Google review summary 3.8 36 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 3.5/5 · 172 reviews Reviews Search reviews Regina Saldana 1/5 an hour ago on Google We only stayed 1 night. We did not enjoy our stay. We get there and at check in. He tells us about the elevator being out of service.Our room was on the second the floor. Parking lot was empty so I know rooms on the first floor weren't all occupied. Then we get to the room and our TVs wouldn't bring up the cables. So was gonna call the front desk. But of course the phone didn't work. So here I go again taking the stairs. I tell him about the TV. He proceeds to tell me Noooo it's working. I said no its not. So he comes and fixes it. Then next morning I take a shower.Both shower gel and shampoo bottles are empty..This was very inconvenient. So at check out I tell the lady . She also replies like if I'm lying or begins with excuses. Tells me are u sure. I told her ma'am. Yes.. I know how to operate these things. So I will absolutely not recommend this hotel. And they kept my incidentals without any explanation. The couple who runs the hotel I'm assuming the owners. Absolutely have no hospitality skills at all! TERRIBLE PROPERTY!
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酒店回复: Hello Regina, I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ San Antonio Northeast. I was saddened to read that your stay fell short of your expectations due to the issue with the phone, the unpleasant staff encounter and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future. Sincerely, Sanesha Red Roof Management RediResponse Specialist
1.0分
其他
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The 1 star is for the nice front desk clerks and that the A/C worked. Everything else was a zero star. Beds were very springy - not comfortable. We never turned on the TV, so I'm not sure if that worked. There were 2 towels in the room, 1 wasn't even folded. The front desk clerk found us some more towels but couldn't find wash cloths anywhere. We never saw housekeeping ever. We had an ice bucket lid and bag but no ice bucket. Had a coffee maker but no pot. My son saw a couple of roaches in the room. No hot water which equals no shower. Tub faucet felt like it was going to come out of the wall. We had a leak in the bathroom, the front desk gave us an ice bucket to catch the water. The bucket filled up within an hour - we kept emptying it until we went to bed and then we just cleaned up all the water in the morning with the towels - we didn't need them anyway since we couldn't take a shower. Overall dirty feel to the whole hotel. Grab and go breakfast was in a brown paper sack by the front desk with a granola bar and an oatmeal filled cookie. There was a bonus in one bag we grabbed - it had a Ding Dong too. The front desk manager, Al was not the friendliest person, but he did give me a whopping $22 credit. I would recommend that you not stay here. We ended up going to the Days Inn near AT&T - it was night and day difference. No complaints at Days Inn and had a hot breakfast!
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酒店回复: Hello, Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope to serve you better in the future.
3.0分
其他
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Stayed for one night with family of four. The extra living space with a pull out bed helps if you’re going with teenagers . Room was clean with two TV. I think it’s a good value considering I paid with points. The only thing I’m missing is the limited breakfast options and it was cold. I will probably come back for the rooms but will skip breakfast.
1.0分
情侣出游
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Our room was dingy and worn looking. One of our TV's did not work. Our telephone did not work. There were no wash cloths in our room. When we went down for breakfast there was no salt & pepper, no sugar, no orange juice, no butter and no bread or muffins. There were 2 English muffins, but no cream cheese. We will certainly never stay there again.
这简直是我住过的最糟糕的地方！绝对不会再来了！！！我们问他们是不是还在装修？前台那位女士说已经装修完了，但显然他们还在继续装修。
他们一开始给我们安排了二楼的房间，但我们一进去就觉得脏得要命！！浴室很脏，毛巾明显没洗干净，上面还有污渍。枕头上都是头发，看起来也很脏。她给我们换到了一楼的房间。结果一楼的房间也一样糟糕。浴室地板上有血迹。我不得不自己去买清洁用品来清洁浴室、桌子和台面。他们给的毛巾和卫生纸都不够！！每次我们需要什么东西，前台都没人。退房的时候，老板似乎更关心其他事情，而不是他的汽车旅馆是否干净。现在我终于明白为什么那里几乎没人住了。我再也不会住这个地方了。
Google review summary 3.8 36 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 3.5/5 · 172 reviews Reviews Search reviews Regina Saldana 1/5 an hour ago on Google We only stayed 1 night. We did not enjoy our stay. We get there and at check in. He tells us about the elevator being out of service.Our room was on the second the floor. Parking lot was empty so I know rooms on the first floor weren't all occupied. Then we get to the room and our TVs wouldn't bring up the cables. So was gonna call the front desk. But of course the phone didn't work. So here I go again taking the stairs. I tell him about the TV. He proceeds to tell me Noooo it's working. I said no its not. So he comes and fixes it. Then next morning I take a shower.Both shower gel and shampoo bottles are empty..This was very inconvenient. So at check out I tell the lady . She also replies like if I'm lying or begins with excuses. Tells me are u sure. I told her ma'am. Yes.. I know how to operate these things. So I will absolutely not recommend this hotel. And they kept my incidentals without any explanation. The couple who runs the hotel I'm assuming the owners. Absolutely have no hospitality skills at all! TERRIBLE PROPERTY!
The 1 star is for the nice front desk clerks and that the A/C worked. Everything else was a zero star. Beds were very springy - not comfortable. We never turned on the TV, so I'm not sure if that worked. There were 2 towels in the room, 1 wasn't even folded. The front desk clerk found us some more towels but couldn't find wash cloths anywhere. We never saw housekeeping ever. We had an ice bucket lid and bag but no ice bucket. Had a coffee maker but no pot. My son saw a couple of roaches in the room. No hot water which equals no shower. Tub faucet felt like it was going to come out of the wall. We had a leak in the bathroom, the front desk gave us an ice bucket to catch the water. The bucket filled up within an hour - we kept emptying it until we went to bed and then we just cleaned up all the water in the morning with the towels - we didn't need them anyway since we couldn't take a shower. Overall dirty feel to the whole hotel. Grab and go breakfast was in a brown paper sack by the front desk with a granola bar and an oatmeal filled cookie. There was a bonus in one bag we grabbed - it had a Ding Dong too. The front desk manager, Al was not the friendliest person, but he did give me a whopping $22 credit. I would recommend that you not stay here. We ended up going to the Days Inn near AT&T - it was night and day difference. No complaints at Days Inn and had a hot breakfast!
Stayed for one night with family of four. The extra living space with a pull out bed helps if you’re going with teenagers . Room was clean with two TV. I think it’s a good value considering I paid with points. The only thing I’m missing is the limited breakfast options and it was cold. I will probably come back for the rooms but will skip breakfast.
Our room was dingy and worn looking. One of our TV's did not work. Our telephone did not work. There were no wash cloths in our room. When we went down for breakfast there was no salt & pepper, no sugar, no orange juice, no butter and no bread or muffins. There were 2 English muffins, but no cream cheese. We will certainly never stay there again.