hotel website the day before check-in, but there was no reply until check-in.
So we were not able to use the swimming pool on the first day of our stay. Also, there is a disgusting sewer smell in the elevator. My family hated the smell so much that we had to always use the stairs while staying at this hotel.