酒店回复: Dear Steve,Thanks for sharing your thoughts with us. We're really sorry to hear your stay wasn't what you expected. We'll definitely look into the hot water and pool issue, and we understand the noise must've been frustrating. Your feedback helps us do better, and we truly appreciate it. If you're ever back in the area, we'd love a chance to give you a better experience. Have a wonderful day!Warm regards,Sandman Hotel Team
酒店回复: Thank you for your review, we are sorry to hear you experienced challenges with the pool. Thank you for brining this to our attention.
5.0分
商务出差
原文
翻译提供方：Google
干净、安静、地理位置优越
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酒店回复: Thank you for your review, we are happy to hear you had a very nice stay. We look forward to welcoming you back again.
5.0分
其他
原文
翻译提供方：Google
三好
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酒店回复: Thank you for your review, it's appreciated! We look forward to welcoming you back.
4.0分
情侣出游
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The bed was very comfortable and the extra seating area with couch was nice. Great water pressure with lots of hot water in the shower. Very convenient to have Dennys restaurant part of the hotel. Check in/out went quickly. Nice touch having a coffee/tea/water station with cookies in the lobby. Lots of free parking available.
There is no elevator which is a drawback if you're on the upper floor. The bathroom area is a bit small and not alot of counter space. Overall a comfortable stay.
酒店回复: Thank you for your review, we greatly appreciate your feedback.
3.0分
商务出差
Staff were very friendly and helpful, but probably wouldn’t stay here again - rooms are dated & not super clean.
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酒店回复: Thank you for your review. Your feedback is important and we appreciate you letting us know you encountered cleanliness issues during your stay.
3.0分
商务出差
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I specifically booked this property so I could swim after a long working day, to discover pool was out of order. Had I known, I would have booked a different hotel. Very disappointing and ******* should have noted it on the site. Convenient having a Dennys on the property and other stores close by but for price, other hotels for not much more, would have been a better option.
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酒店回复: Thank you for your review, our sincere apologies that the pool was closed during your stay.
2.0分
家庭亲子
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We booked Sandman for the pool, it was advertised as having a pool. I got my kid excited to swim in the pool and then when we went down to go it, it was closed.
You should advise that some amenities are unavailable at the time of booking.
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酒店回复: Thank you for your review, Our sincere apologies that the pool was closed during your stay.
3.0分
其他
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Pillows and bed uncomfortable, floor in hallway was uneven and carpet stained, floor in room had parts of flooring under carpet at different levels, plug in by window AC shut off with switch, was not labelled and my plug in cooler shut off, no elevator, no room to park truck and utility trailer. Staff was excellent and morning staff helped carry luggage and cooler down. Older hotel so always have some issues
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酒店回复: Thank you for your review, We are pleased to hear the staff were accommodating and offering with your luggage, as we have no elevator. Thank you for bringing the other issues to our attention. Our sincere apologies.
服务很棒，去市中心位置便利。房间可以翻新一下。卫生间布局设计太糟糕了。
店员的英语水平很有限，感觉她好像只学会了如何办理入住手续。打了5分钟电话问泳池毛巾，结果被告知泳池已经关闭，真是太疯狂了。
热水只够洗2-4分钟的澡，然后就变得冰冷。
铁路离你的窗户大约30英尺，昨晚有4趟火车。而且还有一些人，我猜是无家可归的人，在铁轨边露宿。
不值这个价。这应该是一家59美元的汽车旅馆！
我们预订了这家酒店，本来想在泳池里游泳，但很遗憾，我们8:40到的时候前台告诉我们泳池已经关闭了。泳池太近了，感觉有点早。他们10点才重新开放，只剩下不到一个小时的时间准备，11点前离开。
干净、安静、地理位置优越
三好
The bed was very comfortable and the extra seating area with couch was nice. Great water pressure with lots of hot water in the shower. Very convenient to have Dennys restaurant part of the hotel. Check in/out went quickly. Nice touch having a coffee/tea/water station with cookies in the lobby. Lots of free parking available.
There is no elevator which is a drawback if you're on the upper floor. The bathroom area is a bit small and not alot of counter space. Overall a comfortable stay.
Staff were very friendly and helpful, but probably wouldn’t stay here again - rooms are dated & not super clean.
I specifically booked this property so I could swim after a long working day, to discover pool was out of order. Had I known, I would have booked a different hotel. Very disappointing and ******* should have noted it on the site. Convenient having a Dennys on the property and other stores close by but for price, other hotels for not much more, would have been a better option.
We booked Sandman for the pool, it was advertised as having a pool. I got my kid excited to swim in the pool and then when we went down to go it, it was closed.
You should advise that some amenities are unavailable at the time of booking.
Pillows and bed uncomfortable, floor in hallway was uneven and carpet stained, floor in room had parts of flooring under carpet at different levels, plug in by window AC shut off with switch, was not labelled and my plug in cooler shut off, no elevator, no room to park truck and utility trailer. Staff was excellent and morning staff helped carry luggage and cooler down. Older hotel so always have some issues