TV picture was fuzzy (funky cable or satellite connection?), telephone inoperative. No elec outlet near head of bed; it was visible -- but not accessible -- behind headboard that was bolted to wall. Zero breakfast. No facial tissue. Avoid this place!
1.0分
情侣出游
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We were traveling through Franklin for a night to attend a memorial service the next day and booked the Econo Lodge. At $80 a night, it seemed reasonable for the area. Unfortunately, the experience was far from acceptable.
When we arrived, the surrounding area already felt chaotic—people were partying at the gas station across the street, even climbing on cars and blasting music. At the hotel itself, the property was in terrible condition. The stairs were crumbling, concrete broken, and it was obvious that some people were living there long-term, with clothes hanging over the railings. The overall atmosphere felt unsafe.
Once we checked in, we went to our room only to find it completely uncleaned—the bed was unmade, there were dirty towels left behind, trash in the bins, and even urine still in the toilet. Outside the room, trash was scattered around as well. It genuinely looked as if housekeeping had just walked off the job.
The one positive was the front desk clerk—he was very kind and understanding. After we explained the situation, he immediately refunded our money with no issue. We appreciated his professionalism, but ultimately felt so uncomfortable and unsafe that we decided to leave and drive 45 minutes to another hotel instead after having already driven 4 1/2 hours and checking in at 10:30 at night
Beware of this location.
2.0分
其他
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Tough experience, and I usually stay in similar brands. A good percentage of rooms were filled by long-term stays (some down on their luck and some just migrant workers). Drinking in parking lot, clothes hanging all down the rails, doors open with loud music, guys whistling at girls going in rooms. As far as condition and cleanliness, its hard to say. The original room looked better, but the room they moved us to away from the biggest party/loud end, looked to not be in the normal rotation of rooms. There are 2 other similar hotels in same area, and while less active from first glance, I would suggest maybe skipping the town. I wasn't worried for my safety, but maybe not for young families or some traveling alone.
4.0分
其他
It was very quiet even though it was right off the highway. It was an older motel/hotel but it was in good condition and very inviting.
3.0分
其他
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It was ok, but I had to wake up the attendant to get coffee at 7 am. They advertised an outdoor pool, but it was closed with the winter tarp on it, despite being mid-to-late June. When I booked the room, there was no notice that the pool was closed.
5.0分
其他
Musty
It had a musty smell, but I got used to it. I was too tired to care.
1.0分
其他
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The room was disgustingly filthy. The floor had not been cleaned. The bathroom tub was filthy. Paint was peeling off the door. There was no rod in the closet to hang anything (or hangers). There was no cord for the phone.
4.0分
其他
Pool was not open and that was the main reason for choosing the hotel.
4.0分
商务出差
Although the facility was under reconstruction, the overall service and cleanliness of the room were great. It was also very reasonably priced.
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酒店回复: Dear Henry,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.And on behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,PKGMEconoLodge Franklin VA
3.0分
其他
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Nice staff, but bugs
The staff is absolutely wonderful!
The three roaches I killed and the two I missed, not so much.
The mattress was not comfortable for me at all, but everybody is different about what kind of mattress they like.
The accessible room is adequate for me to get around in and the tub has good grab rails for me. Horizontal and vertical, so bonus points there. All grab rails on the wall for the toilet and tub were very sturdy. No shower chair is available, so make sure you have arrangements for that.
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酒店回复: Dear Sir/Madam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.And on behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,PKGMEconoLodge Franklin VA
TV picture was fuzzy (funky cable or satellite connection?), telephone inoperative. No elec outlet near head of bed; it was visible -- but not accessible -- behind headboard that was bolted to wall. Zero breakfast. No facial tissue. Avoid this place!
We were traveling through Franklin for a night to attend a memorial service the next day and booked the Econo Lodge. At $80 a night, it seemed reasonable for the area. Unfortunately, the experience was far from acceptable.
When we arrived, the surrounding area already felt chaotic—people were partying at the gas station across the street, even climbing on cars and blasting music. At the hotel itself, the property was in terrible condition. The stairs were crumbling, concrete broken, and it was obvious that some people were living there long-term, with clothes hanging over the railings. The overall atmosphere felt unsafe.
Once we checked in, we went to our room only to find it completely uncleaned—the bed was unmade, there were dirty towels left behind, trash in the bins, and even urine still in the toilet. Outside the room, trash was scattered around as well. It genuinely looked as if housekeeping had just walked off the job.
The one positive was the front desk clerk—he was very kind and understanding. After we explained the situation, he immediately refunded our money with no issue. We appreciated his professionalism, but ultimately felt so uncomfortable and unsafe that we decided to leave and drive 45 minutes to another hotel instead after having already driven 4 1/2 hours and checking in at 10:30 at night
Beware of this location.
Tough experience, and I usually stay in similar brands. A good percentage of rooms were filled by long-term stays (some down on their luck and some just migrant workers). Drinking in parking lot, clothes hanging all down the rails, doors open with loud music, guys whistling at girls going in rooms. As far as condition and cleanliness, its hard to say. The original room looked better, but the room they moved us to away from the biggest party/loud end, looked to not be in the normal rotation of rooms. There are 2 other similar hotels in same area, and while less active from first glance, I would suggest maybe skipping the town. I wasn't worried for my safety, but maybe not for young families or some traveling alone.
It was very quiet even though it was right off the highway. It was an older motel/hotel but it was in good condition and very inviting.
It was ok, but I had to wake up the attendant to get coffee at 7 am. They advertised an outdoor pool, but it was closed with the winter tarp on it, despite being mid-to-late June. When I booked the room, there was no notice that the pool was closed.
Musty
It had a musty smell, but I got used to it. I was too tired to care.
The room was disgustingly filthy. The floor had not been cleaned. The bathroom tub was filthy. Paint was peeling off the door. There was no rod in the closet to hang anything (or hangers). There was no cord for the phone.
Pool was not open and that was the main reason for choosing the hotel.
Although the facility was under reconstruction, the overall service and cleanliness of the room were great. It was also very reasonably priced.
Nice staff, but bugs
The staff is absolutely wonderful!
The three roaches I killed and the two I missed, not so much.
The mattress was not comfortable for me at all, but everybody is different about what kind of mattress they like.
The accessible room is adequate for me to get around in and the tub has good grab rails for me. Horizontal and vertical, so bonus points there. All grab rails on the wall for the toilet and tub were very sturdy. No shower chair is available, so make sure you have arrangements for that.