Staff was nice and helpful...breakfast good... would be nice to have meat(bacon) also...pillows lumpy beds comfy
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酒店回复: Dear Guest,Thank you for staying with us and for your kind words about our staff and breakfast. We’re glad you enjoyed a comfortable bed. We also appreciate your suggestion about adding bacon and will keep it in mind as we look for ways to improve our breakfast offerings.
3.0分
朋友出游
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New carpet, new paint, and a comfortable bed. Old style air conditioners were a bit loud, but adequate. Large recliner in our room that was filthy and stained. Big disconnect from the rest of the updates.
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酒店回复: Dear Guest,Thank you for your feedback and for noticing our recent updates such as new carpet, paint, and comfortable beds. We sincerely apologize about the condition of the recliner in your room. Your comments have been shared with our housekeeping and maintenance team so we can address this right away. We appreciate your input as it helps us continue improving for our guests.
2.0分
其他
The bed was like sleeping on box springs not a mattress. Ended up sleeping in recliner.
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酒店回复: Dear Guest,Thank you for your feedback. We are very sorry to hear that you did not find the bed comfortable during your stay. Guest comfort is very important to us, and we will be checking this room to make sure the mattress is in good condition. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay in the future.
1.0分
商务出差
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poor communication
There was an "incident" with one of the crew members from my sub-contractor. I was billed for a broken window, WITHOUT being consulted.....$2500.00 AND was charged twice for another room
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酒店回复: Dear Guest,During your recent stay, there was an incident where windows were broken on our property due to a fight in your room. Since the reservation was made under your name, you are responsible for the damages caused by your party or anyone staying under your booking. Please note that per hotel policy, the registered guest is financially liable for any property damage.
4.0分
其他
I was very disappointed that the ice machine did not work. I had to make a separate stop to get ice for my water
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酒店回复: ---Dear Guest,Thank you for your recent stay at Super 8 Valentine, Nebraska, and for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the ice machine not working during your visit.We understand how frustrating it is to have to make an extra stop, and this is not the experience we want for our guests. Our maintenance team has been informed, and we are working to ensure the ice machine is promptly repaired to avoid such inconveniences in the future.We truly appreciate your feedback and hope you will give us another opportunity to provide you with a better stay next time.Sincerely,Super 8 Valentine, NebraskaManagement Team
4.0分
朋友出游
Hotel was clean with the exception of the peeling paint in the pool. Rooms wee sufficient
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Super 8 Valentine, Nebraska. We're glad to hear that you found the hotel clean and the rooms sufficient for your needs.We appreciate you pointing out the issue with the peeling paint in the pool area. This has been noted, and we will be addressing it as part of our ongoing maintenance improvements to ensure a better experience for our guests.Thank you again for your valuable input. We hope to welcome you back in the future.Sincerely,Super 8 Valentine, NebraskaManagement Team
1.0分
家庭亲子
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We stayed here in 2018 and it was in need of repairs then. Sadly the filth was even more apparent. The moldy ring around the inside toilet bowl and sink and tub was horrible. The floors were very dirty and the bed spreads were stained and soiled badly. The pool was just as bad but the hot tub was a scum science experiment. The pool shower had a garden hose attached and other supplies stored in it. The ice machines were out of order. The breakfast area was filthy and the food was stale. The parking was trash covered. The lawn was also trash spewed. The “sold out” sign was tacky. We’ve stayed here a few prior times in prior years for family reunions. Never EVER again. This year we had 3 rooms for two days and would’ve moved out immediately if other accommodations could’ve been found. My 85 year old parents were with us this year, probably their last trip with us. They deserve a clean and safe environment. This was not. Super Eight reputation is suffering because of this facility’s conditions and lack of quality management.
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酒店回复: ---Dear GuestThank you for taking the time to share your feedback regarding your recent stay with us at Super 8 Valentine, Nebraska. We sincerely apologize for the disappointing experience you and your family encountered.Your detailed comments about the cleanliness of the rooms, pool area, and common spaces are very concerning. This is far from the standard we aim to provide, and we are truly sorry that we failed to meet your expectations, especially during such an important family trip. Please accept our sincerest apologies for the condition of the facilities and the discomfort it caused to you and your elderly parents.We are currently working on addressing these issues. Our housekeeping and maintenance teams have been made aware of your feedback and corrective actions are being taken immediately, including deep cleaning, maintenance repairs, and more frequent quality checks. Additionally, we are reviewing our breakfast service and public area upkeep to ensure a much higher standard of cleanliness and presentation moving forward.We truly value your past patronage and it deeply saddens us that we have lost your trust. We appreciate you bringing these issues to our attention so we can take the necessary steps to improve. Should you consider giving us another opportunity in the future, please feel free to reach out to me directly, and I will personally ensure a better experience for you and your family.Sincerely,sandrie General Manager
1.0分
其他
Don’t. Stay. Here.
Smelled like someone dedicated in the corner of the room. The pool area burned my eyes and was not comfortable
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酒店回复: ---**Dear Guest,**Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and want to sincerely apologize for any discomfort you encountered during your stay.Cleanliness and guest satisfaction are our top priorities at Super 8 Valentine, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We take pool safety and air quality seriously, and we will ensure the chemical levels in the pool are carefully monitored.Please know that your feedback helps us improve, and we would appreciate the opportunity to make it right if you choose to stay with us again.Sincerely,**Super 8 by Wyndham – Valentine, NE**223 US Hwy 20, Valentine, NE 69201
5.0分
家庭亲子
Enjoyed the staff, very friendly and helpful. The rooms were clean. The breakfast had several options. The pool area was fun and family friendly.
美好的
Staff was nice and helpful...breakfast good... would be nice to have meat(bacon) also...pillows lumpy beds comfy
New carpet, new paint, and a comfortable bed. Old style air conditioners were a bit loud, but adequate. Large recliner in our room that was filthy and stained. Big disconnect from the rest of the updates.
The bed was like sleeping on box springs not a mattress. Ended up sleeping in recliner.
poor communication
There was an "incident" with one of the crew members from my sub-contractor. I was billed for a broken window, WITHOUT being consulted.....$2500.00 AND was charged twice for another room
I was very disappointed that the ice machine did not work. I had to make a separate stop to get ice for my water
Hotel was clean with the exception of the peeling paint in the pool. Rooms wee sufficient
We stayed here in 2018 and it was in need of repairs then. Sadly the filth was even more apparent. The moldy ring around the inside toilet bowl and sink and tub was horrible. The floors were very dirty and the bed spreads were stained and soiled badly. The pool was just as bad but the hot tub was a scum science experiment. The pool shower had a garden hose attached and other supplies stored in it. The ice machines were out of order. The breakfast area was filthy and the food was stale. The parking was trash covered. The lawn was also trash spewed. The “sold out” sign was tacky. We’ve stayed here a few prior times in prior years for family reunions. Never EVER again. This year we had 3 rooms for two days and would’ve moved out immediately if other accommodations could’ve been found. My 85 year old parents were with us this year, probably their last trip with us. They deserve a clean and safe environment. This was not. Super Eight reputation is suffering because of this facility’s conditions and lack of quality management.
Don’t. Stay. Here.
Smelled like someone dedicated in the corner of the room. The pool area burned my eyes and was not comfortable
Enjoyed the staff, very friendly and helpful. The rooms were clean. The breakfast had several options. The pool area was fun and family friendly.