Ms. Chasity and Ms..Liberia were so kind, and they made sure that my disabled mother had a room on the first floor. The entire staff were kind, and professional. Thank you so much for amazing customer service. God, bless 🙏
3.0分
商务出差
Free continental breakfast was horrible. Really nonexistent unless you like cereal.
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酒店回复: Thank you for taking the time to share your feedback. At Spark, we believe we shine when our hotel shines, and we apologize you did not enjoy our complimentary Bagel Bar Breakfast which is cold and not a hot this breakfast is a standard for our Brand at Hilton. I have addressed your concerns with the team. If you would like to discuss your experience in more detail, please contact the hotel directly We hope to welcome you back soon.
5.0分
家庭亲子
The breakfast needs to be updated, it's not a hot breakfast, other than that I would stay there again, McDonald's is down the street
5.0分
其他
Family Get-away
Enjoyed this stay more than the other I believe perception is everything maybe it was the room location that made a difference
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酒店回复: Hello Cherelle and thank you for your feedback. We are excited to hear your stay was great and hope to welcome you back soon !
4.0分
其他
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Short stay
This experience was a little different the lady at the front desk attitude was better and it’s starting to feel like this place is turning around. Room was clean.
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酒店回复: Hello I and my entire team would like to thank you for your feedback about your recent stay! We always aim to exceed guest expectations and we are excited to hear you were satified with your room accommodations and staff here , and hope to welcome you back soon !
5.0分
其他
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Couldn't have asked for more!!!
Great place to stay ESPECIALLY if you have kids! Front desk was amazing every step of the way & was beyond patient and understanding with my toddlers acting crazy! And that includes every front desk clerk we had contact with! One girl even got out her own cell phone and was looking up places around here to take my kids to for some fun! Super clean! Excellent breakfast selection! And even though policy is usually pretty solid on check in/check out times, the front desk & housekeeping staff helped out with both & went above & beyond to really make this place stand out above the rest!! So thank you to the staff of Spark by Hilton in Mansfield!!! Y'all really are top notch!!!
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酒店回复: Desiree We would like to thank you for your recent stay with us and all of your feedback. We aim to exceed guest expectations and are glad we beat the mark ! We hope to welcome you back soon!
5.0分
家庭亲子
It was smaller but very neat and clean and friendly atmosphere.
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酒店回复: Hello Margaret, and thank you for your recent feedback about your recent stay with us. We always take pride in our hotel and exceeding guest expectations. We hope to welcome you back soon!
5.0分
其他
Although overnight, my stay was just what I needed after a very long week. Peaceful and quiet, which provided for a great night's sleep. Thank you!
3.0分
其他
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Not what I was expecting
We arrived at time of check in and was told by the lady at the front desk the rooms wasn’t ready and she wasn’t sure how long it was going to be then she said she would check and see it might be another 20 or 30 minutes remind you all we are coming from one event done travel all day and now we can’t check in to change to go to our other event stressful so we leave get in the car set for about 10 minutes before we pull off she waves us down and say now the room is ready we just collected the room key and left didn’t feel welcome next morning breakfast was skimpy ask for more cereals and was told she wasn’t sure same lady if it was some more she wasn’t very friendly or accommodating and the parking lot was full so we had to park away from the hotel.
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酒店回复: Hello, I am greatly disappointed to hear about these issues during your stay with us. I would like to apologize that we failed to exceed your expectations which is our entire goal for our guests. This will be addressed with the Front Desk/Breakfast Department so that this is prevented in the future. Thank you for taking the time to tell us about your stay and i hope you consider giving us a chance to "make it right" by staying with us the next time you are in Mansfield ,LA.
5.0分
其他
It was a great stay. Staff was very friendly and beds were very comfy!
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酒店回复: Stefanie ! we would like to thank you for your recent stay with us and providing feedback about it. We hope to welcome you back soon !
Ms. Chasity and Ms..Liberia were so kind, and they made sure that my disabled mother had a room on the first floor. The entire staff were kind, and professional. Thank you so much for amazing customer service. God, bless 🙏
Free continental breakfast was horrible. Really nonexistent unless you like cereal.
The breakfast needs to be updated, it's not a hot breakfast, other than that I would stay there again, McDonald's is down the street
Family Get-away
Enjoyed this stay more than the other I believe perception is everything maybe it was the room location that made a difference
Short stay
This experience was a little different the lady at the front desk attitude was better and it’s starting to feel like this place is turning around. Room was clean.
Couldn't have asked for more!!!
Great place to stay ESPECIALLY if you have kids! Front desk was amazing every step of the way & was beyond patient and understanding with my toddlers acting crazy! And that includes every front desk clerk we had contact with! One girl even got out her own cell phone and was looking up places around here to take my kids to for some fun! Super clean! Excellent breakfast selection! And even though policy is usually pretty solid on check in/check out times, the front desk & housekeeping staff helped out with both & went above & beyond to really make this place stand out above the rest!! So thank you to the staff of Spark by Hilton in Mansfield!!! Y'all really are top notch!!!
It was smaller but very neat and clean and friendly atmosphere.
Although overnight, my stay was just what I needed after a very long week. Peaceful and quiet, which provided for a great night's sleep. Thank you!
Not what I was expecting
We arrived at time of check in and was told by the lady at the front desk the rooms wasn’t ready and she wasn’t sure how long it was going to be then she said she would check and see it might be another 20 or 30 minutes remind you all we are coming from one event done travel all day and now we can’t check in to change to go to our other event stressful so we leave get in the car set for about 10 minutes before we pull off she waves us down and say now the room is ready we just collected the room key and left didn’t feel welcome next morning breakfast was skimpy ask for more cereals and was told she wasn’t sure same lady if it was some more she wasn’t very friendly or accommodating and the parking lot was full so we had to park away from the hotel.
It was a great stay. Staff was very friendly and beds were very comfy!