酒店回复: Thank you for taking the time to tell us about your experience at Grand Decameron Montego Beach, A Trademark All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience during your stay at the Resort. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
酒店回复: Please receive a cordial greeting from the Grand Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.
酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at Grand Decameron Montego Beach, A Trademark All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience during your stay at the Resort. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
酒店位置很好，房间视野也很棒。不过房间设施还有待改进，比较老旧，而且有点脏。虽然对一些人来说，这可能反而增添了一丝复古的魅力。
房间的景色确实很赞，自助餐也还不错，小吃吧也说得过去。餐厅的员工很友好，但我觉得前台的员工有时动作比较慢，态度也不是很好。让人失望的是，我需要换零钱付给出租车司机时，他们却没零钱，导致我不得不多付给出租车司机机场到酒店的车费。
除此之外，这家酒店叫去机场的出租车，竟然比普通出租车要贵20美元。
我不会说这是一次糟糕的住宿体验，但遗憾的是，我的期望值远远没有达到。
不过，考虑到价格，性价比还算可以吧。
酒店氛围很棒，服务也很好，堪称一流。早餐、午餐和晚餐都很美味，食材也很新鲜。总的来说，酒店环境很放松。期待很快能再次入住。
工作人员很友好，服务也很棒，还有绝佳的海景，附近有很多活动。有很多拍照的机会。包含在内的餐饮还行，但希望能有更多正宗的牙买加菜肴选择。
从入住开始，服务就非常糟糕。我等了几个小时才能办理入住，房间里有股潮湿的味道，而且淋浴时卫生间会积水，因为下水道一直堵塞。
客户服务很糟糕，员工不友好，还没有电梯。房间又脏又乱，泳池关门很早，食物简直是灾难。
从接待区到用餐区，服务都非常出色。我们住得很愉快。食物种类有点少，但后来我们去了隔壁的姐妹酒店用餐，那里的选择更多，所以整体还不错。房间和酒店各处都很干净。
我非常失望。房间和我在网上预订的照片完全不一样。他们说那是因为Trip.com用了不同的图片，但当我查看他们自己的网站时，图片是相同的。感觉一点也不吸引人。我住在那里的整个时间，马桶都在漏水。我花了2天才拿到毛巾，而且他们送来毛巾的时候，我住了3天，却只得到了一次客房服务，连一块干净的抹布都没有。有些员工的态度非常不友好，好像我的住宿费没有提前付一样。除非他们更换管理层并有所改进，否则我绝不会再住这里。祝好运！
我大部分时间都喜欢在外面看海。人们辛苦挣来的钱却要经历这些，真是令人难过。
我们先被安排到一间没有空调的房间，不得不爬楼梯。我们被安排到的第二个房间床单脏兮兮的，满是污渍，服务员甚至都没做完工作。枕头放在床中间，没有枕套。也没有更换纸巾。打电话到楼下，没人接。我下楼联系前台，却没有任何解决办法。联系了管理层，他们说没有服务员，等我回到度假村的时候，他会把东西放在前面。回到度假村，前台一个人也没有，我床上的物品也找不到。
从门口的保安，到整个园区的办理入住、餐厅和维护人员，工作人员都非常友好热情。他们随时准备提供帮助，而且似乎真心实意地关心我们，确保我们玩得开心，享受到所有设施。
房间视野极佳，空间宽敞。浴室虽然看起来很干净，但由于海水盐分侵蚀导致管道老化，感觉很脏。工作人员很友好，总是乐于助人。