酒店回复: Dear Steve,Thanks for sharing your thoughts with us. We're really sorry to hear your stay wasn't what you expected. We'll definitely look into the hot water and pool issue, and we understand the noise must've been frustrating. Your feedback helps us do better, and we truly appreciate it. If you're ever back in the area, we'd love a chance to give you a better experience. Have a wonderful day!Warm regards,Sandman Hotel Team
酒店回复: Thank you for your review, we are sorry to hear you experienced challenges with the pool. Thank you for brining this to our attention.
5.0分
商务出差
原文
翻译提供方：Google
干净、安静、地理位置优越
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酒店回复: Thank you for your review, we are happy to hear you had a very nice stay. We look forward to welcoming you back again.
4.0分
情侣出游
原文
翻译提供方：Google
一楼没有电梯
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酒店回复: Thank you for your review, our sincere apologies that our location has no elevator.
5.0分
其他
原文
翻译提供方：Google
三好
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酒店回复: Thank you for your review, it's appreciated! We look forward to welcoming you back.
1.0分
商务出差
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Worst sandman I’ve stayed in, bottom 10 hotels.
Our room had a decent sized stain on the ceiling from the bathroom above leaking down. Our bathroom looked to have mold. Cigarette smoke smell bothered my kids and wife from trying to sleep, couldn’t leave the window open as it was large enough for the homeless to climb through. It was most evident from the bathroom, seemed to be coming in through the fan that was unable to turn off.
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酒店回复: Our sincere apologies for not addressing the maintenance issues you encountered during your stay, thank you for bringing this to our attention so we can work on addressing these issues promptly.
3.0分
家庭亲子
Overall it was a ok stay for one night. Smells like cigarette smoke inside the building but overall it was clean.
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酒店回复: Thank you for your review, and bringing to our attention the cigarette smell so we address the issue, our sincere apologies.
1.0分
情侣出游
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For $200 a night this is totally unacceptable. Room smells so bad we need to leave windows open and fan on. If I hadn’t already pre-paid, I would have walked away. This property is poorly kept up. We will never stay at another Sandman in a small town without thoroughly reading the reviews.
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酒店回复: Our sincere apologies, thank you for bringing the issues you experienced to our attention so we may improve our services going forward.
1.0分
家庭亲子
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There was blood on the sheets on the sofa bed. Also blood stains on some of the towels. The toilet kept running. Otherwise the room was clean. The pool is out of order. The second floor is dipped in so bad the doors do not want to close. There is approximately a 3 inch gap at the base of the door on 1 side. This hotel needs some serious work and upgrades.
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酒店回复: Thank you for bringing the issues you encountered to our attention, so we may work on improving our services. Our sincere apologies.
服务很棒，去市中心位置便利。房间可以翻新一下。卫生间布局设计太糟糕了。
店员的英语水平很有限，感觉她好像只学会了如何办理入住手续。打了5分钟电话问泳池毛巾，结果被告知泳池已经关闭，真是太疯狂了。
热水只够洗2-4分钟的澡，然后就变得冰冷。
铁路离你的窗户大约30英尺，昨晚有4趟火车。而且还有一些人，我猜是无家可归的人，在铁轨边露宿。
不值这个价。这应该是一家59美元的汽车旅馆！
我们预订了这家酒店，本来想在泳池里游泳，但很遗憾，我们8:40到的时候前台告诉我们泳池已经关闭了。泳池太近了，感觉有点早。他们10点才重新开放，只剩下不到一个小时的时间准备，11点前离开。
干净、安静、地理位置优越
一楼没有电梯
三好
Worst sandman I’ve stayed in, bottom 10 hotels.
Our room had a decent sized stain on the ceiling from the bathroom above leaking down. Our bathroom looked to have mold. Cigarette smoke smell bothered my kids and wife from trying to sleep, couldn’t leave the window open as it was large enough for the homeless to climb through. It was most evident from the bathroom, seemed to be coming in through the fan that was unable to turn off.
Overall it was a ok stay for one night. Smells like cigarette smoke inside the building but overall it was clean.
For $200 a night this is totally unacceptable. Room smells so bad we need to leave windows open and fan on. If I hadn’t already pre-paid, I would have walked away. This property is poorly kept up. We will never stay at another Sandman in a small town without thoroughly reading the reviews.
There was blood on the sheets on the sofa bed. Also blood stains on some of the towels. The toilet kept running. Otherwise the room was clean. The pool is out of order. The second floor is dipped in so bad the doors do not want to close. There is approximately a 3 inch gap at the base of the door on 1 side. This hotel needs some serious work and upgrades.