The room fir 2 persons was uncomfortsble as far as seating. Only one chair in room. Hanging for clothing was terrible. No closet just 3 hooks not good for clothes on hangers.
5.0分
家庭亲子
Room was clean but a strong smell of something (cleaning agents) when you entered the hallway
4.0分
其他
Comfy bed and room was clean, safe location.
Coffee not available until 6am. The breakfast was limited.
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酒店回复: Hello,Thank you for taking the time to leave us your feedback on your stay. We take pride in our ability to provide our guests with a comfortable and safe experience at Super 8 Oelwein. We offer a free continental breakfast to all of our guest that includes fresh waffles, coffee, juices, bagels, cereals, yogurts, fruits and pastries. We look forward to the opportunity of serving you again during your next visit to Oelwein!
3.0分
其他
It was a clean room. Could hear everyone that would walk in other rooms or hall. Breakfast ******
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酒店回复: Hello, Thank you for taking the time to share your feedback. We truly appreciate you recognizing the cleanliness of your room, as our staff works hard to maintain high standards throughout the property. We're sorry to hear that other aspects of your stay fell short of your expectations. Our complimentary continental breakfast includes fresh waffles, coffee, juices, pastries, bagels, cereals, and fruits, and we strive to offer a convenient and enjoyable start to the day. We hope to have the opportunity to welcome you again and provide a more satisfying experience.
4.0分
情侣出游
Good value for room. Didn't like that air conditioner was off when checking in and had to lower temperature to get to turn on.
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酒店回复: Hello, Thank you for your review and for staying with us at Super 8 by Wyndham Oelwein. We're glad you found our property to be a good value! We appreciate your feedback regarding the air conditioning. To ensure a more comfortable arrival experience for all our guests, we already have a practice in place where our staff turns on the A/C units earlier in the day. We will continue to be more diligent about this moving forward to maintain a cool and welcoming environment in every room. We value your input and hope to welcome you again soon!
5.0分
其他
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Travelling Australians
Bed was clean and comfortable, bathroom was clean. Mun, Daughter and kids do a great job at looking after this place. Breakfast is included in the room booking, its just not listed, and it has good choices. No coffee in room but its available in the breakfast room all day. Good value stay.
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酒店回复: Hello, Thank you so much for your kind review and for staying at Super 8 by Wyndham Oelwein! We're thrilled to hear that you found the bed and bathroom clean and comfortable, and we truly appreciate your recognition of the hard work put in by our family and staff to keep the property well-maintained. We're glad you enjoyed the complimentary breakfast and found it to have good choices, and we appreciate you noting that coffee is always available in the breakfast area throughout the day. We're happy you found your stay to be a good value and hope to welcome you back again soon!
4.0分
其他
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Confused.
My plans changed during the trip and I did not require a 2nd nights stay. I chatted with the desk and she advised she would call the owner and let me know via text or call. No call or text came so I stopped back and was advised since I booked third party they could not credit or refund the 2nd night, even though I paid at the property and not through the app. It was and is confusing. The amenities were great. Lesson learned I guess......
3.0分
情侣出游
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No staff to refill coffee and waffle batter at breakfast. Another customer tried calling staff on phone with no answer. Customer ended up brewing coffee for himself and others.
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酒店回复: Hello, Thank you for your feedback. We’re sorry to hear about your experience during breakfast and appreciate you bringing it to our attention. While we always have staff on the property to assist guests with any requests, there are times they may be helping other guests or attending to duties elsewhere on-site. Our front desk phone is the best way to reach someone quickly, and we’ll look into this situation to ensure our responsiveness remains up to standard. We’re committed to providing attentive service and will take steps to prevent similar issues moving forward.
2.0分
家庭亲子
2 story with no elevator, motel was clean, but staff was evasive and not truthful.
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酒店回复: Hello, Thank you for taking the time to share your feedback. We’re disappointed to hear that your stay did not meet your expectations, as our team takes pride in providing honest and attentive service to every guest. While our property is two stories and does not have an elevator, we do our best to accommodate guests who request ground-floor rooms, especially those with mobility concerns. We appreciate your comments and will review them with our staff to ensure we continue improving the guest experience.
4.0分
其他
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This is a decent place to stay if you are wanting to save money on a hotel. It is clean for the most part (there were some stains in the bathtub and on some baseboards) but overall the bed and floor and appliances were clean. We have stayed here before and will probably stay here again next time we are in town. They have a waffle maker and then basics like bagles and cereal and milk and juice. Coffee was weak but not terrible.
The room fir 2 persons was uncomfortsble as far as seating. Only one chair in room. Hanging for clothing was terrible. No closet just 3 hooks not good for clothes on hangers.
Room was clean but a strong smell of something (cleaning agents) when you entered the hallway
Comfy bed and room was clean, safe location.
Coffee not available until 6am. The breakfast was limited.
It was a clean room. Could hear everyone that would walk in other rooms or hall. Breakfast ******
Good value for room. Didn't like that air conditioner was off when checking in and had to lower temperature to get to turn on.
Travelling Australians
Bed was clean and comfortable, bathroom was clean. Mun, Daughter and kids do a great job at looking after this place. Breakfast is included in the room booking, its just not listed, and it has good choices. No coffee in room but its available in the breakfast room all day. Good value stay.
Confused.
My plans changed during the trip and I did not require a 2nd nights stay. I chatted with the desk and she advised she would call the owner and let me know via text or call. No call or text came so I stopped back and was advised since I booked third party they could not credit or refund the 2nd night, even though I paid at the property and not through the app. It was and is confusing. The amenities were great. Lesson learned I guess......
No staff to refill coffee and waffle batter at breakfast. Another customer tried calling staff on phone with no answer. Customer ended up brewing coffee for himself and others.
2 story with no elevator, motel was clean, but staff was evasive and not truthful.
This is a decent place to stay if you are wanting to save money on a hotel. It is clean for the most part (there were some stains in the bathtub and on some baseboards) but overall the bed and floor and appliances were clean. We have stayed here before and will probably stay here again next time we are in town. They have a waffle maker and then basics like bagles and cereal and milk and juice. Coffee was weak but not terrible.