酒店回复: Thank you for taking the time to share your detailed feedback about your recent stay with us in Whitehall/Allentown. We're so glad to hear that you found our staff wonderful, and that the hotel was clean, comfortable, and that you enjoyed the complimentary breakfast — though we’ll definitely take a look at the coffee!We truly understand your disappointment regarding the closure of the bar and grill. We sincerely apologize that this key amenity, which influenced your booking decision, was unavailable during your stay. We recognize how frustrating it must have been to return from your event looking forward to a relaxing dinner and drinks, only to find those options unexpectedly unavailable.While our team did their best in the moment, we agree that communication in advance would have made a difference. Your feedback is being shared with management to help ensure we improve how we communicate temporary service interruptions going forward.We truly appreciate your understanding and flexibility, and we hope you’ll give us another opportunity to provide the full experience you were expecting. Thank you again for your kind words about our staff — they’ll be encouraged to hear them.

酒店回复: Thank you so much for your thoughtful and detailed review! We're absolutely delighted to hear that your stay exceeded expectations and that you found our hotel welcoming, clean, and comfortable—especially the décor, our friendly front desk team, and your well-furnished room. Cleanliness and guest comfort are top priorities for us, so it's wonderful to know we hit the mark for you.We're glad you enjoyed the convenient location and breakfast options, even though the bar wasn't open that evening. We also appreciate your constructive feedback about the road leading to the hotel—we’ll be sure to pass this along to the appropriate team.It means a lot that you’d recommend us and consider staying again. We look forward to welcoming you back whenever your travels bring you to the area!

酒店回复: Thank you so much for your thoughtful and detailed review! We're thrilled to hear that your stay with us was a comfortable one, and that our team made such a strong impression — your kind words about our staff truly mean the world to us. We’ll be sure to share your compliments with them; it’s feedback like yours that keeps us motivated to deliver exceptional service every day.We also appreciate your suggestions regarding the garbage can liners and ice bucket sanitation. Your feedback is both valuable and valid — we understand the importance of balancing sustainability with convenience and hygiene, and your insights will be shared with our management team as we continue looking for ways to improve the guest experience.We're glad to know you’d consider staying with us again if you're in the area — we’d love to welcome you back and hopefully earn an even better breakfast score next time. 😊Safe travels and thank you again for choosing us!

酒店回复: Thank you for your feedback, and I’m truly sorry to hear about your experience. This is certainly not the standard we strive to uphold, and I wish we had known about these issues at checkout so we could have addressed them immediately.Cleanliness is extremely important to us, and your comments have already been shared with our housekeeping team to ensure this doesn’t happen again. I sincerely apologize for the inconvenience and frustration this caused during your stay.If you’re ever in the area again, I would genuinely appreciate the opportunity to make it up to you and provide the experience you should have had the first time. Please don’t hesitate to reach out to me directly.

酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us did not meet your expectations.Cleanliness is a top priority for us, and we sincerely regret that your room was not up to standard upon arrival. Your comments have been shared with our housekeeping team to ensure this is promptly addressed and prevented in the future.Regarding the restaurant and bar, we apologize for any inconvenience caused by their closure during your stay. While we do not offer room service, we understand how this may have impacted your overall experience.We're also sorry to hear that you were disappointed with the fitness center and breakfast offerings. We continuously review guest feedback to improve our services and amenities, and your input is valuable in helping us do so.While we regret that your stay fell short of expectations, we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience.

酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate you bringing these concerns to our attention.While we’re glad you found the interior of the hotel to be in good condition, we understand your frustration with the access road and exterior appearance. Although the road leading to the property is not maintained by the hotel directly, we agree it could benefit from improvements and have shared this concern with the appropriate parties.We also apologize for the breakfast experience and any inconsistencies you encountered. We strive to provide a variety of fresh options each day and will review your comments with our team to ensure we’re meeting our standards.Your feedback is valuable and helps us identify areas for improvement. We hope you’ll consider giving us another opportunity in the future to provide a better experience.

酒店回复: Thank you for your kind review! We’re so glad to hear that you had a positive stay and found our hotel to be a great value. Shante’ will be thrilled to know she made a great impression during your check-in — we’ll be sure to pass along your kind words to her.We appreciate your feedback about the entrance road and will continue to work on ways to improve that experience. It’s wonderful to know that the comfortable beds, helpful service, and breakfast added to your overall stay.We hope to welcome you back again soon!

酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the issues you encountered during your stay — especially the lack of hot water, cleanliness concerns, and odors in the room and hallways. This is far from the standard we strive to maintain, and I completely understand your decision to seek alternative accommodations.Your feedback has been shared with our team, and we are taking immediate steps to address these concerns to ensure they do not happen again. We genuinely regret that we fell short during your visit and hope you'll consider giving us another chance in the future to provide the experience you expected and deserved.

酒店回复: Thank you so much for your kind words! I’m really glad I could help make your check-in smooth during a stressful time. It means a lot to know that you felt comfortable and well taken care of. We truly appreciate your feedback, and we’d be happy to welcome you back anytime. Safe travels until then!