酒店回复: Dear Valued Guest.Thank you for taking the time to complete our guest survey and for sharing the details of your recent experience at Comfort Suites, Paradise Island. Your feedback is invaluable to us.First and foremost, please accept our sincerest apologies for the unacceptable hour-long wait you experienced at check-in. This falls far short of our standard for hospitality and first impressions, and we deeply regret the frustration this caused.While we are pleased our team attempted to rectify the situation with a room upgrade, we are very concerned to learn that the sliding door in your room did not lock. The safety and security of our guests is our absolute highest priority, and we sincerely apologize for the worry and unease this undoubtedly caused you during your stay. This issue has been urgently reported to our maintenance team to be repaired immediately.We have shared your feedback with our front office team to reinforce the importance of both efficient check-in procedures and ensuring every room is fully vetted for safety and functionality before a guest's arrival.We truly value your patronage and hope for the opportunity to provide you with a seamless and secure stay in the future.Sincerely,
4.0分
家庭亲子
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I liked the accessibility of Atlantis to the property. The hotel was fairly clean but there were some areas that could use some updating. There were several leaks happening during our stay due to rain and several
Areas where the carpet was coming up which could cause a trip hazard, the safe in my room did not work.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback about your recent stay at Comfort Suites, Paradise Island. We truly appreciate guests like you who provide us with honest and constructive insights.We are delighted to hear that you enjoyed the prime accessibility to the Atlantis resort it’s a benefit we are very proud to offer our guests, and we're glad it enhanced your visit.At the same time, we sincerely thank you for bringing the specific maintenance issues to our attention. The safety and comfort of our guests are our highest priorities, and we are sorry for the inconveniences you experienced. Please be assured that we are taking immediate action based on your comments:Our maintenance team has been alerted to address the areas with carpet coming up to eliminate any potential trip hazards.We are investigating the leaks you reported during the rain to ensure our property remains in top condition.The in-room safe in your room has been flagged for repair or replacement.Your observations regarding areas that could use updating are also noted and have been shared with our management team for consideration in our ongoing property improvement plans.Feedback like yours is essential for us to maintain and improve our standards. We hope to have the opportunity to welcome you back for a stay that fully meets, and exceeds, your expectations.Sincerely,
1.0分
家庭亲子
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The front desk staff were nice ,but no water at times ,no water pressure constant power outages. The breakfast was cold . The absolute worst Hotel that I have ever stayed in
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酒店回复: Dear [Guest Name],Thank you for completing our guest survey and for your painful, but necessary, honesty regarding your recent stay with us. We read your feedback with great concern and disappointment in ourselves, and we offer our most sincere and profound apologies for the experience you described.To see that you found our hotel to be "the absolute worst" you have ever stayed in is deeply troubling. Please know that this is not the standard we strive for, and we are taking your words extremely seriously.We are particularly sorry for the fundamental failures you experienced:The unacceptable lack of water and inconsistent water pressure.The constant power outages that disrupted your stay.The breakfast being served cold.While we are grateful you found our front desk staff to be nice, it is clear their efforts were completely undermined by the critical failures in our infrastructure and food service. This is not the relaxing Paradise Island experience we promise our guests.Your feedback has been escalated directly to senior management. We are immediately initiating a full review of our water and power systems with our facilities team and vendors. Additionally, we are retraining our breakfast staff on service standards and temperature control protocols.We understand that an apology cannot change your past experience, but we hope to have the opportunity to restore your faith in us. If you would be willing to consider a visit in the near future, and we will ensure your stay is meticulously managed and reflects the quality hotel you should have experienced.Thank you again for holding us accountable. We are committed to making immediate and significant improvements.Sincerely,
5.0分
情侣出游
Didnt like the TV reception. I know i didnt go to watch the TV but the picture quality could have been better. The dining options were very limited.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay at Comfort Suites, Paradise Island. We sincerely appreciate your honesty, as it helps us identify areas where we can improve and ensure a better experience for future guests. We’re disappointed to hear that aspects of your stay fell short of expectations with the television connection and dining options. Please know that we take your concerns seriously and will address them with our team to prevent similar issues moving forward. Your satisfaction is important to us, and we hope you’ll consider giving us another opportunity to provide the exceptional stay you deserve. Warm regards,
工作人员非常友善和乐于助人，这让我们的住宿体验好了很多。
绝佳的地理位置，就在亚特兰蒂斯旁边，还包含了亚特兰蒂斯的门票/入场权限。
去亚特兰蒂斯度假区真是绝佳位置！
我被安排在一个老旧的房间里，为了掩盖黑霉，油漆刷了20遍。房间里弥漫着霉味。我晚上7:30入住，到了午夜就得了鼻窦炎。早上6:30我要求换房。前台帮我安排到了另一栋新楼。虽然有所改善，但黑霉造成的损害已经非常严重，我得了严重的鼻窦炎，持续了4天，还伴有畏寒，现在又咳嗽不止，胸口疼痛。
预订时一定要要求入住那栋五层楼的新楼。工作人员非常友善，可惜我的入住体验很糟糕，因为他们给我安排的房间本应该彻底翻新，而不是用新油漆掩盖霉菌。
我入住期间酒店正在维修，水和电多次中断。我不断打电话给前台，得到的回复总是“抱歉，请稍等片刻再打过来”。简直荒谬！酒店既没有提出任何补偿，也没有对冰箱里变质的食物或由此造成的不便进行任何赔偿。我很乐意提前退房。我之前来过这家酒店三次，从未遇到过如此糟糕的情况。以后绝不会再来了。
我宁愿住在亚特兰蒂斯，而不是这家酒店。这家酒店必须翻新，空调很吵，房间很脏，浴室门关不严，需要走很长的走廊才能到达电梯
2晚900美元的价格这么高，不值得
I waited a hr to get a room
Then they decided to give me a upgrade
My sliding didn’t lock I was worried about that
I liked the accessibility of Atlantis to the property. The hotel was fairly clean but there were some areas that could use some updating. There were several leaks happening during our stay due to rain and several
Areas where the carpet was coming up which could cause a trip hazard, the safe in my room did not work.
The front desk staff were nice ,but no water at times ,no water pressure constant power outages. The breakfast was cold . The absolute worst Hotel that I have ever stayed in
Didnt like the TV reception. I know i didnt go to watch the TV but the picture quality could have been better. The dining options were very limited.