酒店回复: Dear James,We are truly sorry for the experience you described. The issues with drainage, maintenance, and especially the concern about bites are unacceptable and not the standard we strive to provide. Your feedback has been shared with our housekeeping and maintenance teams for immediate action. We sincerely apologize and appreciate you bringing this to our attention so we can address it promptly.Thank you,Super 8 Independence Management
1.0分
家庭亲子
原文
翻译提供方：Google
它破旧不堪，过时了
5.0分
家庭亲子
原文
翻译提供方：Google
出色的
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酒店回复: Dear Wendy,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Super 8 by Wyndham Independence Kansas City. We work tirelessly to ensure our guests experience the best hospitality in Super 8 by Wyndham Independence Kansas City. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank you,Super 8 Independence Management
3.0分
家庭亲子
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Needs to be renovated, cracked floor tiles with missing grout around them in the bathroom, caulking around tub dirty, showerhead needs to be cleaned. The windows need to be cleaned on the outside, it’s caked with a foggy film.
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酒店回复: Dear McIntyre,Thank you for bringing these critical maintenance issues to our attention. We apologize for the condition of your room, especially the cracked tiles, dirty caulking, and unclean showerhead in the bathroom. This is not the standard we uphold. We are dispatching our maintenance and housekeeping teams to address the required renovations and deep cleaning. We also recognize that the exterior windows are in need of cleaning. Once again, we genuinely appreciate your feedback, and we look forward to hosting you again very soon!Thank you,Super 8 Independence Management
3.0分
其他
The reservation waa for a queen bed. It waa a full size. Very uncomfortable. When checking out her it was a full , she said it was a queen.
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酒店回复: Dear Donita,Thank you for your feedback. We apologize for the confusion and discomfort regarding your bed size. We regret that the room assigned did not meet your expectations for a queen bed and was uncomfortable. We are reviewing our reservation and room description standards to ensure accuracy and to confirm that our team provides correct information at check-out. We are looking forward to seeing you again in Super 8 by Wyndham Independence Kansas City!Thank you,Super 8 Independence Management
3.0分
其他
Hotel is closing convenient to chief Stadium and food. We had a musty smell to it and is in need of renovation.
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酒店回复: Dear Godfrey,We're glad you enjoyed our convenient location near Chief's Stadium and local restaurants. However, we apologize for the musty odor you experienced in your room. This is not the standard we aim for. We also appreciate your feedback regarding the need for renovations.We hope to have the opportunity to welcome you back in the future and provide a significantly improved experience.Thank you,Super 8 Independence Management
4.0分
其他
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Just wish we would have realized that we were on the bottom floor and there were no elevators. My wife has Parkinson's disease and it was hard for her to get to the room. Other than that, no problem.
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酒店回复: Dear John,We sincerely apologize for the inconvenience caused by the lack of an elevator and understand how challenging it must have been for your wife. We always recommend guests with mobility concerns to contact us ahead of time so we can help accommodate their needs more comfortably. We’re glad that aside from this issue, your stay was satisfactory, and we appreciate your feedback as it helps us improve accessibility for future guests.Thank you,Super 8 Independence Management
5.0分
家庭亲子
Great place to stay if your going to a chiefs game, very nice help, great quick breakfast, clean rooms!
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酒店回复: Dear Lynette,We're thrilled to be your home base when you're in town for a Chiefs game. Our team takes great pride in providing helpful service, and it's wonderful to know you enjoyed our quick breakfast – perfect for fueling up before kickoff!Your compliments about our clean rooms are genuinely appreciated. We love hosting Chiefs Kingdom and are thrilled to have contributed to a great game-day experience. We look forward to welcoming you back for the next home game!Thank you,Super 8 Independence Management
1.0分
情侣出游
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Staff did not work well with *******. Tried to charge us more upon checkout. Bathtub had markings in it, looked as though a child was left in it and marked up the bottom. Even though the facility is supposed to be smoke free, room wreaked of cigarette residual and possibly other misc substances. Cigarette burn mark on the sink. Bed was comfortable but the pillows were small and not comfortable at all. I wouldn’t stay here again if it was the last place open.
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酒店回复: Dear Jeff,We sincerely apologize for the issues you experienced during your stay. The condition of the bathtub, cigarette odor, and cigarette burn marks you mentioned are unacceptable, and your feedback has been shared with our housekeeping and maintenance teams for immediate review. We also regret the confusion with billing and any inconvenience caused during checkout, as well as your dissatisfaction with the pillows. Your comments are valuable and will help us improve both our facilities and guest service for future visitors.Sincerely,Super 8 Independence Management
我住得很愉快。我是出差来的。房间很干净，但我走到走廊对面的制冰机时，脚被水浸湿了。没有什么比袜子湿透更糟糕的了。估计是机器漏水了，因为第二天早上他们在地板上放了毛巾和吹风机。这种事难免发生。我很满意酒店一直有人值守，因为很遗憾，这片区域确实需要市政清洁。再次强调，这并非酒店的错，但我很感谢他们照看停车场。要是房间里有咖啡机就更好了。
我会再次入住这家酒店。
恶心的酒店
房间太糟糕了，淋浴排水不畅，浴室门关不严，更糟糕的是，我醒来时发现身上全是被臭虫咬的痕迹！
它破旧不堪，过时了
出色的
Needs to be renovated, cracked floor tiles with missing grout around them in the bathroom, caulking around tub dirty, showerhead needs to be cleaned. The windows need to be cleaned on the outside, it’s caked with a foggy film.
The reservation waa for a queen bed. It waa a full size. Very uncomfortable. When checking out her it was a full , she said it was a queen.
Hotel is closing convenient to chief Stadium and food. We had a musty smell to it and is in need of renovation.
Just wish we would have realized that we were on the bottom floor and there were no elevators. My wife has Parkinson's disease and it was hard for her to get to the room. Other than that, no problem.
Great place to stay if your going to a chiefs game, very nice help, great quick breakfast, clean rooms!
Staff did not work well with *******. Tried to charge us more upon checkout. Bathtub had markings in it, looked as though a child was left in it and marked up the bottom. Even though the facility is supposed to be smoke free, room wreaked of cigarette residual and possibly other misc substances. Cigarette burn mark on the sink. Bed was comfortable but the pillows were small and not comfortable at all. I wouldn’t stay here again if it was the last place open.