酒店回复: Estimado huésped,Le agradecemos que se haya tomado el tiempo para compartir su experiencia positiva en Red Roof Inn LaGrange. Nos complace saber que disfrutó de un buen servicio durante su estancia. Nuestra prioridad es brindar un servicio excelente a todos nuestros huéspedes, y su comentario es muy alentador.Los comentarios positivos de nuestros huéspedes siempre motivan a todo el personal de Red Roof a seguir ofreciendo la mejor experiencia posible. Esperamos darle la bienvenida nuevamente pronto.Atentamente,ShennaGerencia de Red RoofEspecialista en Respuesta a Red Roof
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Dear Joel, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn LaGrange. It was great to read that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, JonathanRed Roof Management RediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
整洁干净的房间干净的设施交通便利和良好的公园
4.0分
家庭亲子
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The workers were wonderful! Only issue is that we wanted showers but got no hot water. Both workers told us at checkout that it takes about 35 minutes to get hot water… that would have been nice to know at check in the afternoon before.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn LaGrange. We're glad to know you found our staff wonderful. However, it is unfortunate to learn that the hot water you mentioned may have fallen short of your expectations during your stay. We are saddened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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It’s a place to stay. That’s about it. Patel owned, they are notorious for failing to invest in their properties, so it’s very dated. Front desk lady had zero personality. I would not stay there again.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn LaGrange. We understand your disappointment with the dated appearance of the hotel as well as the interaction you had with our staff. We are continually assessing areas for improvement and appreciate you highlighting this issue. We aim to provide a comfortable and welcoming environment for every guest. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
Room smelled like mold. Bugs found in room. Could easily hear other people staying in rooms around.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn LaGrange. I was saddened to read that your stay fell short of your expectations due to the bugs you reported and the possible worry of mold in your room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof ManagementRediResponse Specialist
5.0分
其他
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Great stay!
Very good stay! I’ve never had issues with any Red Roof Inn. The showers have great pressure, as well as sensitive-skin soap. The air conditioning worked perfectly, it kept the room nice and icy for a good night’s sleep.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn LaGrange. We appreciate your continued trust in Red Roof Inn. I'm delighted the shower pressure and sensitive-skin soap met your expectations, and that our air conditioning ensured a comfortably icy and restful night's sleep.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Cleanliness should be top priority
I booked a king but none were available so had a room with two queens. At least one of the beds was clean. Cleanliness was a problem in the bathroom. Discussed with manager and was given excuses. Don’t take my money if you aren’t going to provide the service.
3.0分
家庭亲子
The room was a great value. Could have been a little cleaner but was satisfactory.
5.0分
其他
The process was ok and the stay was good
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn LaGrange. We're glad to hear that you found your stay to be good overall. We always aim to make the entire experience exceptional.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
服务很棒！
非常好
整洁干净的房间干净的设施交通便利和良好的公园
The workers were wonderful! Only issue is that we wanted showers but got no hot water. Both workers told us at checkout that it takes about 35 minutes to get hot water… that would have been nice to know at check in the afternoon before.
It’s a place to stay. That’s about it. Patel owned, they are notorious for failing to invest in their properties, so it’s very dated. Front desk lady had zero personality. I would not stay there again.
Room smelled like mold. Bugs found in room. Could easily hear other people staying in rooms around.
Great stay!
Very good stay! I’ve never had issues with any Red Roof Inn. The showers have great pressure, as well as sensitive-skin soap. The air conditioning worked perfectly, it kept the room nice and icy for a good night’s sleep.
Cleanliness should be top priority
I booked a king but none were available so had a room with two queens. At least one of the beds was clean. Cleanliness was a problem in the bathroom. Discussed with manager and was given excuses. Don’t take my money if you aren’t going to provide the service.
The room was a great value. Could have been a little cleaner but was satisfactory.
The process was ok and the stay was good