Came in from Florida for my first Iron Bowl so naturally most things are sold out as well as prices hiked which is to be expected. But I paid over $500 a night to stay in a construction zone. They gave NO warning that we would be on the first floor literally right next to the construction as they remodeled. I woke up to drills and banging so loud every morning and that was not even the worst part! We got stuck with COLD showers which was miserable. Upon checking out we had to walk through tarps that were hung up while they completely demolished all of the rooms and walls around us. There should have at least been some sort of warning.
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酒店回复: Dear Khristina,We have noted your comments regarding construction activity, morning noise, and water temperature, as well as the need for clearer communication during renovations. These points will be reviewed with our management and maintenance teams as we work to strengthen comfort and transparency for future visits.Sincerely, Hotel Manager
3.0分
商务出差
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Hotel was renovating and here fore the floors were bare and when I arrived at my room, the door had been left open with the deadbolt engaged.
The woman at the front desk when checking in had zero personality and was relatively unfriendly.
The breakfast leaves a lot to be desired…. Don’t expect much.
Would not stay again!
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酒店回复: Dear Shane,We are glad you stayed with us and appreciate the chance to improve. We regret the inconvenience caused by the renovation conditions, the room door being left open, the interaction at check in, and the breakfast not meeting your expectations. Your comments have been noted and will be reviewed with our team to strengthen safety checks, service quality, and overall preparation. We remain committed to creating a more comfortable experience for future visits.Sincerely, Hotel Manager
4.0分
其他
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Hotel is under renovation. Very hard to understand staff. Room was clean and beds were comfortable but there are different odors throughout the hotel from muggy to inscents burning. Breakfast could have been better. Juice machine was out, no variety of hot tea and the one provided was nasty. For the comfort and room being clean only I would stay again for price. Also knowing improvements are being made.
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酒店回复: Dear Heidi,We are glad to know that you found the room clean and the beds comfortable. We appreciate your understanding as renovations are underway to enhance guest experience. Your comments about staff communication, breakfast variety, and odors have been noted for review and improvement. It is great to know you would consider staying again for the comfort and value. We look forward to welcoming you back with further upgrades soon.Sincerely, Hotel Manager
4.0分
其他
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Stay was fine overall. Currently under construction for renovations so the gym was not accessible. Minor issues with the room; mattress was visibly stained, shower doors did not close properly.
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酒店回复: Dear Damali,Thank you for sharing your feedback. We are glad to know your overall stay was pleasant. We regret the inconvenience caused by the renovation and room maintenance issues. Your comments regarding the mattress and shower doors have been shared with our housekeeping and maintenance teams for correction. We appreciate your understanding during our improvement phase and look forward to welcoming you back to a refreshed and upgraded stay experience.Sincerely, Hotel Manager
2.0分
其他
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The room had a terrible smell! They charged us three to four times. Also made us pay for one night ahead of time but the reservation said we didn’t have to pay till we got there! We will not stay again!
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酒店回复: Dear Karen,We regret the inconvenience caused during your stay and understand your concerns regarding the room odor and billing confusion. Your feedback has been noted and will be reviewed with our management and front desk teams to ensure clarity and improvement in our processes. We take such matters seriously and will work to prevent similar issues in the future.Sincerely, Hotel Manager
5.0分
家庭亲子
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Room was very clean and the beds were super comfy. Excellent water pressure. Breakfast is quick and simple. Coffee cups are a bit too small-would recommend getting one size bigger.
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酒店回复: Thank you so much for your feedback! We're glad you enjoyed the clean room, comfortable beds, and strong water pressure. We appreciate your suggestion about the coffee cups — we'll definitely share that with our team. Hope to see you again soon!
5.0分
情侣出游
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Property was very nice despite the fact that renovations are currently underway. Room was clean and bed was comfortable. Property is very conveniently located with dining options nearby.
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酒店回复: Thank you for your kind feedback! We’re glad you enjoyed your stay and found our rooms comfortable and location convenient. We appreciate your understanding during our renovation and hope to welcome you back once everything is completed.
5.0分
其他
Beds extra comfortable,rooms are clean, hotel smells good,staff are friendly, respectful, approachable, helpful and professional
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酒店回复: Dear Shankeyah,Thank you for your wonderful feedback. We are delighted to know that you enjoyed a comfortable stay and appreciated the cleanliness, pleasant atmosphere, and fresh scent throughout the hotel. It is especially rewarding to hear such kind words about our friendly and professional staff. Providing excellent service and a welcoming environment is our top priority. We look forward to hosting you again for another enjoyable stay.Sincerely, Hotel Manager
3.0分
其他
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Yikes
Not clean rooms, stains on floor, carpet, no where to put clothes (no drawers or closet), windows couldnt see out of well because it was so dirty, a/c took forever to cool down, breakfast was half available with no water or juice available, it was all microwave stuff with not many places to sit and eat
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酒店回复: We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We’re currently completing renovations throughout the hotel, including updates to room furniture, flooring, and breakfast area setup, which may have affected your stay. Your comments have been shared with our housekeeping and maintenance teams to ensure better attention to cleanliness and comfort moving forward. We hope you’ll consider giving us another chance once the improvements are fully complete.
5.0分
家庭亲子
We stayed here for an Auburn Football game and were very happy with everything! No complaints!
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酒店回复: Dear Kayla,Thank you for your wonderful feedback. We are thrilled to know you had such a pleasant stay during the Auburn football game and that everything met your expectations. It is always great to hear when guests have a seamless and enjoyable experience. We appreciate your kind words and look forward to welcoming you back for another great stay soon.Sincerely, Hotel Manager
Came in from Florida for my first Iron Bowl so naturally most things are sold out as well as prices hiked which is to be expected. But I paid over $500 a night to stay in a construction zone. They gave NO warning that we would be on the first floor literally right next to the construction as they remodeled. I woke up to drills and banging so loud every morning and that was not even the worst part! We got stuck with COLD showers which was miserable. Upon checking out we had to walk through tarps that were hung up while they completely demolished all of the rooms and walls around us. There should have at least been some sort of warning.
Hotel was renovating and here fore the floors were bare and when I arrived at my room, the door had been left open with the deadbolt engaged.
The woman at the front desk when checking in had zero personality and was relatively unfriendly.
The breakfast leaves a lot to be desired…. Don’t expect much.
Would not stay again!
Hotel is under renovation. Very hard to understand staff. Room was clean and beds were comfortable but there are different odors throughout the hotel from muggy to inscents burning. Breakfast could have been better. Juice machine was out, no variety of hot tea and the one provided was nasty. For the comfort and room being clean only I would stay again for price. Also knowing improvements are being made.
Stay was fine overall. Currently under construction for renovations so the gym was not accessible. Minor issues with the room; mattress was visibly stained, shower doors did not close properly.
The room had a terrible smell! They charged us three to four times. Also made us pay for one night ahead of time but the reservation said we didn’t have to pay till we got there! We will not stay again!
Room was very clean and the beds were super comfy. Excellent water pressure. Breakfast is quick and simple. Coffee cups are a bit too small-would recommend getting one size bigger.
Property was very nice despite the fact that renovations are currently underway. Room was clean and bed was comfortable. Property is very conveniently located with dining options nearby.
Beds extra comfortable,rooms are clean, hotel smells good,staff are friendly, respectful, approachable, helpful and professional
Yikes
Not clean rooms, stains on floor, carpet, no where to put clothes (no drawers or closet), windows couldnt see out of well because it was so dirty, a/c took forever to cool down, breakfast was half available with no water or juice available, it was all microwave stuff with not many places to sit and eat
We stayed here for an Auburn Football game and were very happy with everything! No complaints!