酒店回复: Dear Mark,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. You indicated that the mattress was not to your liking, the toilet situation you described and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Very truly yours,Samantha Red Roof Management RediResponse Specialist
酒店回复: Dear Zulma,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
浴室里有股霉味。窗帘破了，光秃秃的。地板黏糊糊的。
1.0分
情侣出游
原文
翻译提供方：Google
房间不干净
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酒店回复: Querida Angélica,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn & Suites Wapakoneta. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con la suciedad de la habitación. Acepte nuestras más sinceras disculpas por el impacto que este problema tuvo en su estadía. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes. Esperamos que nos brinde la oportunidad de brindarle una mejor experiencia la próxima vez que esté en el área. Atentamente,ToujanaRed Roof Management RediResponse Specialist
4.0分
家庭亲子
Parking area clean, and open, however it sits back by its self , limited security. Room was clean, had no bad odors, was quiet, and comfortable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Wapakoneta. We're pleased you found your room to be clean, odor-free, quiet, and comfortable. We regret to hear that the parking area and security did not meet your expectations. We are committed to providing a safe environment and will address your concerns.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
Room had lots of things wrong with it. Air conditioning fine. Parking fine. Breakfast dont waste your time.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wapakoneta. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had regarding with the room and the breakfast.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
3.0分
其他
Parking was fine. Breakfast was stale cereal. Apple juice and coffee and bread and bagels I was scared of so I'd skip on the breakfast
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wapakoneta. I am glad to hear the parking met your needs, and I am sorry to hear the breakfast quality fell short of expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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Room temperature was easily adjusted. Room was clean. Sitting chair old and peeling. Parking was veey open and well lit. Was disappointed with the shower...couldn't get hot water, and the knob just kept rotating around turning water on and off. Also, the toilet was running nonstop upon arrival. There is a internal stopper problem that causes it not to fully seal.
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酒店回复: Dear Valued Guest,I appreciate you taking the time to share your experience at Red Roof Inn & Suites Wapakoneta. I'm glad to hear you found the room temperature easily adjustable and the room clean, and that you appreciated the well-lit parking. I am, however, very sorry to hear about the state of the shower and toilet. This is not the standard we aim for, and I understand your disappointment.I have notified the property of your comments to ensure that your concerns are addressed. Thank you for choosing to stay at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
门上没有二级锁，床垫就像睡在木板上一样，枕头也不舒服
淋浴喷头只到胸部中间，大概需要 4 分钟才能有热水
马桶冲了两次才成功
我问是否可以提前退房，因为我们的计划有变，前台的人说可以，但我却发现她撒谎了，并被收取了整个住宿的费用
酒店正在装修，这很好，房间价格合理。但早餐很糟糕，陈旧，自助餐区很脏。最糟糕的是咖啡。最好不要提供咖啡，或者忘掉食物，提供优质的咖啡服务。
马桶很脏。我不得不叫前台的女士来清洁。另外，马桶冲水不畅，她不得不叫经理来修。
太脏了，他们应该更关心清洁度，我认为这是这类地方最重要的事情。
浴室里有股霉味。窗帘破了，光秃秃的。地板黏糊糊的。
房间不干净
Parking area clean, and open, however it sits back by its self , limited security. Room was clean, had no bad odors, was quiet, and comfortable.
Room had lots of things wrong with it. Air conditioning fine. Parking fine. Breakfast dont waste your time.
Parking was fine. Breakfast was stale cereal. Apple juice and coffee and bread and bagels I was scared of so I'd skip on the breakfast
Room temperature was easily adjusted. Room was clean. Sitting chair old and peeling. Parking was veey open and well lit. Was disappointed with the shower...couldn't get hot water, and the knob just kept rotating around turning water on and off. Also, the toilet was running nonstop upon arrival. There is a internal stopper problem that causes it not to fully seal.