酒店回复: I addressed this as this is second review from same guest.
5.0分
其他
原文
翻译提供方:Google
很棒的住宿体验
每次我们入住,Amber 总是很友善,乐于助人,如果我们有任何需要,她都会尽心尽力地提供帮助。
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酒店回复: Thank you so much for your rating and feedback! I am very pleased that I am able to provide accommodations for you when you come.
4.0分
其他
原文
翻译提供方:Google
床很舒服。浴室没有安全扶手,浴室的踢脚板很脏。
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酒店回复: Thank you for your feedback and rating! We are currently working on a full inside remodel and doing a floor at a time.
3.0分
其他
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Elevator was broken. I don’t think the pool was working. Dirty stain across the bathroom door. Random black string across a bright white pillow. The protective plastic cover on bed guard is peeling. It could all just be peeled off to look uniform. I looked under the mattress pad and there was blood on the box spring.
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酒店回复: I'm so sorry to hear of issues you encountered during your stay. Oue pool is down due to renovations and elevator due to electrical issues that we had due to a storm in the area. We since have got it back in working order. We are looking into room issues and handling it with the upmost urgency.
1.0分
其他
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Awful experience
This was hands down the worst hotel experience I've ever had. Room was extremely dirty, pills on the room, bugs walking around, stained furniture, dirty bed sheets, management does not care
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酒店回复: I'm very sorry to hear of your issues and unhappiness with your stay, we are currently under a full remodel of the entire hotel in which all furniture will be replaced within the next two months. We will address all concerns and issues with housekeeping regarding room cleanliness. We give our deepest apologies.
1.0分
家庭亲子
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Construction crews partied all night until 2 or 3 am Friday and Saturday - in multiple rooms and hallway on 3rd floor and in the parking lot. Can’t believe you put guests on same floor! Most of the time in the mornings and evenings, couldn’t find staff at front desk. Breakfast food was only on, not really good.
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酒店回复: THANK YOU FOR TAKING THE TIME TO MAKE THIS REVIEW, IM VERY SORRY TO HEAR OF THE ISSUES DURING YOUR STAY, WE WILL BE WORKING WITH STAFF TO IMPROVE OVERALL GUEST SATISFACTION.
4.0分
情侣出游
Nothing unique, but a predictable chain hotel in a convenient area. Reasonable prices and free bkfst are great perks
酒店回复: THANK YOU FOR TAKING THE TIME TO MAKE THIS REVIEW
1.0分
其他
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Horrible stay
I was so upset i booked four rooms and the rooms that i booked wasn't even the type of rooms i paid for one was missing a tv and they wouldn't even give me another tv plus the pool was closed
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酒店回复: THANK YOU FOR TAKING THE TIME TO MAKE THIS REVIEW, SO SORRY FOR THE POOL BEING CLOSED, WE ARE UNDER REMODEL AT THE MOMENT. ROOM TYPES WERE CHANGED TO HAVE YOUR FOUR ROOMS AS CLOSE AS POSSIBLE AS REQUESTED, WE DONT HAVE FOUR SUITES SIDE BY SIDE.
2.0分
情侣出游
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Building materials all over the parking lot. Shower made a loud noise when tur turned on. To do it with.Stop buy early to check in early college and the front desk was person was quite rude. Came back with no problem after 3:30. Person that checked us in was extremely nice and thorough. That person picture was a model employee.
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酒店回复: THANK YOU FOR TAKING THE TIME TO MAKE THIS REVIEW, THE PROPERTY IS UNDER A FULL REMODEL AT THE MOMENT, SORRY FOR THE MATERIALS AT THE FOYER. SORRY FOR THE EMPLOYEE YOU HAD INTERACTION ADN GLAD TO HEAR THE SECOND EMPLOYEE WAS GREAT, ILL TALK WITH EMPLOYEE ABOUT SITUTION AND GET THINGS ADDRESSED
4.0分
其他
We were travelling/moving with our cat and they took care of our needs.
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酒店回复: THANK YOU FOR TAKING THE TIME TO MAKE THIS REVIEW, WE APPRECIATE YOUR BUSINESS.
经理非常不专业。入住时,酒店承诺我可以在中午12点退房。然而,当我早上和经理讨论时,她拒绝了,并说如果我不在上午11:30之前离开,她就会报警。
很棒的住宿体验
每次我们入住,Amber 总是很友善,乐于助人,如果我们有任何需要,她都会尽心尽力地提供帮助。
床很舒服。浴室没有安全扶手,浴室的踢脚板很脏。
Elevator was broken. I don’t think the pool was working. Dirty stain across the bathroom door. Random black string across a bright white pillow. The protective plastic cover on bed guard is peeling. It could all just be peeled off to look uniform. I looked under the mattress pad and there was blood on the box spring.
Awful experience
This was hands down the worst hotel experience I've ever had. Room was extremely dirty, pills on the room, bugs walking around, stained furniture, dirty bed sheets, management does not care
Construction crews partied all night until 2 or 3 am Friday and Saturday - in multiple rooms and hallway on 3rd floor and in the parking lot. Can’t believe you put guests on same floor! Most of the time in the mornings and evenings, couldn’t find staff at front desk. Breakfast food was only on, not really good.
Nothing unique, but a predictable chain hotel in a convenient area. Reasonable prices and free bkfst are great perks
Horrible stay
I was so upset i booked four rooms and the rooms that i booked wasn't even the type of rooms i paid for one was missing a tv and they wouldn't even give me another tv plus the pool was closed
Building materials all over the parking lot. Shower made a loud noise when tur turned on. To do it with.Stop buy early to check in early college and the front desk was person was quite rude. Came back with no problem after 3:30. Person that checked us in was extremely nice and thorough. That person picture was a model employee.
We were travelling/moving with our cat and they took care of our needs.