酒店回复: Hello Joseph,We appreciate your feedback and are glad to hear you had a positive experience with our staff and found your room to be clean and ready upon arrival. We take note of your suggestion regarding signage and will look into ways to improve the visibility of our property from Hwy 59. Thank you for choosing to stay with us, we hope to welcome you back in the future.
1.0分
情侣出游
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We could hear water running through the wall all night so we didn't sleep well. Next morning the toilet was clogged and we went ask the front desk for a plunger they did not have one and said they were send house keeping. No one showed up before we had to check out. We had to go down stairs to use the bathroom. We won't be staying there ever again
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酒店回复: Dear Mr. Nathan,We are sorry to hear that your stay at the Comfort Suites did not meet your expectations. We appreciate you taking the time to share your feedback, as we are always looking for ways to improve our guests' experiences. Thank you for choosing the Comfort Suites.
2.0分
其他
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My room had a very musty smell to it like it had been flooded before and my daughter's room had and odor of disinfectant. A carpet in the hallway was very worn especially at the transitions.
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酒店回复: Dear Mr. Wynoop,We are sorry to hear your recent stay was not to your satisfaction. We appreciate your feedback, as we are always seeking opportunities for improvement. Thank you for choosing Comfort Suites.
1.0分
商务出差
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The hotel had a very strong chemical smell like it had just been recently fumigated. I was hoping I didn’t leave with any uninvited guests. The ac unit was very loud and the mattress was uncomfortable. The bedding wasn’t very high quality. Just overall not a very inviting hotel room. I feel like it was overpriced.
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酒店回复: Dear Carla,We apologize that your experience during your stay wasn't a good one.We thank you for choosing Comfort Suites & we appreciate the feedback as we are always looking to improve!
2.0分
其他
Very unwelcoming and depressing environment. Clean but dated. Maybe good for a quick pit stop to lay your head but would say your better off elsewhere
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酒店回复: Dear William,Thank you for choosing the Comfort Suites.We are sorry you did not have a good experience during your stay.We appreciate the feedback as we are always looing for ways to improve!
4.0分
其他
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The hotel was clean. Not a super nice resort look just your basic text book looking hotel. Floors in our room were dirty. Spilled water and wiped it up and rag was black. We asked them to specifically mop and they did not ever do it. Just sat down clean towels. Fire alarm was hanging out the wall also. Wires exposed.
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酒店回复: Hello Kelci,Thank you for your feedback regarding your recent stay. We are pleased to hear you found the hotel clean; however, we regret to learn about the issues you encountered with the room cleanliness and maintenance. We will certainly share your observations with the relevant team to ensure they are aware and can address these areas moving forward. Your input is crucial in helping us improve, and we appreciate you bringing these matters to our attention.
4.0分
其他
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Breakfast had a good selection of foods. Room was clean and check-in was super easy. Bed could have been a little bit more comfortable. It is around lot of food options.
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酒店回复: Thank you for choosing Comfort Suites. We are pleased to hear that you had a positive experience during your stay. Your feedback is greatly appreciated as we continually seek ways to enhance our services.
5.0分
其他
Air conditioner seemed to be variable. Woke up warm during the night but later was cool.
Did not eat breakfast.
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酒店回复: Thank you for choosing The Comfort Suites. We are pleased to hear you enjoyed your stay with us.
3.0分
其他
Thin walls and insulation between floors. I was woken up multiple times all night from upstairs and hallway noise. Bed was older and also squeaky.
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酒店回复: Dear Ms.Colleen,Thank you for choosing Comfort Suites. We are very sorry to hear that your recent stay was less than satisfactory. Your feedback is important to us, and we appreciate you taking the time to share your experience.
2.0分
其他
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No more 2.5 or lower hotel/motels!
The rim smelled musty. The shower takes a while to drain. When I got out of he shower the water in the tub we 5-6”! Whenever the AC came on it left an awful smell. Thought I would never get to sleep. Was fine the next morning - maybe because it was cooler outside and the AC quit running. Couldn’t wait to leave.
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酒店回复: Dear Ms. Theresa,We are sorry to hear that your recent stay did not meet your expectations. Thank you for sharing your feedback; we are always looking for ways to improve the guest experience.
酒店位置有点隐蔽，离59号高速公路有点远，我的GPS导航带我们过了入口，然后它显示我们到达目的地了，但那里什么也没有。59号高速公路附近需要有指示牌。而且当时是晚上，很难看到。
除此之外，酒店很好，工作人员也很乐于助人。这是我们这次旅行的理想住处。我们的房间很干净，随时可以入住。
We could hear water running through the wall all night so we didn't sleep well. Next morning the toilet was clogged and we went ask the front desk for a plunger they did not have one and said they were send house keeping. No one showed up before we had to check out. We had to go down stairs to use the bathroom. We won't be staying there ever again
My room had a very musty smell to it like it had been flooded before and my daughter's room had and odor of disinfectant. A carpet in the hallway was very worn especially at the transitions.
The hotel had a very strong chemical smell like it had just been recently fumigated. I was hoping I didn’t leave with any uninvited guests. The ac unit was very loud and the mattress was uncomfortable. The bedding wasn’t very high quality. Just overall not a very inviting hotel room. I feel like it was overpriced.
Very unwelcoming and depressing environment. Clean but dated. Maybe good for a quick pit stop to lay your head but would say your better off elsewhere
The hotel was clean. Not a super nice resort look just your basic text book looking hotel. Floors in our room were dirty. Spilled water and wiped it up and rag was black. We asked them to specifically mop and they did not ever do it. Just sat down clean towels. Fire alarm was hanging out the wall also. Wires exposed.
Breakfast had a good selection of foods. Room was clean and check-in was super easy. Bed could have been a little bit more comfortable. It is around lot of food options.
Air conditioner seemed to be variable. Woke up warm during the night but later was cool.
Did not eat breakfast.
Thin walls and insulation between floors. I was woken up multiple times all night from upstairs and hallway noise. Bed was older and also squeaky.
No more 2.5 or lower hotel/motels!
The rim smelled musty. The shower takes a while to drain. When I got out of he shower the water in the tub we 5-6”! Whenever the AC came on it left an awful smell. Thought I would never get to sleep. Was fine the next morning - maybe because it was cooler outside and the AC quit running. Couldn’t wait to leave.