Check in was easy and staff was good. The beds and pillows were nice. You could smell residual smoke in the hallway near our room. Our room had a residual smell that was not pleasant. Many little flying bugs in thebreakfast area and in our shower. For the price I expected better.
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酒店回复: Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in process smooth and our staff accommodating. It's great that you enjoyed the comfort of our beds and pillows. However, we sincerely apologize for the issues you encountered. We take these matters seriously and will address them promptly to ensure improvements. Your experience does not reflect our usual standards, and we appreciate your bringing it to our attention. We hope to have the opportunity to welcome you back for a better experience in the future.
2.0分
商务出差
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I came at a terrible time. The parking lot was being re-survaced and that was not mentioned at the point of the reservation. I was told to park on the road in front of the hotel. However do to the large construction crew parking all their vehicles on said road there was no parking to be had for quite a hiking distance. Check in was short. Got into my room, never checked anything went to bed. Woke up the next morning getting ready to go to work, opening the drapes and realizing that part of the ceiling by the window was covered in black mold. I left to tell them that when I retunred from work that evening that I expected to switch rooms. The guy at the reception tried to tell me it was not mold and it just needed paint. I dont think so. They did put me in another room that night what was surprisingly clean. The breakfast in the morning was none exsisting unless you are ok with some coffee, juice and a brown banana. The young woman working the evening reception was lovely, helpful and understanding. The morning guy was non caring. Overall the hotel has seen better days and is in need of updates. The pool was open and heaviy clorinated. Same with the hot tub. Just adding clorine will not clean a hot tub or the nozzles for the massage jets. I would not recommend this place and will not return
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酒店回复: Thank you for sharing your detailed feedback about your recent stay. We apologize for the inconvenience caused by the issues you faced. We appreciate your feedback and will work towards making the necessary updates.
5.0分
其他
The person that checked me in told me breakfast was until 10 am. However, I went out at 9:15 and there was not breakfast available.
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酒店回复: Thank you for sharing your experience. We apologize for the confusion regarding our breakfast hours. Our service typically ends at 9:00 AM, and we regret any misunderstanding. We will remind our staff to communicate this clearly in the future. Your satisfaction is important to us, and we hope to welcome you back for a better stay. Please reach out for any further assistance.
5.0分
商务出差
Room service has been amazing. Daily check on towels and garbage emptied been great. Breakfast in morning always ready. Friendly service.
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酒店回复: Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed our room service and found the daily attention to towels and garbage to be satisfactory. It's great to know that our breakfast offerings met your expectations and were always ready for you in the morning. Our team takes pride in providing friendly service, and we're delighted that this made a positive impact on your stay. Your feedback is truly appreciated and motivates us to continue delivering exceptional service. We look forward to welcoming you back soon for another delightful experience. Safe travels!
4.0分
其他
Room was clean. Check in was easy. Breakfast was decent. Coffee was good. The fridge and microwave were clean. All good.
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酒店回复: Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found your room clean and enjoyed the convenience of an easy check-in process. It's great to know that our breakfast offerings met your expectations and that you appreciated the quality of our coffee. We're also glad that the fridge and microwave in your room were up to your standards. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant stay!
2.0分
家庭亲子
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Room was clean but oddly setup. Staff was pretty non-chalant. Visible mold all over in the pool room appears to have been a roof leak.
Stay was difficult as there was some strange thumping and pounding in the piping that went on from 3am until we left. When using the toilet the thumping could be felt through the pipes.
Our room was close to the elevator and the dinging of the system came through the walls.
Do not recommend.
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酒店回复: Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay, including the room setup, staff demeanor, and noise disturbances. We are committed to providing a comfortable and pleasant environment for our guests, and your comments are invaluable in helping us improve. We are sorry that your stay did not meet your expectations and appreciate your patience as we work to resolve these matters. If there's anything else we can do to make amends, please let us know. Thank you for helping us enhance our services.
5.0分
其他
You have everything what you need around hotel and is walkable. Clean room kind stuff. See you next time.
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酒店回复: Thank you for your wonderful feedback! We're delighted to hear that you found our location convenient and appreciated the cleanliness of your room. Our team takes great pride in providing exceptional service, and it's rewarding to know that their efforts are recognized. We look forward to welcoming you back on your next visit. Safe travels and see you soon!
2.0分
情侣出游
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the bath tub was not really handicap accessible, there were safety bars to hold on to but the step to get into the tub was extremely high plus the shower head was very poor
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酒店回复: Thank you for your feedback. We apologize for any inconvenience you experienced with the bathtub accessibility. We understand the importance of providing a comfortable and accessible experience for all our guests. For your future stays, we do offer rooms with walk-in showers that may better suit your needs. Please let us know in advance, and we will be happy to accommodate your request. Thank you for bringing this to our attention, and we look forward to welcoming you back soon.
5.0分
家庭亲子
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The Breakfast was actually pretty nice set up and the area was kept clean and well stocked! They also had a coffee machine by the front desk that had an option for just hot water for tea! I enjoyed my weekend stay and would definitely stay here again
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酒店回复: Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the breakfast setup and found the area clean and well-stocked. It's great to know that the coffee machine's hot water option for tea added to your enjoyment. We're thrilled that you had a pleasant weekend stay and look forward to welcoming you back in the future. Safe travels!
适合短住的好地方。早餐很棒！泳池和按摩浴缸也很好。
Check in was easy and staff was good. The beds and pillows were nice. You could smell residual smoke in the hallway near our room. Our room had a residual smell that was not pleasant. Many little flying bugs in thebreakfast area and in our shower. For the price I expected better.
I came at a terrible time. The parking lot was being re-survaced and that was not mentioned at the point of the reservation. I was told to park on the road in front of the hotel. However do to the large construction crew parking all their vehicles on said road there was no parking to be had for quite a hiking distance. Check in was short. Got into my room, never checked anything went to bed. Woke up the next morning getting ready to go to work, opening the drapes and realizing that part of the ceiling by the window was covered in black mold. I left to tell them that when I retunred from work that evening that I expected to switch rooms. The guy at the reception tried to tell me it was not mold and it just needed paint. I dont think so. They did put me in another room that night what was surprisingly clean. The breakfast in the morning was none exsisting unless you are ok with some coffee, juice and a brown banana. The young woman working the evening reception was lovely, helpful and understanding. The morning guy was non caring. Overall the hotel has seen better days and is in need of updates. The pool was open and heaviy clorinated. Same with the hot tub. Just adding clorine will not clean a hot tub or the nozzles for the massage jets. I would not recommend this place and will not return
The person that checked me in told me breakfast was until 10 am. However, I went out at 9:15 and there was not breakfast available.
Room service has been amazing. Daily check on towels and garbage emptied been great. Breakfast in morning always ready. Friendly service.
Room was clean. Check in was easy. Breakfast was decent. Coffee was good. The fridge and microwave were clean. All good.
Room was clean but oddly setup. Staff was pretty non-chalant. Visible mold all over in the pool room appears to have been a roof leak.
Stay was difficult as there was some strange thumping and pounding in the piping that went on from 3am until we left. When using the toilet the thumping could be felt through the pipes.
Our room was close to the elevator and the dinging of the system came through the walls.
Do not recommend.
You have everything what you need around hotel and is walkable. Clean room kind stuff. See you next time.
the bath tub was not really handicap accessible, there were safety bars to hold on to but the step to get into the tub was extremely high plus the shower head was very poor
The Breakfast was actually pretty nice set up and the area was kept clean and well stocked! They also had a coffee machine by the front desk that had an option for just hot water for tea! I enjoyed my weekend stay and would definitely stay here again