酒店回复: Dear Joel, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn LaGrange. It was great to read that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, JonathanRed Roof Management RediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
整洁干净的房间干净的设施交通便利和良好的公园
1.0分
其他
Room smelled like mold. Bugs found in room. Could easily hear other people staying in rooms around.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn LaGrange. I was saddened to read that your stay fell short of your expectations due to the bugs you reported and the possible worry of mold in your room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof ManagementRediResponse Specialist
5.0分
其他
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Great stay!
Very good stay! I’ve never had issues with any Red Roof Inn. The showers have great pressure, as well as sensitive-skin soap. The air conditioning worked perfectly, it kept the room nice and icy for a good night’s sleep.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn LaGrange. We appreciate your continued trust in Red Roof Inn. I'm delighted the shower pressure and sensitive-skin soap met your expectations, and that our air conditioning ensured a comfortably icy and restful night's sleep.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Cleanliness should be top priority
I booked a king but none were available so had a room with two queens. At least one of the beds was clean. Cleanliness was a problem in the bathroom. Discussed with manager and was given excuses. Don’t take my money if you aren’t going to provide the service.
3.0分
家庭亲子
The room was a great value. Could have been a little cleaner but was satisfactory.
5.0分
其他
Drury never disappoints. Great facility with great staff.
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酒店回复: Dear Polly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn LaGrange. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're glad you liked our property, and that you were satisfied with our friendly staff who provided an exceptional service during your stay.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
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2 things i did not like evety time ive been there, they put me in a room where 1. The internet is horrible or doesnt work, and the hot water is at best warm or luke warm.
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酒店回复: Hey John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn LaGrange. Red Roof appreciate your 3/5 score. I'm sorry to hear that your stay fell short of your expectations due to our faulty internet and poor hot water. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
4.0分
家庭亲子
Area around property was quiet which was great for my kids to sleep well
5.0分
家庭亲子
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I liked that the water pressure was just right in the shower. And that everything was easy to use since I needed something that was accessible to someone with mobility issues. There was plenty of light and space in the room. The air conditioner kept us cool and the bed was a great size, clean and comfortable. I appreciated the refrigerator and microwave even though we didn't need to use them. I liked that it had a modern, up-to-date decor.
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酒店回复: Dear Mercedes, Thank you for taking the time to tell us about your experience at the Red Roof Inn LaGrange. I am glad to read that you were pleased with the water pressure, there was plenty of light and space in the room, the cleanliness of of the room and it's comfort. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
非常好
整洁干净的房间干净的设施交通便利和良好的公园
Room smelled like mold. Bugs found in room. Could easily hear other people staying in rooms around.
Great stay!
Very good stay! I’ve never had issues with any Red Roof Inn. The showers have great pressure, as well as sensitive-skin soap. The air conditioning worked perfectly, it kept the room nice and icy for a good night’s sleep.
Cleanliness should be top priority
I booked a king but none were available so had a room with two queens. At least one of the beds was clean. Cleanliness was a problem in the bathroom. Discussed with manager and was given excuses. Don’t take my money if you aren’t going to provide the service.
The room was a great value. Could have been a little cleaner but was satisfactory.
Drury never disappoints. Great facility with great staff.
2 things i did not like evety time ive been there, they put me in a room where 1. The internet is horrible or doesnt work, and the hot water is at best warm or luke warm.
Area around property was quiet which was great for my kids to sleep well
I liked that the water pressure was just right in the shower. And that everything was easy to use since I needed something that was accessible to someone with mobility issues. There was plenty of light and space in the room. The air conditioner kept us cool and the bed was a great size, clean and comfortable. I appreciated the refrigerator and microwave even though we didn't need to use them. I liked that it had a modern, up-to-date decor.