酒店回复: Thank you so much for taking the time to tell us about your experience at Holiday Inn CEDAR FALLS-WATERLOO EVENT CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and look forward to your next stay. Sincerely, NH
酒店回复: Hi Dennis,Thank you so much for taking the time to tell us about your experience at Holiday Inn CEDAR FALLS-WATERLOO EVENT CTR. Please know that your feedback is extremely valuable to us and I am so glad you enjoyed your stay with us and the event center. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and look forward to your next stay. Sincerely, NH
2.0分
其他
I needed to cancel this reservation and orbitz did not take the time to contact the proper managers to get it approved.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I am sorry to see the low score and to hear about the difficulty you experienced while trying to cancel your reservation.When reservations are made through third-party sites such as Orbitz, all changes and cancellations must be processed directly with them. Unfortunately, those platforms do not give hotels the ability to modify or cancel reservations on the guest’s behalf, nor do they allow us to approve exceptions unless they reach out to us first. I’m sorry that Orbitz did not manage that communication appropriately in your case.We appreciate your feedback and hope we have the opportunity to provide you with a smoother, more enjoyable experience in the future.Sincerely,Nick HedrickGeneral ManagerHoliday Inn & Suites Cedar Falls – Waterloo Event Ctr by IHG
5.0分
其他
Awesome stay as always, only thing maybe stock up the room with same amount of towels as guest so you dont have to ask for more
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酒店回复: Dear Guest,Thank you so much for your perfect score and for staying with us again—we truly appreciate your loyalty. We’re delighted to hear your stay was awesome.Thank you as well for the helpful note about towel quantities. We typically stock rooms based on standard occupancy, but your feedback is a great reminder that ensuring the correct number of towels for each reservation makes the stay even smoother. I will review this with our housekeeping team.We look forward to welcoming you back soon for another great stay.Warm regards,Nick HedrickGeneral ManagerHoliday Inn & Suites Cedar Falls – Waterloo Event Ctr by IHG
5.0分
其他
Beautiful and clean hotel & rooms. The lobby is a great hang out area. Staff were really helpful too.
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酒店回复: Dear Guest,Thank you for your outstanding review! We’re thrilled to hear you enjoyed our beautiful, clean rooms and that the lobby provided a great space to relax. Your kind words about our helpful team mean a lot — we’ll be sure to share them. We hope to welcome you back again soon!Best regards,Nick HedrickGeneral ManagerHoliday Inn & Suites Cedar Falls – Bien VenU Event Center
5.0分
其他
Just great. the manager on duty was at the check in was great accommodating our needs. Exceptional management.
Definitely we will come back!!
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酒店回复: Thank you so much for your wonderful review! I’m delighted to hear that our management team and staff made such a positive impression during your stay. We’re glad everything met your expectations and look forward to welcoming you back soon!Warm regards,Nick HedrickGeneral Manager
2.0分
家庭亲子
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I think it’s wrong that you close your restaurant for food at 9 o’clock at night on the weekend, and then do not allow guests to bring any food in from an outside location into the public gathering areas including outside sitting areas. We attended a football game and got back to the hotel at 8:30 at night. Our family group had four rooms which could not accommodate all of us together to eat easily without risking spilling on the white bedding in the rooms. We asked the front desk if there was anywhere else we could all get together to eat since we all came from far out of town and wanted to spend time together and we’re told it was not possible. The staff were very friendly about it, but it was just disappointing that there was no alternative option.
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酒店回复: Thank you for taking the time to share your feedback. I understand your disappointment; however, I did want to clarify that our restaurant was still open when you returned at 8:30 p.m., as our kitchen closes at 9:00 p.m. Our team would have been happy to serve your group during that time.As with most restaurants and hotels, we do not allow outside food and beverage to be consumed in public areas due to health, safety, and liability standards. While I understand that policy may have been inconvenient for your family, it is consistent with standard hospitality practices.I appreciate your kind words about our staff’s friendliness, and I hope we’ll have the chance to better serve you on a future visit.Sincerely,Nick HedrickGeneral Manager
3.0分
其他
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The staff members were nice. The room we checked into had a dirty toilet. We asked the staff to clean and remedy the toilet and they handed us a plunger. We hadn’t made the mess but they asked us to fix it. We went back to the front desk and they kindly switched us to a new room which was clean and the staff did this with kindness. The rest of the hotel seemed very clean
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酒店回复: Thank you for sharing your experience and for recognizing our team’s kindness and service. I’m truly sorry that your first room was not in the expected condition — that’s not the standard we aim to uphold. I’m glad our front desk promptly moved you to a clean room and ensured the rest of your stay went smoothly.Your feedback has been shared with our housekeeping team so we can address this properly and prevent a repeat. We appreciate your understanding and hope to welcome you back for a seamless stay next time.Sincerely,Nick HedrickGeneral Manager
4.0分
商务出差
I still need to receive the receipt for my stay, the hotel informed it will come from *******.
Hotel was nice, clean, modern looking and staff very friendly.
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酒店回复: Dear Alex,Thank you for sharing your feedback and for rating your stay with us. I’m very glad to hear you found the hotel to be clean, modern, and our staff friendly — we truly appreciate those kind words.Regarding your receipt, since your reservation and payment were processed directly through *******, the folio will be issued by them rather than the hotel. I encourage you to log into your ******* account or reach out to their customer support team for a copy of your receipt.We hope to have the opportunity to welcome you back again soon.Sincerely,Nick HedrickGeneral ManagerHoliday Inn & Suites Cedar Falls – Waterloo Event Center
3.0分
商务出差
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Clean but needs a couple of standard amenities
It just needs to make sure that basic amenities are placed properly. Otherwise, stay was fine. Price could be more competitive. No free breakfast.
不幸的是，我们的住宿有些令人失望。淋浴间的墙上仍然有前一位客人的头发，这让我们对房间的整体清洁度产生了怀疑。浴室里没有排气扇，导致天花板上的油漆剥落，其他人使用浴室时发出令人不舒服的噪音。
更令人沮丧的是，我们要求前台在离开前几个小时清空垃圾并送来干净的毛巾。当我们回来时，什么也没做，我们不得不再次打电话来解决这个问题。
对清洁和服务的缺乏关注使我们的住宿不太理想。除非这些问题得到解决，否则我不会推荐这家酒店。
很满意这次的入住体验！
这家店的装饰更现代，配有非常舒适的双层床垫、大尺寸电视、所有必要的便利设施、深色窗帘、精心设计的家具以及更多独特的更新（安全设计的门锁而不是链条、背光卫生间镜子，以及 8-9 盎司的洗手液/润肤露/洗发水/护发素/沐浴露瓶装。小缺点包括低于平均水平的地毯上有磨损痕迹/划痕，以及单层薄卫生纸。
I needed to cancel this reservation and orbitz did not take the time to contact the proper managers to get it approved.
Awesome stay as always, only thing maybe stock up the room with same amount of towels as guest so you dont have to ask for more
Beautiful and clean hotel & rooms. The lobby is a great hang out area. Staff were really helpful too.
Just great. the manager on duty was at the check in was great accommodating our needs. Exceptional management.
Definitely we will come back!!
I think it’s wrong that you close your restaurant for food at 9 o’clock at night on the weekend, and then do not allow guests to bring any food in from an outside location into the public gathering areas including outside sitting areas. We attended a football game and got back to the hotel at 8:30 at night. Our family group had four rooms which could not accommodate all of us together to eat easily without risking spilling on the white bedding in the rooms. We asked the front desk if there was anywhere else we could all get together to eat since we all came from far out of town and wanted to spend time together and we’re told it was not possible. The staff were very friendly about it, but it was just disappointing that there was no alternative option.
The staff members were nice. The room we checked into had a dirty toilet. We asked the staff to clean and remedy the toilet and they handed us a plunger. We hadn’t made the mess but they asked us to fix it. We went back to the front desk and they kindly switched us to a new room which was clean and the staff did this with kindness. The rest of the hotel seemed very clean
I still need to receive the receipt for my stay, the hotel informed it will come from *******.
Hotel was nice, clean, modern looking and staff very friendly.
Clean but needs a couple of standard amenities
It just needs to make sure that basic amenities are placed properly. Otherwise, stay was fine. Price could be more competitive. No free breakfast.