酒店回复: Dear Juan,Thank you for your perfect rating! We’re glad to see you had a positive experience with us.If there’s anything we can do to make your next stay even better, we’d love to hear your feedback. We hope to welcome you again soon!
5.0分
家庭亲子
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All staff there is very friendly. This is my second time in the last 30 days. We take the grandkids. I’ve never had any issue. But front desk staff and bar staff is amazing!
3.0分
其他
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There is no shower door-- the floor got soaked and then was slippery. I have 2 small chicldren that slipped and fell. No room phone to call front desk. The water park was not open and the lap pool had chipped paint in the water. The carpet in the main entranced was soiled-- not a good first impression walking in. The staff were kind, courteous and helpful.
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酒店回复: Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the challenges you experienced during your stay. The bathroom setup causing water to accumulate on the floor is concerning, especially with young children, and we appreciate you bringing this to our attention so we can address it promptly. We also apologize for the inconvenience of not having a room phone available and for the condition of the lap pool and entrance carpet—these are areas we will be reviewing with our team.We understand your disappointment regarding the water park being closed during your visit, and we know that can greatly impact the overall experience, especially when traveling with family.On a positive note, we’re glad to hear that our staff was able to provide you with kind and helpful service. We appreciate your honest feedback and will use it to make meaningful improvements. If you're open to it, we’d welcome the opportunity to discuss your stay further.
3.0分
其他
Staff seemed bothered by helping. Hotel was clean but kind of run down. Did not know the water park hours of operation until after we booked.
3.0分
其他
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The staff was fine. Although a maid opened the door in the early evening the first night. Someone else opened it the next morning. The big pool is only open Friday nights and Saturdays. Hotel was probably amazing at one time. It either needs torn down or completely remodeled. It is definitely showing major signs of wear.
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酒店回复: Thank you for taking the time to share your experience. While we’re glad to hear our staff provided fine service, we sincerely apologize for the disturbances you encountered with team members entering your room—this should never happen without proper knocking and verification, and we are addressing this promptly.We also understand your disappointment regarding the pool schedule. Our big pool hours are listed online, but we know it can still be frustrating when availability doesn’t match your expectations.Your comments about the condition of the property are important to us. We appreciate your honesty and will be sharing your feedback with our management team as we continue working on improvements. Thank you again for your insight and for giving us the opportunity to reflect and grow.
2.0分
家庭亲子
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The TV wasn’t working. The maintenance man was super nice, but couldn’t fix it without moving us rooms which we didn’t think was worth it. The waterpark was never functioning either day that we were there even though the hours indicated it should’ve been. There weren’t people at the front desk when we needed things throughout various times of the day. Stains in the carpet.
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry for the inconveniences you experienced during your stay. While I’m glad to hear that our maintenance team member was kind and helpful, it’s disappointing that we weren’t able to resolve the TV issue without moving you to another room—that should have been a smoother experience.Regarding the waterpark, weekday hours are listed correctly online, but we understand it can still be frustrating when availability doesn’t match your expectations.We also apologize that front desk coverage fell short and that the condition of the carpet did not meet your expectations. These are areas we are actively working to improve.Thank you for bringing these concerns to our attention. Your feedback helps us focus on the changes that matter most to our guests.
物超所值，体验感极佳
每晚才77美元，比我预想的要好太多了。肯定会再来的。
一层好像所有的自动售货机和制冰机都坏了。很多游戏设施也用不了。另外，我房间里好像还有只老鼠。
员工粗鲁不专业，房间价格不合理，淋浴没有热水，泳池区域没有毛巾。这是我第二次糟糕的体验，晚上10点后才到，入住时却受到了粗暴的对待，我真想开车两个小时回家，而不是在这里过周末，让我的孩子们失望。选择继续住在这里真是个错误的决定。
非常好，我非常喜欢。
All staff there is very friendly. This is my second time in the last 30 days. We take the grandkids. I’ve never had any issue. But front desk staff and bar staff is amazing!
There is no shower door-- the floor got soaked and then was slippery. I have 2 small chicldren that slipped and fell. No room phone to call front desk. The water park was not open and the lap pool had chipped paint in the water. The carpet in the main entranced was soiled-- not a good first impression walking in. The staff were kind, courteous and helpful.
Staff seemed bothered by helping. Hotel was clean but kind of run down. Did not know the water park hours of operation until after we booked.
The staff was fine. Although a maid opened the door in the early evening the first night. Someone else opened it the next morning. The big pool is only open Friday nights and Saturdays. Hotel was probably amazing at one time. It either needs torn down or completely remodeled. It is definitely showing major signs of wear.
The TV wasn’t working. The maintenance man was super nice, but couldn’t fix it without moving us rooms which we didn’t think was worth it. The waterpark was never functioning either day that we were there even though the hours indicated it should’ve been. There weren’t people at the front desk when we needed things throughout various times of the day. Stains in the carpet.