酒店回复: **Subject:** Regarding Your Reservation Inquiry Dear Valued Guest, Thank you for reaching out to us. Unfortunately, we are unable to locate a reservation under your name in our system. We sincerely apologize for any inconvenience this may have caused. We would appreciate the opportunity to assist you further. Please contact us at your earliest convenience so we can better understand the issue and work towards a resolution. Your feedback is important to us as we continuously strive to improve our services. Best regards, **Hotel Management**
2.0分
其他
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The room itself was quite noisy. Between the air conditioning unit and the dehumidifier in the room along with the fan in the bathroom it was constant noise. We had to dump the water from the dehumidifier which was disgusting because there was mold all inside of it. The hallways and Lobby were extremely warm and humid. The breakfast was okay however the things that were supposed to stay warm were not. The eggs and sausage had to be heated up in the microwave because they were cold. I would comment on the staff but really saw anyone. Woukd not recommend.
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酒店回复: Dear Cathy,Thank you for staying with us and for sharing your feedback through the survey. We were surprised to hear about your concerns, as you stayed with us for two nights without mentioning any issues during your visit.To clarify, the room you stayed in (Room 108) is equipped with a new, quiet air conditioner and is one of our most requested rooms by frequent guests. The dehumidifier was placed temporarily after carpet cleaning to help purify the air and reduce humidity. If it caused any inconvenience, it could have been unplugged, or we would have gladly removed it had we been informed. Please also note that the discoloration inside the water tank is from iron deposits in the city water supply, not mold.We are happy to share that many guests enjoy our breakfast and the standard it provides, but we sincerely apologize that your experience did not meet your expectations. Your feedback is valuable, and we will use it to improve our service further.We hope you will give us another opportunity to provide you with the comfortable stay you deserve.Warm regards,Hotel Management
4.0分
其他
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Only bad deal was they required a $100 charge even though they required a credit card for incidentals. And it takes 3 to 5 days to get the $100 back. Overall good sta
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酒店回复: Dear Gary,Thank you for staying with us and for giving us a high rating—your positive feedback truly means a lot to our team.We would like to take this opportunity to clarify our payment and incidental deposit policy. When a reservation is made through a third-party travel website using the “Pay Now” option to secure the lowest rate, the travel agency collects payment directly from you and then pays the hotel using a virtual credit card. This virtual card is typically authorized for room charges only.As a standard practice in the hotel industry, we require a refundable incidental deposit of $100 at check-in when no personal credit card is used for incidental coverage. This policy is in place to protect against any unforeseen charges during the stay.We appreciate your understanding and hope to welcome you back again in the near future.Warm regards,General ManagerComfort Inn & Suites of Navasota, TX
5.0分
家庭亲子
Nice granite shower with comfortable beds. Was impressed that maid service came in during our two night stay. My daughter enjoyed the pool.
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酒店回复: Dear Nicole,Thank you for choosing Comfort Inn of Navasota and for continuing to stay with us! We truly appreciate your loyalty and the time you took to share such thoughtful feedback—it means the world to us. Your kind words — " Nice granite showers with comfy beds. with every day housekeeping services."brought smiles to our entire team. We are thrilled to hear that your daughter enjoyed pool amenities made such a positive impact. Guests like you inspire us to continue striving for excellence each day. Whether you're traveling for business or leisure, we look forward to welcoming you back and providing another outstanding experience. Once again, thank you for your continued support and generous review. Warmest regards, General Manager Comfort Inn & Suites – Navasota
2.0分
其他
Lights in the restroom were out. I reported it to the front desk right away. Was told nothing they could to fix it!!
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酒店回复: Dear Elias,Thank you for completing our survey and for choosing to stay with us.We understand your disappointment regarding the room type. As per your reservation through *******, a handicap-accessible room was booked. Unfortunately, changing the room type after check-in would have resulted in a higher rate, which we wanted to avoid on your behalf.Regarding the bathroom lighting issue you mentioned, our front desk team acted promptly by placing a floor lamp to provide additional lighting and address the concern immediately.We sincerely hope you understand that our team did their best to assist you during your stay and resolve any issues promptly.Thank you again for your feedback.Warm regards,General ManagerComfort Inn & Suites
4.0分
家庭亲子
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Two things kept me from rating the property as excellent: the AC unit in our room and the carpet. The AC unit did not pull the moisture from the air, so it was humid in the room. The carpet was also old and somewhat musty. I don’t regularly walk around hotel rooms without shoes, but I took a few steps barefoot on the carpet and it felt moist (AC problem) and sticky.
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酒店回复: Dear Kristy,Thank you sincerely for your kind feedback!At Comfort Inn & Suites, our mission is to ensure every guest enjoys a comfortable, relaxing, and memorable stay. We're delighted to know you appreciated our clean, fresh rooms, the comfort of our beds, and the warm, friendly service provided by our team. Positive reviews like yours are a true encouragement and inspire us to continue delivering exceptional hospitality.That said, I would like to extend my sincerest apologies for the inconvenience you experienced with the air conditioning. Had we been notified during your stay, our team would have been happy to assist in resolving the issue or relocating you to another room for your comfort. Additionally, it's important to note that during periods of high outdoor humidity, running the A/C at very low temperatures (such as 60°F) can sometimes cause the carpet to feel moist or slightly sticky due to condensation buildup.We truly appreciate your understanding and your support. We look forward to the opportunity to welcome you back for a more seamless and enjoyable experience.Warm regards,General ManagerComfort Inn & Suites of Navasota, TX
4.0分
其他
The only complaint I had was the air conditioning system. I couldn’t get it regulated & it felt humid in the room. Otherwise I was happy with my stay.
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酒店回复: Dear Roger,Thank you sincerely for your kind feedback!At Comfort Inn & Suites, our mission is to ensure every guest enjoys a comfortable, relaxing, and memorable stay. We're delighted to know you appreciated our clean, fresh rooms, the comfort of our beds, and the warm, friendly service provided by our team. Positive reviews like yours are a true encouragement and motivate us to continue delivering exceptional hospitality.However, I do want to extend my apologies for the inconvenience you experienced with the air conditioning. Had we been made aware of the issue during your stay, our team would have been more than happy to assist in resolving it or moving you to another room. Please also note that humidity levels in the room can occasionally be affected by the outside weather conditions.Thank you once again for choosing Comfort Inn & Suites. We truly value your support and look forward to welcoming you back for a more seamless and enjoyable experience in the future.Warm regards,General ManagerComfort Inn & Suites of Navasota, TX
4.0分
其他
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Overall was good. I couls never find the person at the front desk when i needed something. The breakfast could have been better cookd. But overall the place was clean. I would stay there again.
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酒店回复: Dear Sujeyn ,Thank you so much for staying with us and for taking the time to share your kind words. We’re thrilled to hear that you had a pleasant and enjoyable stay at our hotel.It’s always rewarding to know that our efforts to provide a clean, comfortable, and welcoming environment made a positive impact on your experience. Your satisfaction means a great deal to our entire team, and your feedback encourages us to continue delivering excellent service to all our guests.We truly appreciate your support and hope to welcome you back again soon for another great stay!Warm regards,General ManagerComfort Inn & Suites of Navasota , TX .
1.0分
其他
0 Star Hotel
Overall, for the price paid not worth the money. This place is definitely not work the couple stars it has.
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酒店回复: Subject: Sincere Apologies for Your ExperienceDear Tracy,We sincerely apologize on behalf of our team that your stay did not meet expectations. We’d greatly appreciate it if you could share more details about your experience so we can address the issue and work to improve.Warm regards,General Manager
5.0分
情侣出游
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The staff was very friendly and helpful. There was free coffee available at all times. They had dollies readily available for use both coming and going. The hotel room was clean as was the surrounding area. All amenities in the room functioned well. The daily breakfast included both warm and cold foods. We got the suite style room which was very comfortable for two people for a multiple-night stay since there was a partial wall divider between the sitting and sleeping area.
坏的
The room itself was quite noisy. Between the air conditioning unit and the dehumidifier in the room along with the fan in the bathroom it was constant noise. We had to dump the water from the dehumidifier which was disgusting because there was mold all inside of it. The hallways and Lobby were extremely warm and humid. The breakfast was okay however the things that were supposed to stay warm were not. The eggs and sausage had to be heated up in the microwave because they were cold. I would comment on the staff but really saw anyone. Woukd not recommend.
Only bad deal was they required a $100 charge even though they required a credit card for incidentals. And it takes 3 to 5 days to get the $100 back. Overall good sta
Nice granite shower with comfortable beds. Was impressed that maid service came in during our two night stay. My daughter enjoyed the pool.
Lights in the restroom were out. I reported it to the front desk right away. Was told nothing they could to fix it!!
Two things kept me from rating the property as excellent: the AC unit in our room and the carpet. The AC unit did not pull the moisture from the air, so it was humid in the room. The carpet was also old and somewhat musty. I don’t regularly walk around hotel rooms without shoes, but I took a few steps barefoot on the carpet and it felt moist (AC problem) and sticky.
The only complaint I had was the air conditioning system. I couldn’t get it regulated & it felt humid in the room. Otherwise I was happy with my stay.
Overall was good. I couls never find the person at the front desk when i needed something. The breakfast could have been better cookd. But overall the place was clean. I would stay there again.
0 Star Hotel
Overall, for the price paid not worth the money. This place is definitely not work the couple stars it has.
The staff was very friendly and helpful. There was free coffee available at all times. They had dollies readily available for use both coming and going. The hotel room was clean as was the surrounding area. All amenities in the room functioned well. The daily breakfast included both warm and cold foods. We got the suite style room which was very comfortable for two people for a multiple-night stay since there was a partial wall divider between the sitting and sleeping area.