酒店回复: Hello Luz Estrella,Nos complace saber que disfrut de la limpieza y comodidad de nuestras instalaciones. Agradecemos sus amables comentarios y esperamos darle la bienvenida de nuevo en el futuro.
3.0分
其他
There were cockroaches in my first room. Thankfully, the staff was able to switch me to another room, but I was distraught to see them in the first place.
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酒店回复: Hello Robert,Thank you for your feedback. We apologize your initial room did not meet your expectations. Our team is dedicated to maintaining a clean and comfortable environment for all guests, and we appreciate your understanding during the room change. Your concerns are valuable to us as we continuously strive to improve our facilities and services. We hope your overall stay was enjoyable, and we welcome any additional comments you may have.
5.0分
情侣出游
The room was clean, smelt nice. Friendly service and the breakfast buffet was not empty.
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酒店回复: Hello DEBORAH,Thank you for your feedback! We're glad to hear you enjoyed the cleanliness of your room, the friendly service, and a well-stocked breakfast buffet. Your positive remarks about our staff and amenities are greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.
2.0分
其他
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Dirty towels in room, asked them to come and get them they never did, we were there 3 nights. Hair on pillows, mirror dirty, A/C unit very load, hot tub dirty, waffles were undercooked, sausage tasted bad, always ran out of food.
I stay in Hotels and Air B&B alot, unfortunately we will not stay here again. Price not bad, pool was comfortable, thats about it.
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酒店回复: Hello Richard, Thank you for sharing your feedback about your stay. We prioritize cleanliness and quality across all areas of our property, and we regret that your experience did not meet those expectations. Your comments regarding both the room conditions and the dining options will be shared with the relevant teams for review. We appreciate your insights, as they help us improve the overall guest experience. Thank you for taking the time to let us know.
2.0分
商务出差
Affordable but old installations with lots of strange odors and need repairs to many places ( door, ceiling, carpet). Great swimming pool though.
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酒店回复: Hello Myriam,Thank you for your feedback. We're glad to hear that you enjoyed the swimming pool. We value your comments regarding the installations and maintenance, as they help us identify areas for improvement. Your insights will be shared with the management team for future consideration. We appreciate you taking the time to share your experience.
2.0分
情侣出游
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We specifically booked a handicap-accessible room with a walk-in shower to ensure my husband could maintain his independence while bathing. Instead, we were given a room with a tub, which made it impossible for him to shower on his own. Although we had to specifically request it, the hotel eventually provided a tub chair. However, this did not resolve the core issue – his independence.
I brought the issue to the front desk and asked to speak with a manager, but was told it was too late at night to contact them. The next morning, I followed up again and was told they had called the manager, reached voicemail, and would get back to us. We still have not heard back from the hotel.
The hotel has shown no effort to correct their mistake or acknowledge the impact it had on us. Their lack of communication and accountability is deeply disappointing.
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酒店回复: Hello Dawn, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience your husband experienced with the room assignment, and we understand how important accommodations are for guest comfort and independence. Your concerns about communication with our staff are noted, and we will take this information under advisement for future improvements. We appreciate you bringing this to our attention, as guest feedback is crucial to enhancing our services moving forward.
1.0分
家庭亲子
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Very limited. If not there by 730 am eggs are gone and not refilled. No bagels. Also did not honor expedias price at the counter. If you dont pay before you get there...no discount.
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酒店回复: Hello Samuel,Thank you for sharing your feedback. We understand that breakfast options can sometimes be limited, and we appreciate your comments about our service hours. Pricing discrepancies can be disappointing, and your concerns regarding our booking policies will be noted. We strive to provide a positive experience for all our guests, and your insights help us in that effort. We hope you will consider staying with us again in the future to see any improvements.
1.0分
朋友出游
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Possibly the worst hotel I’ve stayed in. The rooms ac unit turned off because it had a master temp controller or was just so old that it was on its last leg. The room was 80°+ all day and night. No AC in common spaces and the places smelled like animal urine everywhere. The girl at the front counter for check in was rude and not helpful at all. She seemed bothered by anything and spent all her time speaking on her phone. Pool was freezing and hot tub was cold with no clean towels. This place should probably be condemned.
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酒店回复: Hello Richard,Thank you for sharing your feedback regarding your recent stay. We take guest experiences seriously, and it's clear that we fell short in several areas during your visit. Your insights about the room conditions, staff interaction, and amenities will be addressed as we continually work to improve our services. We appreciate you bringing these matters to our attention, as they are vital for enhancing future guest experiences. We hope you might consider staying with us again in the future.
2.0分
家庭亲子
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The beds made a lot of noise like someone was hitting the wall. The ice machine was broken and when it was fixed, there was mold looking stuff on the ice. The food was cold and processed. The eggs were fluffy but very watery not good! The potatoes were not crispy and the sausages looked grayish. Everything looked and tasted microwaved! I had to eat waffles for three days! They ran out of forks and you couldn't take food out of the area.
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酒店回复: Hello Ann,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the comfort of the beds, food quality, and facilities. Your input is valuable and will be shared with the appropriate team members to ensure we continually improve our services. We aim to provide a satisfying experience for all our guests, and your observations help us in that endeavor.
干净、安静，早餐很棒。
第一眼看上去很干净，卫生间也很干净，休息起来很舒服。
There were cockroaches in my first room. Thankfully, the staff was able to switch me to another room, but I was distraught to see them in the first place.
The room was clean, smelt nice. Friendly service and the breakfast buffet was not empty.
Dirty towels in room, asked them to come and get them they never did, we were there 3 nights. Hair on pillows, mirror dirty, A/C unit very load, hot tub dirty, waffles were undercooked, sausage tasted bad, always ran out of food.
I stay in Hotels and Air B&B alot, unfortunately we will not stay here again. Price not bad, pool was comfortable, thats about it.
Affordable but old installations with lots of strange odors and need repairs to many places ( door, ceiling, carpet). Great swimming pool though.
We specifically booked a handicap-accessible room with a walk-in shower to ensure my husband could maintain his independence while bathing. Instead, we were given a room with a tub, which made it impossible for him to shower on his own. Although we had to specifically request it, the hotel eventually provided a tub chair. However, this did not resolve the core issue – his independence.
I brought the issue to the front desk and asked to speak with a manager, but was told it was too late at night to contact them. The next morning, I followed up again and was told they had called the manager, reached voicemail, and would get back to us. We still have not heard back from the hotel.
The hotel has shown no effort to correct their mistake or acknowledge the impact it had on us. Their lack of communication and accountability is deeply disappointing.
Very limited. If not there by 730 am eggs are gone and not refilled. No bagels. Also did not honor expedias price at the counter. If you dont pay before you get there...no discount.
Possibly the worst hotel I’ve stayed in. The rooms ac unit turned off because it had a master temp controller or was just so old that it was on its last leg. The room was 80°+ all day and night. No AC in common spaces and the places smelled like animal urine everywhere. The girl at the front counter for check in was rude and not helpful at all. She seemed bothered by anything and spent all her time speaking on her phone. Pool was freezing and hot tub was cold with no clean towels. This place should probably be condemned.
The beds made a lot of noise like someone was hitting the wall. The ice machine was broken and when it was fixed, there was mold looking stuff on the ice. The food was cold and processed. The eggs were fluffy but very watery not good! The potatoes were not crispy and the sausages looked grayish. Everything looked and tasted microwaved! I had to eat waffles for three days! They ran out of forks and you couldn't take food out of the area.