There was limited to no continental breakfast and no clerk for sign-out. Beds were like rocks and A/C unit was a box on the floor that sounded like a truck was in the room when operating. We were traveling, so we survived the night and moved on.
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酒店回复: Hello James,Thank you for recently staying with us. We apologize for any inconvenience you experienced during your stay.The bedding and AC issues will be addressed and fixed to avoid future recurrence.Our breakfast options will be improved for a more enjoyable experience.We hope to welcome you again with a better experience.Regards,AwaGuest Relations Associate
5.0分
家庭亲子
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Clean newly remodeled spacious room. Comfortable bed. Parked at our door. Quiet. Friendly staff. Comfortable tub. Hot water plentiful. Serene surroundings. Cute small town. Could use more lighting around mirror at the sink. Good value. Highly recommended.
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酒店回复: Hello Terri,Thank you for the 10/10 score rating. We are glad that you liked your clean room, comfortable bed, and the excellent service provided by our staff.We hope to welcome you again with an even better experience.Regards,AwaGuest Relations Associate
4.0分
其他
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Day's Inn at Jellico stay
Stay fine. Remodel much better than previous visit. Looks like there is still work in process for the overall remodel.
Breakfast offering need improvements, our option.
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酒店回复: Hello, Valued Guest,Thank you for your feedback! We are glad to hear you noticed the improvements from our ongoing remodel. We appreciate your comments about breakfast and will work on enhancing the options. We look forward to welcoming you back soon!Regards,Sara DrammehGuest Relations Associate
3.0分
其他
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Stopped by to see a friend in Jellico
The breakfast availabilities were lacking terribly. The juice machine was broken. Waffles, sticky buns, cereal, and 4 apples were available.
The room we stayed in was nice. It had been updated since our last visit about 5 years ago. Remodeling was still being done.
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酒店回复: Hello, Valued Guest,Thank you for your feedback. We are glad you noticed the updates to your room and appreciate your patience with the ongoing remodel. We apologize for the limited breakfast options and issues with the juice machine, and we'll work on improving these for future guests.Regards,Sara DrammehGuest Relations Associate
5.0分
家庭亲子
All the staff were very helpful. The room had been newly renovated and was extremely clean.
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酒店回复: Hello, Valued Guest,Thank you for your wonderful feedback! We are delighted to hear our staff were helpful and you enjoyed the newly renovated, clean room. We look forward to welcoming you back soon!Regards,Sara DrammehGuest Relations Associate
1.0分
其他
I wouldn’t stay here again.
The place was a dump. Bottom of pool was green. Only things good about it were the price and the bed was comfortable.
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酒店回复: Hello John,Thank you for your recent stay. We apologize for any inconvenience you experienced during your stay.We are glad that you liked the price offered and the comfortable bed.The pool cleanliness will be addressed to avoid future recurrence.We hope that you will give us another chance to serve you better in the future.Regards,AwaGuest Relations Associate
4.0分
其他
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The pool looked clean and the room was clean and nice smelling. The breakfast is definetely not filling. I like a hot breakfast and there are no hot items except for the waffle machine. There were a couple of fruits and cereal with milk.
We had a baby and asked for a later checkout because I had some transportation issues, but the staff member just asked me if I would like to pay for another night, which I do understand.
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酒店回复: Hello, Valued Guest,Thank you for your feedback. We are glad you found the pool and room clean and pleasant. We appreciate your comments about breakfast and will look into offering more hot options. We also understand your situation with checkout and appreciate your understanding. We hope to welcome you back in the future.Regards,Sara DrammehGuest Relations Associate
5.0分
其他
No worries
We booked online but due to traffic are arrived very late. I called and the gentleman working the desk was kind and helpful.
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酒店回复: Hello, Valued Guest,Thank you for your kind words! We are glad our front desk team was helpful during your late arrival. We hope you had a great stay and look forward to welcoming you back!Regards,Sara DrammehGuest Relations Associate
3.0分
其他
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We literally had holes in our towels. Saw a couple of bugs, but the majority of the hotel was under construction. The bed was good. Internet was ok. Breakfast waffle mix had a “tang” to it so we didn’t eat them. They did have yogurt and fruit.
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酒店回复: Hello, Valued Guest,Thank you for sharing your experience. We apologize for the issues with the towels and bugs, and appreciate your understanding during our ongoing construction. We are glad you enjoyed the bed and found some breakfast options you liked. Your feedback helps us improve.Regards,Sara DrammehGuest Relations Associate
他们不提供牙膏和牙刷，所以我不得不去一元店买。电视有，但是不能用。他们连提供一次性盘子这种小事都不帮忙。当我问的时候，他们说早餐室关了，但我根本就没问早餐，我问的是盘子！前台那位女士态度非常粗鲁，而且前台经常没人。休息室也关着。打电话过去的时候，他们态度也很差。非常糟糕的体验。
There was limited to no continental breakfast and no clerk for sign-out. Beds were like rocks and A/C unit was a box on the floor that sounded like a truck was in the room when operating. We were traveling, so we survived the night and moved on.
Clean newly remodeled spacious room. Comfortable bed. Parked at our door. Quiet. Friendly staff. Comfortable tub. Hot water plentiful. Serene surroundings. Cute small town. Could use more lighting around mirror at the sink. Good value. Highly recommended.
Day's Inn at Jellico stay
Stay fine. Remodel much better than previous visit. Looks like there is still work in process for the overall remodel.
Breakfast offering need improvements, our option.
Stopped by to see a friend in Jellico
The breakfast availabilities were lacking terribly. The juice machine was broken. Waffles, sticky buns, cereal, and 4 apples were available.
The room we stayed in was nice. It had been updated since our last visit about 5 years ago. Remodeling was still being done.
All the staff were very helpful. The room had been newly renovated and was extremely clean.
I wouldn’t stay here again.
The place was a dump. Bottom of pool was green. Only things good about it were the price and the bed was comfortable.
The pool looked clean and the room was clean and nice smelling. The breakfast is definetely not filling. I like a hot breakfast and there are no hot items except for the waffle machine. There were a couple of fruits and cereal with milk.
We had a baby and asked for a later checkout because I had some transportation issues, but the staff member just asked me if I would like to pay for another night, which I do understand.
No worries
We booked online but due to traffic are arrived very late. I called and the gentleman working the desk was kind and helpful.
We literally had holes in our towels. Saw a couple of bugs, but the majority of the hotel was under construction. The bed was good. Internet was ok. Breakfast waffle mix had a “tang” to it so we didn’t eat them. They did have yogurt and fruit.