Staff service was excellent. Friendly, available, prompt, and flexible. Breakfast was good.
The place was decent. My rooms door was chipped away so someone can unlock it with the likes of a credit card. I switched rooms. Everything else about the stay was ok.
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酒店回复: I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
家庭亲子
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The check in clerk was very nice.
Price was decent.
Breakfast was meh.
No warm water for shower in the morning
When I said something to the check out clerk she just said "ok". I told her it was inconvenient not being able to shower, she said "yeah"
Not great customer service at all! and got no shower :(
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酒店回复: I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1.0分
其他
There were rusty nails in my bathroom floor! Just glad I did not step on one getting out of the shower!
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酒店回复: I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
家庭亲子
The 2nd floor room we stayed in has new carpet which really made the room feel clean and fresh. Front desk staff was very nice.
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酒店回复: We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
1.0分
其他
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The only good thing was the hot tub. Pool heater broken so it was cold. First room was full of cigarette smoke smell. Got a new room and it also had a cigarette smoke smell. Keys didn't work to 2nd room. Had to go back to desk. Eggs for breakfast were cold. Limited breakfast menu.
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酒店回复: I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
其他
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There to sleep…
This is an OK hotel. If you’re looking for fancy, this isn’t it. But it served the purpose for our trip. The hotel is very outdated. I think that characteristic alone can give a hotel a dirty feel. It really was pretty clean though. Bed was good. I thought I had booked a room with 2 queens. I didn’t. That was my fault. But there was plenty of space for another bed. I thought it was weird they didn’t just put in another bed. Shower was good.
I didn’t use the pool or hot tub, but that area looked good and appealing.
I did try to use the “fitness room.” It’s on the 2nd floor. I’m assuming that’s the reason for an 8am open time. Most people who want a fitness room want to get up and workout early I feel like. That screwed up my routine. I did at least walk in the room to check it out. There’s NO air in that room. The whole hotel, besides the room itself, was a sauna. Hallways, stairways, fitness room were all at 80+°. Fitness room only had an exercise bike and a treadmill. Super small!!!
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酒店回复: I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2.0分
其他
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Cleanliness a big problem, this hotel needs some real updating. I was not happy for the price I paid and when I asked for a different room, I was told there would be an up charge....I was already up charged for what I had.
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酒店回复: I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
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The staff were very friendy and helpful. The hotel needs new carpeting and updates everywhere. The breakfast was good and staff kept it stocked. The pool area was clean. Gym is the size of a closet. 5 stars for staff, and 2 stars for dated and worn out accomodations.
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酒店回复: We very much appreciate and value your feedback. It would encourage our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Thank you so much for your business and we look forward to seeing you in the future.
4.0分
其他
Good staff
Staff was incredibly helpful and courteous. Room had a funny smell upon entrance. Carpet probably needed a good clean but mostly clean.
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酒店回复: We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
好的
Staff service was excellent. Friendly, available, prompt, and flexible. Breakfast was good.
The place was decent. My rooms door was chipped away so someone can unlock it with the likes of a credit card. I switched rooms. Everything else about the stay was ok.
The check in clerk was very nice.
Price was decent.
Breakfast was meh.
No warm water for shower in the morning
When I said something to the check out clerk she just said "ok". I told her it was inconvenient not being able to shower, she said "yeah"
Not great customer service at all! and got no shower :(
There were rusty nails in my bathroom floor! Just glad I did not step on one getting out of the shower!
The 2nd floor room we stayed in has new carpet which really made the room feel clean and fresh. Front desk staff was very nice.
The only good thing was the hot tub. Pool heater broken so it was cold. First room was full of cigarette smoke smell. Got a new room and it also had a cigarette smoke smell. Keys didn't work to 2nd room. Had to go back to desk. Eggs for breakfast were cold. Limited breakfast menu.
There to sleep…
This is an OK hotel. If you’re looking for fancy, this isn’t it. But it served the purpose for our trip. The hotel is very outdated. I think that characteristic alone can give a hotel a dirty feel. It really was pretty clean though. Bed was good. I thought I had booked a room with 2 queens. I didn’t. That was my fault. But there was plenty of space for another bed. I thought it was weird they didn’t just put in another bed. Shower was good.
I didn’t use the pool or hot tub, but that area looked good and appealing.
I did try to use the “fitness room.” It’s on the 2nd floor. I’m assuming that’s the reason for an 8am open time. Most people who want a fitness room want to get up and workout early I feel like. That screwed up my routine. I did at least walk in the room to check it out. There’s NO air in that room. The whole hotel, besides the room itself, was a sauna. Hallways, stairways, fitness room were all at 80+°. Fitness room only had an exercise bike and a treadmill. Super small!!!
Cleanliness a big problem, this hotel needs some real updating. I was not happy for the price I paid and when I asked for a different room, I was told there would be an up charge....I was already up charged for what I had.
The staff were very friendy and helpful. The hotel needs new carpeting and updates everywhere. The breakfast was good and staff kept it stocked. The pool area was clean. Gym is the size of a closet. 5 stars for staff, and 2 stars for dated and worn out accomodations.
Good staff
Staff was incredibly helpful and courteous. Room had a funny smell upon entrance. Carpet probably needed a good clean but mostly clean.