We were late getting there, so we tried to check in at 2am, it was closed and no one answered the phone. We had to get another hotel. I hope we get our money back. From what I saw it was old.
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酒店回复: We're sincerely sorry to hear that you weren't able to stay with us. For any billing concerns, we encourage you to reach out to the third-party site that you booked with, as they will be the best ones to assist you. Thank you, and we hope you'll consider giving us another chance soon.
1.0分
其他
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Run for your lives.
Dear Goddess, this is the very definition of a no-tell-motel. Filthy sheets, mattress covers with excrement on them, dirty 'bath towels.' There were stains everywhere, the beds had dead & half dead roaches, and more in the bathroom. We had to ask for clean bedding, which were a size too small for the beds, and we had to change the bedding! I will not even try to describe the stains in the pillows. The bathtub had a dirt ring all the way around it, and there wasn't so much as a miniature bar of soap.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had. Please know this is not typical of the service we provide, and we will address your concerns with our team to ensure these issues are rectified. We hope for the opportunity to welcome you back for a better stay.
1.0分
其他
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Disgusting
When we got there front door was locked had to walk around the property to get someone to open them we get our rooms and walk in the one roaches everywhere so disgusting and trash cans outside filled to the brim
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酒店回复: Dear Alyssa,We are so sorry for your experience. What you have shared is a poor reflection of our standards and we are determined to do better. Using your feedback, we will seize all opportunities for improvement in hopes of you giving us another try in the future.
1.0分
家庭亲子
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Do not stay at this ROACH MOTEL. I got in my room and went to turn down the ac. When I touched the button, a whole herd of roaches crawled out of it. On the walls and floors. I have never picked my bags up so fast and ran out a room like that in my life. I can’t even sleep now cause of it cause all I feel is bugs crawling on me that aren’t there. On top of it, the manager on duty couldn’t figure out how to do a refund. So not only have I not received my full refund, I had to spend triple in hotel cost so I could get a place my son could sleep in
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酒店回复: Dear Grace, We're sorry to hear that you didn't have a good experience with us overall. While we treat our property regularly, we'll be sure to have our pest control team look into all of your comments further. Should you still have any billing concerns, please reach out to us offline once more so that we can gather more information and better assist you. Thank you, and we hope to hear from you soon.
1.0分
情侣出游
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This is a basic roadside motel. We had low expectations and only needed a clean, pet friendly place to sleep. The room was completely adequate. Clean sheets on the bed. Comfortable for the price. No bugs, gross stains or weird smells. The location is outside town and nothing in the immediate vicinity. No restaurants etc. Quiet area. The room was basic and dated. Adequately clean. The tub was dirty but fine for showering. We booked because of the petfriendly status and advertised free breakfast. Once we arrived we were told No breakfast available. That was a disappointment. Apart from lying about breakfast this hotel was adequate.
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酒店回复: Dear Tantalika, Thank you for sharing your feedback on your recent stay! We are happy to hear you enjoyed our clean and comfortable accommodations, as well as our pet friendly policies. However, we apologize for any miscommunication regarding breakfast. We'll share your input with the rest of our team for further review on this aspect. Should you be in the area again, we hope you will consider returning again for another restful stay.
1.0分
家庭亲子
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The person that checked me in kept asking if I was buried and I would sleep with other bed because I was so gorgeous I would not be stop making advances towards me
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酒店回复: Dear Amber,What you have described is nowhere near the experience we want our guests to have, as providing our guests with professional service is one of our highest priorities. Your feedback will be discussed internally and we'll make improvements where necessary. Should you wish to discuss your experience with us further, we encourage you to reach out to us offline so that we can better assist you. Thank you, and we hope you will consider giving us another chance in the future.
1.0分
情侣出游
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The property is a tear down, the room smells, looks like never was cleaned, the bed sheets were dirty, apparently never changed, the bathtop drain left with the last guest soap.
The entrance light switch shuts all the lights including the outlets, so the frigidaire, the TV and the cell phone charger gets disconnected when you switch off, therefore, you need to sleep with the light on, terrible experience
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酒店回复: Dear Julio,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness or upkeep concerns during your visit, as these matters are very important to us. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
2.0分
情侣出游
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There was 2 soaps with hair in shower and a filthy facecloth. No chairs a desk but no chair. Smelled strong around of pot.
Not too thrilled with place. Not coming back.
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酒店回复: Dear Hilda,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness concerns during your visit, as well as any disappointment regarding our accommodations. All of your comments will be discussed with our housekeeping team and we'll be sure to look into your feedback further. Please consider giving us another chance in the future; we know that we can impress you.
4.0分
家庭亲子
I like the room setup, check-in was good and easy parking. I did not like that the room was half clean, need a little more TLC
2.0分
家庭亲子
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The bedding on the two beds in the room was dirty. The bathroom was dirty. The impression we had was that cleaning was not carried out correctly after the previous guest left. There were no towels available for use and there was also no rug in the bathroom to prevent water from escaping from the bathtub.
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酒店回复: Dear Denise,Your feedback means the world to us. We're sorry to hear that you didn't have a good time with us and we apologize for any disappointment in the cleanliness or upkeep of our accommodations. These matters are incredibly important to us, so we'll be sure to look into all your comments further and make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
Bad
We were late getting there, so we tried to check in at 2am, it was closed and no one answered the phone. We had to get another hotel. I hope we get our money back. From what I saw it was old.
Run for your lives.
Dear Goddess, this is the very definition of a no-tell-motel. Filthy sheets, mattress covers with excrement on them, dirty 'bath towels.' There were stains everywhere, the beds had dead & half dead roaches, and more in the bathroom. We had to ask for clean bedding, which were a size too small for the beds, and we had to change the bedding! I will not even try to describe the stains in the pillows. The bathtub had a dirt ring all the way around it, and there wasn't so much as a miniature bar of soap.
Disgusting
When we got there front door was locked had to walk around the property to get someone to open them we get our rooms and walk in the one roaches everywhere so disgusting and trash cans outside filled to the brim
Do not stay at this ROACH MOTEL. I got in my room and went to turn down the ac. When I touched the button, a whole herd of roaches crawled out of it. On the walls and floors. I have never picked my bags up so fast and ran out a room like that in my life. I can’t even sleep now cause of it cause all I feel is bugs crawling on me that aren’t there. On top of it, the manager on duty couldn’t figure out how to do a refund. So not only have I not received my full refund, I had to spend triple in hotel cost so I could get a place my son could sleep in
This is a basic roadside motel. We had low expectations and only needed a clean, pet friendly place to sleep. The room was completely adequate. Clean sheets on the bed. Comfortable for the price. No bugs, gross stains or weird smells. The location is outside town and nothing in the immediate vicinity. No restaurants etc. Quiet area. The room was basic and dated. Adequately clean. The tub was dirty but fine for showering. We booked because of the petfriendly status and advertised free breakfast. Once we arrived we were told No breakfast available. That was a disappointment. Apart from lying about breakfast this hotel was adequate.
The person that checked me in kept asking if I was buried and I would sleep with other bed because I was so gorgeous I would not be stop making advances towards me
The property is a tear down, the room smells, looks like never was cleaned, the bed sheets were dirty, apparently never changed, the bathtop drain left with the last guest soap.
The entrance light switch shuts all the lights including the outlets, so the frigidaire, the TV and the cell phone charger gets disconnected when you switch off, therefore, you need to sleep with the light on, terrible experience
There was 2 soaps with hair in shower and a filthy facecloth. No chairs a desk but no chair. Smelled strong around of pot.
Not too thrilled with place. Not coming back.
I like the room setup, check-in was good and easy parking. I did not like that the room was half clean, need a little more TLC
The bedding on the two beds in the room was dirty. The bathroom was dirty. The impression we had was that cleaning was not carried out correctly after the previous guest left. There were no towels available for use and there was also no rug in the bathroom to prevent water from escaping from the bathtub.